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par un voyageur
Cancellation
Publié le 4 juill. 2024 sur HomeAwayI did not stay at the hotel at all due change of program. (Ferry scheduled changed) in order to reach Port Gentil , (the town.
But called Mammadi , the manager in advance to cancel.
I also called the front desk for the same purpose .
I was only be reimbursed of $31 .about 10% .
Commentaires de Gestion de l’hôtel
7 sept. 2024 par VrboOwner, Gestion de l’hôtel
Dear Celestin,
Thank you for taking the time to share your experience, and we are sorry to hear about the changes to your travel plans. We understand how unforeseen circumstances, like ferry schedule changes, can affect a trip.
Please note that cancellations are subject to our cancellation policy and our partnership agreement with Vrbo, which may include fees depending on the timing of the cancellation. While we strive to be as accommodating as possible, partial refunds are issued in accordance with our policy to cover potential losses.
We apologize for any inconvenience this may have caused and appreciate your understanding. If you have further concerns, please feel free to reach out to us directly.
Best regards,
Residence Management
