Note fondée sur 909 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Panorama (BC), Canada
Publié le 5 nov. 2019 sur Expedia
Horreur !! C'est carrément super dégueulasse, vieux et tout est à refaire dedans.... et le bain ne fonctionnait pas !
Heureusement le personnel est serviable et gentil. Le patron a fait un geste commercial en acceptant gentiment de me rembourser les 2 autres nuits que je devais rester en plus, je suis partie après la 1ere nuit d'horreur dans cette chambre sale.
Commentaires de Gestion de l’hôtel
5 nov. 2019 par Danny, Gestion de l’hôtel
We are sorry you were unhappy- we,ll work hard to fix the issue you experienced. We also wish to advise you that we will start to renovate the whole property starting from December of this year and once completed it will have a different look
par un voyageur de Treillieres
Publié le 8 sept. 2019 sur Expedia
Bon accueil mais chambre très sale (cendre de cigarettes par terre, douche en très mauvais état, odeur désagréable et robinetterie en mauvaise état également).
Petit déjeuner correct compris dans le prix.
Prix de la chambre clairement trop élevé par rapport à la prestation.
Nous ne recommandons pas cet hôtel et pourtant nous sommes plus que tolérants.
Commentaires de Gestion de l’hôtel
10 sept. 2019 par Customer Care Team, Gestion de l’hôtel
Dear Matthieu, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.
par un voyageur
Publié le 18 mai 2019 sur Hotels
Commentaires de Gestion de l’hôtel
18 mai 2019 par Customer Care Team, Gestion de l’hôtel
We are so happy when a guest is happy with their stay and review us. We appreciate you taking the time to review us and hope to host you again in the future. Thank you for choosing to stay with us at Casa Via Mar Inn and Tennis club.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
They lied and said there would be breakfast (on their official website) but there wasn’t any. When I complained, they said they would offer $66 in credit for two nights and it has been 2 weeks and it hasn’t come through.
Also, smelled weird and was the bathroom plumbing was really bad.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Nancy, Gestion de l’hôtel
We truly apologize for the miscommunication. We do not advertise online that we have breakfast as we strive for quailty but most of all honesty and since your stay we have double checked to make sure that is not posted on our sites. Please get in contact with Expedia in regards to the credit as that has been taken care of already. Once again thank you for all feedback.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Nancy, Gestion de l’hôtel
We greatly appreciate the perfect score! Thank you for staying with us and we hope to see you again soon.
par un voyageur de Palmdale
Publié le 3 oct. 2024 sur Expedia
It was a very nice stay. The staff were very friendly. I will stay in the future.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Nancy, Gestion de l’hôtel
We appreciate the kind words and are glad you had a pleasant stay! We have amazing changes coming to property soon and are excited to show guests on their upcoming visits.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Nancy , Gestion de l’hôtel
We are thrilled you had a wonderful stay and we thank you for the postive review.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Close to a variety of dining options, clean, safe, friendly service, quiet, and peaceful. Very spacious rooms and pool and spa was delightful.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Nancy, Gestion de l’hôtel
We are grateful for the perfect score review and the wonderul feedback you have given. Port Hueneme is a charming beach town indeed and we glad you enjoyed all it has to offer. We hope to see again in the future, as lots of exciting changes are coming to the property soon.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Nancy, Gestion de l’hôtel
We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Everything is good just the showers are not that great had issues with them
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Nancy, Gestion de l’hôtel
We thank you for your review and apologize for any issues you had, I will look into this matter and promise to do better next time, once again we thank you for advising.
