Note fondée sur 921 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Panorama (BC), Canada
Publié le 5 nov. 2019 sur Expedia
Horreur !! C'est carrément super dégueulasse, vieux et tout est à refaire dedans.... et le bain ne fonctionnait pas !
Heureusement le personnel est serviable et gentil. Le patron a fait un geste commercial en acceptant gentiment de me rembourser les 2 autres nuits que je devais rester en plus, je suis partie après la 1ere nuit d'horreur dans cette chambre sale.
Commentaires de Gestion de l’hôtel
5 nov. 2019 par Danny, Gestion de l’hôtel
We are sorry you were unhappy- we,ll work hard to fix the issue you experienced. We also wish to advise you that we will start to renovate the whole property starting from December of this year and once completed it will have a different look
par un voyageur de Treillieres
Publié le 8 sept. 2019 sur Expedia
Bon accueil mais chambre très sale (cendre de cigarettes par terre, douche en très mauvais état, odeur désagréable et robinetterie en mauvaise état également).
Petit déjeuner correct compris dans le prix.
Prix de la chambre clairement trop élevé par rapport à la prestation.
Nous ne recommandons pas cet hôtel et pourtant nous sommes plus que tolérants.
Commentaires de Gestion de l’hôtel
10 sept. 2019 par Customer Care Team, Gestion de l’hôtel
Dear Matthieu, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.
par un voyageur
Publié le 18 mai 2019 sur Hotels
Commentaires de Gestion de l’hôtel
18 mai 2019 par Customer Care Team, Gestion de l’hôtel
We are so happy when a guest is happy with their stay and review us. We appreciate you taking the time to review us and hope to host you again in the future. Thank you for choosing to stay with us at Casa Via Mar Inn and Tennis club.
par un voyageur
Publié le 12 mai 2018 sur Hotels
Je n'ai pas réussi à faire fonctionner le wifi. Je n'ai pas essayé la piscine. Petit déjeuner avec gaufres et saucisses.
Commentaires de Gestion de l’hôtel
12 mai 2018 par Danny Solanki, Gestion de l’hôtel
We thank you for your comments, we will work into the issues that you have raised. On behalf of our entire staff, we thank you for choosing to stay with us.
Happy Travels
Danny Solanki
General Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
I gave a low rating because for the price of the room I was very disappointed…… in the bathroom the floor was wet….i cleaned up but but there was water coming from under the floor….. I was beyond disgusted when I dim the lights and I was watching the roaches crawl over the countertop where all our stuff was….i don’t think this was worth the price.
Commentaires de Gestion de l’hôtel
19 août 2024 par Nancy, Gestion de l’hôtel
Dear Leticia, we are terribly sorry your stay was not up to par. Thank you for bringing it to our attention so we may look into the matter, our office is open 24/7 and we encourage our guests to let is know of any issues so we can quickly provide you with a solution. We appreciate your feedback and hope you give us another chance in the future.
par un voyageur
Nice enough for the price
Publié le 16 août 2024 sur HotelsNice enough property with updated, clean rooms. Only real complaint was no one was around to check in travelers when I arrived. Waited about 20 mins with a few other guests for woman to arrive who who pulled up in her car and hurried in when she saw us. Having to wait around in hot late afternoon for check in was not what most travelers look forward to. If you have a room close to the main road it is pretty loud as well. If you have to stay in the area it is good for the price and staff was friendly enough.
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are pleased that you found the property pleasant and the rooms updated and clean. We apologize for the inconvenience you faced during check-in and for the noise from the main road. We will address these concerns to enhance our guests' experience. Your feedback is important, and we appreciate your understanding.
par un voyageur
Publié le 16 août 2024 sur Expedia
Okay. A little noisy and a few homeless hanging out on the street
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Perry,Thank you for your feedback. We are pleased that your stay was generally satisfactory. We apologize for any noise disturbances and the presence of individuals in the vicinity. Your comments are important to us, and we will address these issues to enhance future experiences.
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Elaine,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
par un voyageur
Publié le 12 août 2024 sur Expedia
good convenient place to stay
Commentaires de Gestion de l’hôtel
14 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Daniel,We are glad you found our property to be a convenient and pleasant place to stay. We appreciate your feedback and hope to welcome you back soon.
par un voyageur
Spartan
Publié le 11 août 2024 sur HotelsNice place. Very spartan style room. AC wasn't working well.
Commentaires de Gestion de l’hôtel
12 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Dawn,Thank you for your feedback. We are delighted you found the place pleasant. We regret to hear about the issues with the AC and the minimalist style of the room. Please rest assured that we will address these concerns to enhance our guest experience. We appreciate your input and hope to have the opportunity to serve you better in the future.
