Note fondée sur 877 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Good location and value
Publié le 25 sept. 2024 sur HotelsStay was overall great, only two negatives. First was a sticky patch on the nightstand from a glass and the second was the amount of time to retrieve my car from valet. I was told to text and would be 10 to 15 minutes to get my car. Ended up being almost an hour and I am sure it would have been longer had I not asked when it was coming. The hotel is in a good walkable location, king bed with a couch meant my room was comfortable and spacious, and the decor is fresh and new. Overall for the price I was really happy with AC Marriot but the valet would have been better if it wasn't $49 a night, considering the wait to get my car and I didn't need the in/out privileges.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Bella B., Gestion de l’hôtel
Thank you for sharing your feedback, Alison. We're glad to hear you enjoyed your stay and found the room comfortable and well-decorated. However, I apologize for the issues with the sticky nightstand and the delay in retrieving your car from valet. Your experience with the third party valet service is not what we aim for, and I appreciate you bringing it to our attention.We value your input and will use it to improve our services. Thank you for your understanding, and we hope to welcome you back soon!
par un voyageur
Publié le 25 sept. 2024 sur Expedia
No
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Bella B., Gestion de l’hôtel
Thank you for your feedback, Anthony. I’m sorry to see that your experience did not meet your expectations. We value all guest input and would appreciate the opportunity to understand your concerns better. Please feel free to reach out directly so we can address any issues you may have encountered.We hope to have the chance to improve your experience in the future.
par un voyageur de Winston Salem
Publié le 23 sept. 2024 sur Expedia
The AC Marriott Downtown is a solid hotel with an EXCELLENT staff. The lobby, bar, and rooms are clean and tidy. I was initially disappointed to find our rooms right off of the elevators (ugh!), but was pleasantly surprised by the soundproofing of the doors. Not thick enough to block the boisterous evening conversation of our next door neighbors when they came in for the evening, but I did NOT hear the elevator dinging or opening and closing all night. Definite plus! It’s only a couple of blocks from the light rail and bus stops, so it’s super-easy to get anywhere in town. Each room has a mini fridge and coffee maker, and there is a communal microwave in the lobby. The Luc Lac Vietnamese Kitchen around the corner is dynamite. I’m docking a star just for general wear-and-tear of general small things and not-awesome bathroom toiletries. The toiletry holder in our shower was broken (not a big deal), and the conditioner was…not conditioning. (I thought the AC properties were supposed to have Korres products?) I’m not trying to be snobby, but I usually love Marriott toiletries, and therefore don’t pack my own, and it’s an unpleasant surprise to have crazy hair because the toiletries are bunk. But considering that is the harshest criticism I have for this hotel, I would not hesitate to stay here again or recommend it to others! Solid 4-4.5 stars out of 5!
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Bella B., Gestion de l’hôtel
Thank you for your thoughtful review! We’re delighted to hear you had a positive experience with our staff and appreciated the cleanliness of our facilities. It’s great to know you found the soundproofing effective, and that our location suited your needs.We sincerely apologize for the issues with the toiletries. Your feedback is invaluable, and we will address these concerns to enhance our guests' experience.We appreciate your review and hope to welcome you back soon!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Best hotel I’ve stayed at in Portland. The price was so great I was in shock on how nice/elegant the building was. Me and my girlfriend had the best times of our life. Next time I come into town I’m coming back to them. 10/5 stars
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Bella B., Gestion de l’hôtel
We are thrilled to hear that you had a great experience with us! Your satisfaction is our top priority, and it means the world to us that we could meet your expectations. We look forward to welcoming you back in the future. Thank you for sharing your review with us, Chris!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Room had no view, just could see the roof. Stay was fine.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Bella B., Gestion de l’hôtel
Thank you for sharing your feedback. I'm glad to hear your stay was satisfactory, but I apologize for the limited view from your room. We appreciate your understanding and will strive to provide a better experience next time. If there’s anything else we can do for you, please let us know.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
par un voyageur
Publié le 18 sept. 2024 sur Expedia
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Wonderful hotel in a great location. Valet parking was convenient and reasonable
par un voyageur de Lake Oswego
Publié le 17 sept. 2024 sur Expedia
The hotel itself is nice but had some issues. First I was not given the room I booked. They said they were oversold on that type of room so had to wait until the next day to get that room, so there was the hassle of moving my room. Also parking if very expensive so having to find other parking at reasonable rates is another inconvenience. 3rd, watch your bill because due to an error my bill was almost double. The front desk agent said it was because of a refundable deposit being added which didnt sound right to me as the numbers still didnt add up. He was quite adamant about it. Only at the very end he said he would get the manager who fixed the error. Didn't enjoy having to argue about the bill. No compensation for the hassle of moving rooms. They treat you second class for booking thru expedia instead of them. The service at the buffet was great though and manager was nice. Not sure Id come back though due to these issues.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Bella B., Gestion de l’hôtel
Thank you for sharing your feedback, Caleb. I’m truly sorry to hear about the issues you experienced during your stay. It’s disappointing to learn that we fell short in providing the room you originally booked and that you encountered challenges with parking and billing. Please accept our sincere apologies for the inconvenience this caused.We will review these concerns with our team to prevent similar situations in the future. I’m glad to hear you enjoyed the service at the buffet and found our manager helpful. Your experience is important to us, and we hope you might consider staying with us again, giving us the chance to provide a more seamless stay!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
The staff was phenomenal
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Bella B., Gestion de l’hôtel
We are thrilled to hear that you had a great experience with us! Your satisfaction is our top priority, and it means the world to us that we could meet your expectations. We look forward to welcoming you back in the future. Thank you for sharing your review with us!
