Note fondée sur 9 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 juill. 2024 sur Expedia
In November 2023 I booked a single night for two people here for 25 June 2024 on Expedia. I received an email from Expedia saying “Your reservation is confirmed. No need to call to reconfirm” and payment was taken from my credit card. This was part of a three-week tour from Cape Town to Durban.
On 13 June 2024 I received a message from the accommodation, via Expedia, saying “Kindly note that we have no availability for the date originally booked” and that they had outsourced accommodation. Despite me asking for a reason no explanation was given as to why accommodation was confirmed 6 months earlier but suddenly no longer was.
By this time we were already in South Africa and it was far too late to change our plans so we had no option but to accept the alternative accommodation they had arranged. It was quite different to what we had booked, a ‘holiday camp’ – Cremorne Estate. I have been booking accommodation via the main hotel booking websites for over 20 years and this has never happened to me before. A thoroughly unsatisfactory experience.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Elsa, Gestion de l’hôtel
Good afternoonI did apologise more than once to the client for the inconvenience. I also did make arrangements for alternati ve accommodation and paid in the difference of the accommodation cost. Posted maps and directions to the customer. It was a question of 1 night bookings vs 1 months booking.
par un voyageur
Publié le 8 janv. 2024 sur Hotels
par un voyageur
Publié le 26 oct. 2020 sur Hotels
par un voyageur
Tolle Lage bei hochwertigen Zimmern
Publié le 10 avr. 2020 sur HotelsDurch kostenloses Upgraten hatten wir auch Strom und tolle Aussicht auf das Meer.
par un voyageur de Cape Town
Publié le 29 févr. 2020 sur Expedia
The management where not very obvious in their appearances. The place looks very tired and badly maintained and in serious need of a refurbishment.
par un voyageur
Publié le 10 févr. 2020 sur Expedia
Uns hat nichts gefallen. Leider. Haben wir so noch nie in dem Land erlebt. Never ever
Commentaires de Gestion de l’hôtel
10 févr. 2020 par Dries, Gestion de l’hôtel
Good day.
Not nice to receive a review like this. Due to the fact that it is anonymous it is basically impossible to give a meaningful response.
par un voyageur
Publié le 3 févr. 2020 sur Hotels
Overnight,enjoyable
Commentaires de Gestion de l’hôtel
10 févr. 2020 par Dries, Gestion de l’hôtel
Thank you so much Robert!
par un voyageur
Best place to stay in Port Sint Johns
Publié le 11 janv. 2020 sur HotelsCommentaires de Gestion de l’hôtel
10 févr. 2020 par Dries., Gestion de l’hôtel
Thank you so much for this compliment Peter! It make the effort we put in worthwhile.
par un voyageur
Comfortable place to break a Transkei driving trip
Publié le 18 sept. 2018 sur HotelsMy wife and I needed a place to stay in Port St Johns, to break our journey across the Transkei. We didn't know what to expect or hope for, so we took a chance. Umzimvubu Retreat Guest House was fine - comfortable and clean, pleasant staff, two friendly dogs, a fragrant Yesterday, a fragrant Yesterday, Today and Tomorrow bush by the front entrance. Breakfast was excellent. There wasn't really any view of the ocean, but the town's natural setting overall is spectacular - it's almost worth staying overnight in Port St Johns just for the natural beauty of the cliffs and the ocean.
Commentaires de Gestion de l’hôtel
20 sept. 2018 par Dries., Gestion de l’hôtel
Thank you for your nice review.
We are indeed blessed to live in Port St Johns........
