Note fondée sur 374 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,2 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Erick Aponte , Gestion de l’hôtel
Thank you for staying with us at Holiday Inn Express Portage. We truly appreciate your visit and hope you had a pleasant experience.If there’s anything specific you’d like to share about your stay, we’d love to hear your thoughts. Your feedback is invaluable as it helps us continually improve our services and accommodations.We hope to have the pleasure of welcoming you back in the future. Please don’t hesitate to reach out if there’s anything we can do to make your next stay even better.Best regards,
par un voyageur
Publié le 14 août 2024 sur Expedia
Location was horrible
Hotel was clean and the A/C worked
Check in staff was professional and knowledgeable
Commentaires de Gestion de l’hôtel
15 août 2024 par Erick Aponte , Gestion de l’hôtel
Dear Stephen,Thank you for sharing your feedback with us. While I’m pleased to hear that you found our hotel clean and our A/C working well, as well as our check-in staff professional and knowledgeable, I’m sorry that our location didn’t meet your expectations.We understand that location is an important aspect of any stay, and we appreciate your understanding. Your feedback is valuable, and we hope that if your travels bring you back to the area, you’ll consider staying with us again for our service and amenities.Best regards,Erick Aponte
par un voyageur
Best hotel and breakfast of the whole trip!
Publié le 10 août 2024 sur HotelsThis was the best stay of a week long road trip. I always check reviews before I book and many said the place was clean and had a good breakfast. I saw evidence of that right away on check in! When we got there, it was late and the man at the front desk was in the lobby detail cleaning some of the furniture, he was very friendly and nice. In a side note, when I was using their free computers in the lobby for work (also a bonus), I saw him and another staffer help a lost child in the hotel and locate her parents. Breakfast was great! There was a line when breakfast opened. Delicious hot cinnamon rolls, eggs and cheese, hot potato hash, it was all great. They also had a white board in the breakfast area where other guests wrote thank yous to the staff. It was a great breakfast! My only complaints, my kids did use the pool and the pool deck was a bit dirty and a lot of hairs on the deck. Same with our room in the bathroom floor. We ended up getting an accessibility room that had a large floor shower drain, but there were a lot of hairs on the shower floor before we used it, but I get it, it’s a large area to clean. Otherwise a perfect stay.
Commentaires de Gestion de l’hôtel
12 août 2024 par Erick , Gestion de l’hôtel
Dear Kim,Thank you so much for your incredibly detailed and kind review of your recent stay at the Holiday Inn Express Portage, Indiana!We’re thrilled to hear that your visit with us was the highlight of your week-long road trip. It's wonderful to know that our clean facilities, friendly staff, and delicious breakfast met your expectations, especially after reading reviews beforehand. Our team takes great pride in maintaining a welcoming and well-kept environment, and I’m glad you noticed that right from check-in.I’m especially pleased to hear about your positive interactions with our front desk staff and the assistance provided to the lost child. Moments like these reflect the dedication of our team to making sure all our guests feel cared for and safe during their stay.I do want to apologize for the cleanliness issues you encountered on the pool deck and in the bathroom. Your feedback is invaluable, and I will be addressing these concerns with our housekeeping team to ensure that we maintain the highest standards throughout the entire hotel.We appreciate your understanding and your kind words despite these minor issues, and we’re glad they didn’t overshadow your overall experience. Thank you again for taking the time to share such a thorough review, and we hope to welcome you and your family back on your next road trip!Best regards,Erick Aponte
par un voyageur
Publié le 7 août 2024 sur Expedia
It was is the perfect location to see the parks. There was a great breakfast.
The hotel had a welcoming feel when you walked in the door.
Commentaires de Gestion de l’hôtel
8 août 2024 par Erick Aponte , Gestion de l’hôtel
Dear Elizabeth Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us at the Holiday Inn Express Portage, Indiana. It's fantastic that our location made it convenient for you to explore the nearby parks—being close to such natural beauty is something we love to share with our guests.We're also delighted that you appreciated our breakfast offerings and felt a warm welcome as soon as you walked through our doors. Creating a comfortable and inviting atmosphere is very important to us, and it's great to know we succeeded in making you feel at home.We hope to have the pleasure of welcoming you back on your next visit to the area. Safe travels, and thank you again for your kind words!Best regards,Erick Aponte
par un voyageur
Publié le 4 août 2024 sur Expedia
Clean, friendly staff, comfy beds, and decent breakfast and coffee in the morning. What more could you ask for?
Commentaires de Gestion de l’hôtel
5 août 2024 par Erick Aponte , Gestion de l’hôtel
Dear Jessica,Thank you so much for your fantastic review and perfect rating! We’re thrilled to hear that you had a great stay at our Holiday Inn Express in Portage, Indiana. Your kind words and positive feedback mean a lot to us and motivate our team to continue providing the best possible service.If there’s anything more we can do for you or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back on your next visit!Warm regards,Erick AponteHoliday Inn Express Portage, Indiana
par un voyageur
Just okay
Publié le 1 août 2024 sur HotelsElevator was down most of the week which made accessing the room harder since we had to use a hot smelly stairwell. The room itself was clean though and the desk people were helpful. Breakfast was also amazing
Commentaires de Gestion de l’hôtel
5 août 2024 par Erick Aponte , Gestion de l’hôtel
Dear Guest,Thank you so much for your fantastic review and perfect rating! We’re thrilled to hear that you had a great stay at our Holiday Inn Express in Portage, Indiana. Your kind words and positive feedback mean a lot to us and motivate our team to continue providing the best possible service.If there’s anything more we can do for you or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back on your next visit!Warm regards,Erick AponteHoliday Inn Express Portage, Indiana
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Erick Aponte , Gestion de l’hôtel
Dear Jessica,Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Express in Portage, Indiana. I’m truly sorry to hear that your experience did not meet your expectations.We strive to provide a comfortable and pleasant stay for all our guests, and I regret that we fell short in your case. Please know that your comments are important to us, and we are reviewing them carefully to address the issues you encountered.If you would like to discuss your experience further or if there’s anything specific we can do to make things right, please do not hesitate to contact me directly. We hope to have the opportunity to better serve you in the future.Sincerely,Erick AponteHoliday Inn Express Portage, Indiana
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Erick Aponte , Gestion de l’hôtel
Dear Guest,Thank you so much for your fantastic review and perfect rating! We’re thrilled to hear that you had a great stay at our Holiday Inn Express in Portage, Indiana. Your kind words and positive feedback mean a lot to us and motivate our team to continue providing the best possible service.If there’s anything more we can do for you or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back on your next visit!Warm regards,Erick Aponte Holiday Inn Express Portage, Indiana
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Good breakfast
Commentaires de Gestion de l’hôtel
5 août 2024 par Erick Aponte , Gestion de l’hôtel
Dear Daniel,Thank you so much for your fantastic review and perfect rating! We’re thrilled to hear that you had a great stay at our Holiday Inn Express in Portage, Indiana. Your kind words and positive feedback mean a lot to us and motivate our team to continue providing the best possible service.If there’s anything more we can do for you or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back on your next visit!Warm regards,Erick Aponte Holiday Inn Express Portage, Indiana
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Very nice hotel. Clean & the staff was very helpful. Somehow there was an issue with the hotel not having my reservation that I made with Expedia. The manager was great & figured things out so we got a room anyway.
Commentaires de Gestion de l’hôtel
5 août 2024 par Erick Aponte , Gestion de l’hôtel
Dear Jennifer,It was a pleasure to help you and your family, Thank you so much for your fantastic review and perfect rating! We’re thrilled to hear that you had a great stay at our Holiday Inn Express in Portage, Indiana. Your kind words and positive feedback mean a lot to us and motivate our team to continue providing the best possible service.If there’s anything more we can do for you or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back on your next visit!Warm regards,Erick Aponte Holiday Inn Express Portage, Indiana
