Ratings based on 31 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from southeast ga
Girls trip
Posted Oct. 13, 2024 on HomeAwayWe enjoyed the location with it being close to the beach. However the hot water heater did not work, they came to fix it (came in the house when we weren't at the beach with no warning that someone wa sin the house)
Comment from Hotel Management
Oct. 27, 2024 by VrboOwner, Hotel Management
Hi, Crista, thank you for taking the time to share your feedback. We sincerely apologize for the challenges your party experienced during your stay. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
by A traveller
Vacation Stay
Posted Sep. 15, 2024 on HomeAwayThe location is beautiful. After the storm passed through, someone was immediately on the property to clean up. The pool was cleaned daily.
by A traveller
Vacation 2024
Posted Sep. 2, 2024 on HomeAwayArea was great. Loved the beach. Communication was aweful. Clearly they are using AI, multiple responses to my questions that are days later with zero help. Would not stay again because of that. I will not stay at another property managed by vasca.
Comment from Hotel Management
Oct. 2, 2024 by VrboOwner, Hotel Management
Thank you for sharing your experience, we're so pleased our home's location served you well and that you especially loved the beach! That said, we apologize for any disconnect in communication that you felt and regret any lack of personal touch. We strive to provide quick and efficient guest-focused service and we are sorry this was not your experience. We shared your comments with the appropriate parties and hope to have the chance to better impress you on your next getaway.
by A traveller
Great house - with a few issues
Posted Jun. 15, 2024 on HomeAwayThis overall was a great house and we really were happy with our stay. Just a few things we wish we had known:
The pictures are a little deceiving. It looks like a boardwalk takes you directly to the beach, but it doesn’t. The boardwalk ends and you still have to walk through a decent length of very soft sand and over a steep dune.
-You never speak to a real local manager. Only customer service reps from Vacasa. I guarantee you’ll see a generic response to this review.
-Things in the house that need to be fixed: exposed outlets without plates, refrigerator door is broken and makes a very loud sound when opening, front door keypad is faulty and doesn’t work most of the time.
-The top room smelled musty and damp the entire time (kind of like a wet dog) We bought a swiffer mop and mopped ourselves but the smell remained.
-The couch was covered in dog fur when we arrived. We bought a lint roller and nearly used the entire thing to remove it.
-I was sent a text from Vacasa asking how the cleanliness was on our arrival day, and I told them our two issues. They once again gave a generic response and said they were sorry for our experience, but offered no solution.
-In the list of amenities, a high chair was listed. I could not find one on our first day. I messaged Vacasa and asked where it was. Yet again, I received another generic response and no solution was ever given.
Comment from Hotel Management
Jun. 30, 2024 by VrboOwner, Hotel Management
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager confirmed that they updated the listing for the high chair, and there is not a high chair. The outlet plates/covers replaced, and the cleaning has been addressed. We appreciate this feedback as a means to continually improve, and we hope to host you again soon.
by A traveller
Tranquil
Posted May 21, 2024 on HomeAwayThis beach home was perfect. Very quiet and not touristy. The beach was perfect for sand castles. Only complaint was the floor at beach level the bathroom shower didn't work nor did the tub stopper BUT there was 3 other bathrooms to use so it wasn't any damper on our vacation. The beach and pool was our favorite part! Wish we could've stayed longer!!
Comment from Hotel Management
Jun. 22, 2024 by VrboOwner, Hotel Management
Thank you for sharing your experience, we're so pleased our home was perfect for your getaway! That said, we apologize for the areas you found needing some TLC and our local manager assured us everything was checked and is in good working order now. We enjoyed having you as our guest and hope to host you again.
by A traveller
Recovered at the Recovery Room
Posted Mar. 9, 2024 on HomeAwayWe enjoyed our stay at Recovery Room very, very much. The home is very close to the beach with amazing views. The kitchen is well equipped with just about anything you may need, however a lot of dishes were put away dirty and needed to be cleaned before use. I believe this had to do with an ill-working dishwasher. So we washed them by hand which wasn’t a big deal as we didn’t eat in that much.
We were there for 2 weeks in February of 2024 with friends. It wasn’t the warmest of times to be there this year, the nights were in 30-40s, but it warmed up outside nicely everyday. One of the heat pumps to the unit didn’t work so it was chilly on the first two floors in the morning. The rental agency did address the issue however it was unable to be fixed during our stay.
I only gave 3 stars for cleanliness. The view from the main floor is absolutely stunning, and one would think housekeeping would be sure to clean those doors and windows after every checkout to optimize that view for every guest. I washed them on my first morning in the house for just that reason, the view. The unit is surface cleaned but is in need of a really deep clean.
This is our second year in the area, and we plan on going back again. Despite the few things I have mentioned I would go back to the Recovery Room in a heartbeat, we lived every single minute of our time there.
Comment from Hotel Management
Mar. 14, 2024 by VrboOwner, Hotel Management
We sincerely apologize for the numerous issues you encountered during your stay. Your detailed feedback is invaluable, and we regret that these concerns impacted your experience. We appreciate your patience and understanding in bringing these matters to our attention. We will thoroughly investigate and address each issue to ensure a more pleasant stay for future guests. Thank you for your feedback, and we hope to have the opportunity to provide you with an improved experience in the future.
by A traveller
Port St Joe
Posted Feb. 26, 2024 on HomeAwayEnjoyed our trip to Port St Joe! Clean condo and quiet location. Well maintained and gorgeous views for sure. All the conveniences were provided. Could use a few upgrades. Front door padlock would not work. The living room TV/cable matching experience needs an upgrade. The refrigerator door sounds broken. But overall a nice vacation experience. Would recommend.
by A traveller
Beautiful View - Perfect Getaway
Posted Jan. 13, 2024 on HomeAwayWe loved our stay at Recovery Room! We had everything we needed in the kitchen, it was a short walk down the boardwalk to the beach, and the views were gorgeous! The only downside is that there are lots of stairs, but we managed just fine. We hope we can book there again next year.
by A traveller
Great Location
Posted Dec. 12, 2023 on HomeAwayVery clean beachfront home. Kitchen was well stocked. The beds were comfortable. Great screened in porches on the first and second floors. Enjoyed the third floor deck. We will be back.
by A traveller
Recovery Room Nov 2023
Posted Nov. 25, 2023 on HomeAwayOverall, a very nice place in a great location. The place was well stocked, clean and had everything we needed. Vacasa added a nice touch by delivering a welcome basket of goodies our second day. We take three to four trips a year, mostly in and around Florida and Recovery Room and Vacasa got this one right. Would stay here again and will recommend Vacasa to friends and family.
