Ratings based on 382 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 19, 2024 on Hotels
The breakfast was really good... Cheese for the scrambled eggs is a win,
Room was clean enough.
Staff was excellent.
Comment from Hotel Management
Sep. 20, 2024 by ops, Hotel Management
Dear Amy,Thank you for your kind feedback! We're thrilled to hear you enjoyed the breakfast, especially the cheese with the scrambled eggs—it’s always a hit! We’re also glad to know that you found the room clean and our staff excellent. Your comfort and satisfaction are our top priorities, and we appreciate your input.We look forward to welcoming you back for another great stay!Best regards,Erick AponteOperations SupervisorHoliday Inn Express Portage, Indiana
by A traveller
Posted Sep. 13, 2024 on Expedia
The bed was excellent, and the room was spotless
Comment from Hotel Management
Sep. 17, 2024 by Erick Aponte , Hotel Management
Dear Bob,Thank you for your wonderful feedback! We’re thrilled to hear that you found the bed to be excellent and the room spotless. Our team takes great pride in maintaining high standards of cleanliness and comfort, so it’s rewarding to know our efforts are appreciated.We look forward to welcoming you back for another great stay!Best regards,Erick AponteOperations SupervisorHoliday Inn Express Portage, Indiana
by A traveller
Posted Sep. 10, 2024 on Expedia
Staff was wonderful and very quick to serve guests.
Comment from Hotel Management
Sep. 10, 2024 by OPS Supervisor , Hotel Management
Thank you so much for your kind words regarding your recent stay at the Holiday Inn Express in Portage, Indiana. I’m thrilled to hear that our staff was wonderful and quick to serve you. We take great pride in providing attentive and efficient service to all of our guests.Your feedback means a lot to us, and we look forward to welcoming you back for another great stay in the future!Warm regards,Erick Aponte
by A traveller
Posted Sep. 8, 2024 on Expedia
Comment from Hotel Management
Sep. 10, 2024 by Operations Supervisor, Hotel Management
Dear Ramon,Thank you for your recent stay at the Holiday Inn Express in Portage, Indiana, and for giving us a good rating! We truly appreciate your support and are glad that you had a positive experience with us.We look forward to welcoming you back on your next visit and hope to continue providing excellent service!Warm regards,Erick Aponte
by A traveller from Huntington
Posted Sep. 1, 2024 on Expedia
Wonderful stay!
Comment from Hotel Management
Sep. 3, 2024 by Erick Aponte , Hotel Management
Here’s a response you can use for Paul:Response:Hi Paul,Thank you so much for letting us know that your stay went wonderfully! We’re delighted to hear that you had a great experience with us. It was a pleasure having you as our guest, and we hope to welcome you back again soon!Best regards,Erick Aponte
by A traveller
Posted Aug. 20, 2024 on Expedia
Pool room was like a sauna and had chunks of ceiling hanging down. No towels in the pool area and when I asked for one I got a clearly dirty one and a floor mat.
Comment from Hotel Management
Aug. 21, 2024 by Erick Aponte , Hotel Management
Dear Benjamin,Thank you for bringing these concerns to our attention. I sincerely apologize for the issues you encountered in our pool area. The conditions you described, including the high temperature, the ceiling, and the lack of clean towels, are not up to our standards, and I’m truly sorry for the negative impact this had on your stay.I will be addressing these matters with our maintenance and housekeeping teams to ensure that the pool area is properly maintained and stocked with clean towels for our guests. Your experience is not reflective of the service we strive to provide, and we are committed to making the necessary improvements.Thank you for your feedback, and I hope you’ll consider giving us another opportunity to provide you with a better experience in the future.Best regards,Erick Aponte
by A traveller
Posted Aug. 20, 2024 on Expedia
Nice
Comment from Hotel Management
Aug. 21, 2024 by Erick Aponte , Hotel Management
Thank you for your review! We’re glad to hear you had a nice experience with us. If there’s anything specific that stood out to you or if you have any suggestions, we’d love to hear more.We hope to welcome you back soon for another enjoyable stay!Best regards,Erick Aponte
by A traveller
Posted Aug. 16, 2024 on Expedia
Comment from Hotel Management
Aug. 19, 2024 by Erick Aponte , Hotel Management
Thank you for staying with us at Holiday Inn Express Portage. We truly appreciate your visit and hope you had a pleasant experience.If there’s anything specific you’d like to share about your stay, we’d love to hear your thoughts. Your feedback is invaluable as it helps us continually improve our services and accommodations.We hope to have the pleasure of welcoming you back in the future. Please don’t hesitate to reach out if there’s anything we can do to make your next stay even better.Best regards,
by A traveller
Posted Aug. 14, 2024 on Expedia
Location was horrible
Hotel was clean and the A/C worked
Check in staff was professional and knowledgeable
Comment from Hotel Management
Aug. 15, 2024 by Erick Aponte , Hotel Management
Dear Stephen,Thank you for sharing your feedback with us. While I’m pleased to hear that you found our hotel clean and our A/C working well, as well as our check-in staff professional and knowledgeable, I’m sorry that our location didn’t meet your expectations.We understand that location is an important aspect of any stay, and we appreciate your understanding. Your feedback is valuable, and we hope that if your travels bring you back to the area, you’ll consider staying with us again for our service and amenities.Best regards,Erick Aponte
by A traveller
Best hotel and breakfast of the whole trip!
Posted Aug. 10, 2024 on HotelsThis was the best stay of a week long road trip. I always check reviews before I book and many said the place was clean and had a good breakfast. I saw evidence of that right away on check in! When we got there, it was late and the man at the front desk was in the lobby detail cleaning some of the furniture, he was very friendly and nice. In a side note, when I was using their free computers in the lobby for work (also a bonus), I saw him and another staffer help a lost child in the hotel and locate her parents. Breakfast was great! There was a line when breakfast opened. Delicious hot cinnamon rolls, eggs and cheese, hot potato hash, it was all great. They also had a white board in the breakfast area where other guests wrote thank yous to the staff. It was a great breakfast! My only complaints, my kids did use the pool and the pool deck was a bit dirty and a lot of hairs on the deck. Same with our room in the bathroom floor. We ended up getting an accessibility room that had a large floor shower drain, but there were a lot of hairs on the shower floor before we used it, but I get it, it’s a large area to clean. Otherwise a perfect stay.
Comment from Hotel Management
Aug. 12, 2024 by Erick , Hotel Management
Dear Kim,Thank you so much for your incredibly detailed and kind review of your recent stay at the Holiday Inn Express Portage, Indiana!We’re thrilled to hear that your visit with us was the highlight of your week-long road trip. It's wonderful to know that our clean facilities, friendly staff, and delicious breakfast met your expectations, especially after reading reviews beforehand. Our team takes great pride in maintaining a welcoming and well-kept environment, and I’m glad you noticed that right from check-in.I’m especially pleased to hear about your positive interactions with our front desk staff and the assistance provided to the lost child. Moments like these reflect the dedication of our team to making sure all our guests feel cared for and safe during their stay.I do want to apologize for the cleanliness issues you encountered on the pool deck and in the bathroom. Your feedback is invaluable, and I will be addressing these concerns with our housekeeping team to ensure that we maintain the highest standards throughout the entire hotel.We appreciate your understanding and your kind words despite these minor issues, and we’re glad they didn’t overshadow your overall experience. Thank you again for taking the time to share such a thorough review, and we hope to welcome you and your family back on your next road trip!Best regards,Erick Aponte
