Note fondée sur 945 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 oct. 2024 sur Wotif
enjoyed the outlook on the river so peaceful & quite. Within walking distance to town and rock wall. Cruising was fantastic.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Andy, Gestion de l’hôtel
Hi Sandra,Thank you for taking the time to respond on Hotels.com, this is always appreciated. I appreciate the great feedback on your Stay about our friendly staff and the newly refurbished rooms.Hope to see you again soon. Kind regards, Andy Grinter General Manager
par un voyageur
Publié le 12 oct. 2024 sur Wotif
the place is advertised as all modern but nothing is done and just started the renovation. No maintenance has been done for years, door locks broken, pool tiles missing and the want a premium price. my family and i will never return as there was false advertising and loss of trust
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Andy, Gestion de l’hôtel
Dear Kane, Thank you for taking the time to respond on Wotif, this is always appreciated.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your standard Queen room. Your satisfaction is important to us as a valued guest.All our ground floor rooms and Deluxe River view rooms and Canal View rooms have been fully refurbished. We hope to complete the remaining rooms in the New Year.Regards,Andy GrinterGeneral Manager
par un voyageur
Publié le 6 oct. 2024 sur Wotif
location and the king bed were fantastic., However, the bathroom only had soap, and the TV wasn't easy to connect to my phone. We stay three nights
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Andy, Gestion de l’hôtel
Hi Olga,Thank you for taking the time to respond on Wotif, this is always appreciated. I appreciate the feedback on your Stay about the rooms. Hope to see you again soon. Kind regards, Andy Grinter General Manager
par un voyageur
Publié le 5 oct. 2024 sur Wotif
We had an unrenovated room on the top floor. The room was very dated with ripped towels provided. Coffee cups were not clean. Bed was comfortable but it felt like we were being given one of the worst rooms in the hotel.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Andy, Gestion de l’hôtel
Hi Jacky,Thank you for taking the time to respond on Wotif, this is always appreciated. I appreciate the feedback on your Stay about the rooms. Great news is all our ground floor rooms and Deluxe River view rooms and Canal View rooms have been fully refurbished. We hope to complete the remaining rooms in the New Year.Hope to see you again soon. Kind regards, Andy Grinter General Manager
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Hotel was a great little stop. Only negative was the internet was lacking but turns out there was lots to do outside! Nice pool, restaurant and location.
Would stay here again. We stayed in a newly renovated room which was nice also.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Andy, Gestion de l’hôtel
Hi Anna,Thank you for taking the time to respond on Hotels.com, this is always appreciated. I appreciate the great feedback on your Stay about our friendly staff and newly refurbished rooms.Hope to see you again soon. Kind regards, Andy Grinter General Manager
par un voyageur
Publié le 3 oct. 2024 sur Wotif
Not worth the $$. They say they are renovating but we had an old room. Curtains were torn. Bed was WORN out. Carpet was lifting and waste bin was rusted through.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Andy, Gestion de l’hôtel
Hi Anne,Thank you for taking the time to respond on Wotif, this is always appreciated. I appreciate the feedback on your Stay about the rooms. Our Standard King rooms have yet to be refurbished. Great news is all our ground floor rooms and Deluxe River view rooms have been fully refurbished. Hope to see you again soon. Kind regards, Andy Grinter General Manager
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Andy, Gestion de l’hôtel
Hi Dean,Thank you for taking the time to respond on Hotels.com, this is always appreciated. I appreciate the great feedback on your Stay about our friendly staff. Hope to see you again soon. Kind regards, Andy Grinter General Manager
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Andy, Gestion de l’hôtel
Hi Sheldon,Thank you for taking the time to respond on Wotif, this is always appreciated. I appreciate the great feedback on your Stay about our friendly staff. Hope to see you again soon. Kind regards, Andy Grinter General Manager
par un voyageur
Publié le 30 sept. 2024 sur Wotif
It was clean, bed very comfortable but pillows hard as rocks. Overall very comfortable stay
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Andy, Gestion de l’hôtel
Hi Jennifer,Thank you for taking the time to respond on Wotif, this is always appreciated. I appreciate the great feedback on your Stay about our friendly staff. Hope to see you again soon. Kind regards, Andy Grinter General Manager
par un voyageur
Publié le 23 sept. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Andy, Gestion de l’hôtel
Hi Symone,Thank you for taking the time to respond on Wotif, this is always appreciated. I appreciate the feedback on your Stay. Hope to see you again soon. Kind regards, Andy Grinter General Manager
