Note fondée sur 937 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 sept. 2024 sur Expedia
The hotel looked beatiful when we arrived. The staff was friendly and helpful! The room was spacious and clean! We love the exercise room and the pool. We will definately be back.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Rachael,We're delighted to hear that you had a pleasant experience during your recent stay with us. Your kind words about our staff and facilities mean a lot to us. We look forward to welcoming you back on your next visit.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
The hotel was freshly painted and our room was very clean.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Manager, Gestion de l’hôtel
Hello debra, We are pleased to hear that you found our hotel to be freshly painted and your room clean. Our team works hard to ensure a comfortable stay for our guests. If you have any further feedback or questions, please do not hesitate to reach out to our management.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Geoffrey,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We are delighted to hear you had a pleasant stay with us! Should you have any concerns or suggestions, please don't hesitate to contact us directly. We hope to welcome you back soon for an even better experience!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Khrystyna,We appreciate your feedback and apologize for the inconvenience you faced during your stay. Your comments have been noted and will be shared with the relevant teams for further improvements. We strive to provide a positive experience for all our guests and hope you will consider staying with us again in the future.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
There were unsupervised kids everywhere. They were lounging on the lobby couch like it was their living room. Breakfast area had lots of unsupervised children as well and was an absolute mess. Entire hotel was run down and dirty
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Tammy,We regret to hear that your experience was impacted by the behavior of other guests. Our team is constantly working to maintain a clean and welcoming environment. If you have any further concerns, we encourage you to reach out to our management team directly for assistance.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
No frills hotel that needs updating. Breakfast was good but items were not stocked. Creamer for the coffee was empty, only four napkins available, had to look for a paper plate because the stack was empty. I went to breakfast at 7:20 am 20 minutes after it opened and many things were not available and a person was not around to ask to refill needed items. The carpet in our room was old and had many stains. The towels also seemed old and stained.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Hello Christy, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We have noted your comments regarding the breakfast items and housekeeping concerns to ensure improvements are made. Your comments will be shared with the relevant teams for further review and action. Thank you for bringing these issues to our attention.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Emily,We are thrilled to hear you had a great stay with us! We appreciate your rating and hope to welcome you back soon for another memorable experience.
par un voyageur de North LIberty
Publié le 20 sept. 2024 sur Expedia
Run down hotel. Bathroom was dirty/stained, old furniture. Not many restaurants around hotel.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Phyllis,We're sorry to hear about your experience. We appreciate your feedback and will use it to improve our services. If you have any further concerns, please feel free to reach out to our management team.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Bathroom was in serious need of remodel, loose fixtures, bubbling paint, mold and more. Towels were worse I’ve ever seen in a room. Thin, hard, abrasive to skin.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Hello Brett, Thank you for sharing your feedback with us. We value your input as it allows us to continually improve our services and facilities for future guests. We recommend reaching out to our management team directly to address any concerns you encountered during your stay in more detail.
