Note fondée sur 433 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 juin 2024 sur Hotels
par un voyageur
Publié le 24 mai 2024 sur Lastminute
par un voyageur
Publié le 24 avr. 2024 sur Expedia
They are only interested in taking your money, they don't have any customer service.No staff answers the phone and the emergency number they give for late check in is disconnected, I do not recommend this place if you are working and need a place to rest.
Commentaires de Gestion de l’hôtel
15 juin 2024 par James Danton, Gestion de l’hôtel
Yes, we take money for accommodation services. We do not provide a 24 hour check-in, however.Our opening and check-in hours are provided in your booking confirmation. Please read it so you don't have to write backhanded reviews about not getting customer service when we're already closed because that would be dumb. For everyone else: if you are expecting to arrive after hours, call us. We can happily set that up for you and is free when booked directly.
par un voyageur
Publié le 21 avr. 2024 sur Wotif
👍
par un voyageur
Publié le 7 avr. 2024 sur Lastminute
Had not swept under the beds or couch.
Additional fee charged for late check in even though they have key pad doors.
Advertised as queen and 2 twin bunk beds but only 1 bunk bed and queeen bed provided.
par un voyageur
Publié le 1 avr. 2024 sur Wotif
Basic motel good for a couple of nights.vlose to everything
par un voyageur
Publié le 1 avr. 2024 sur Wotif
Charged and extra 30$ for late checkin of a text message for rein key code. Bugs over floor and bathroom with very dated furnishings.
par un voyageur
Publié le 31 mars 2024 sur Wotif
Tried ringing Koala motel 1 hour prior to closing time at 8 pm to let them know of possible late arrival enroute from New Castle but had no 5G Optus coverage. Arrived just 1 minute past 8pm but the office was already shut and in darkness. Rang the after hours number and can only leave a message. Did that twice but did not ever get a call back.
And yet we were charged the full price. We were lucky to get a room in nearby Mecure which is just a tiny bit more but good service, nice clean hotel and spacious.
So buyers beware!!!
par un voyageur
Publié le 4 mars 2024 sur Wotif
Waiting to check in
par un voyageur
Publié le 27 févr. 2024 sur Wotif
Booked this room for one of our truck drivers traveling from ACT, he arrived at approx. 8:30pm. We were charged an extra $30 for "late check in" and by late check in I mean the rude guy at the desk had to text him the key code to enter his room, rather than tell him in person. Absolutely ridiculous. Maybe think about texting the late check ins their code before you leave work if you're going to charge people $30 for an sms. No where on Wotif or the Koala Tree website does it say anything about a late check in fee. Will never stay here again and tell everyone who will listen this story.
