Note fondée sur 920 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024
Our room was 407 and right next to elevator. It was extremely loud and noisy all day and we were there 2 days!!
Commentaires de Gestion de l’hôtel
29 août 2024 par Your Best Western Lake Oswego Inn & Suites Team, Gestion de l’hôtel
Hello Kim, thank you for taking the time to respond.
par un voyageur
Great Experience
Publié le 2 août 2024 sur HotelsCustomer service from start to finish was great...from reservation, to check in, to the quality of the room. Thank you so much for making this a very pleasant stop on our way to Washington. We'll definitely return!
Commentaires de Gestion de l’hôtel
5 août 2024 par Kimberly, Gestion de l’hôtel
Im glad that you had a pleasant stay with us, we look forward to seeing you again.
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Your Best Western Lake Oswego Inn & Suites Team, Gestion de l’hôtel
Hello Tammie, Thank you for this score and taking the time to respond. We are so pleased that we exceeded your expectations. Our team looks forward to seeing you again.
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par VIRGINIA, Gestion de l’hôtel
THANK YOU FOR LETTING US KNOW ABOUT YOUR STAY. WOULD YOU LIKE TO SAY MORE ABOUT THE RATING?
par un voyageur
Close to several things we enjoy!
Publié le 31 juill. 2024 sur HotelsWe chose this location based on the proximity to Lake Oswego and another shopping area for our kids. The hotel was close to the things we enjoy and the room was clean, spacious, and priced well.
Commentaires de Gestion de l’hôtel
2 août 2024 par VIRGINIA, Gestion de l’hôtel
THANK YOU FOR TAKING THE TIME TO LET US KNOW WHAT YOU ENJOYED ABOUT YOUR STAY. WE HOPE TO SEE YOU AGAIN.
par un voyageur de Kent
Publié le 26 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par VIRGINIA, Gestion de l’hôtel
THANK YOU FOR TAKING THE TIME TO SEND A RATING.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
The lady at the desk when I checked it was very nice. She was also very helpful when I asked for some extra towels. She was having a tough time with another customer but she was very patient. To me good staff is like that is more important than the actual room etc. Thank you.
Commentaires de Gestion de l’hôtel
2 août 2024 par VIRGINIA, Gestion de l’hôtel
THANK YOU FOR TAKING THE TIME TO SHARE ENCOURAGING WORDS. WE ARE SO PLEASED YOU HAD A GOOD VISIT.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
I booked hotel via expedia.ca and would like to leave my review as follows
I traveled to Portland from July 20 to 23, staying for three nights at the Best Western in Lake Oswego, USA. The trip was relatively good, but my experience at the hotel was the worst of my life. When my wife and I returned to the hotel after our trip on the 21st, we could not believe our eyes. The housekeeping in our room had not been done at all. The bed was unmade, trash was not collected, used towels were not removed, and new towels were not provided—everything was exactly as it was when we left in the morning. I went to the reception desk to complain to the receptionist about our room. The receptionist politely apologized and said she would leave a note for the daytime staff to ensure this would not happen again.
The next day, the 22nd, when we returned from our trip, everything was the same as the day before. The room was exactly as we had left it in the morning, with no housekeeping services performed. I complained to the reception desk again and demanded compensation. The receptionist kept saying "oh no" and apologized repeatedly, but did not mention anything about compensation. On the last day, when I checked out of the hotel, I left a complaint and a request for compensation on the Best Western website. However, I did not receive any apology or response regarding compensation from the company.
I want to inform everyone reading this. If you are planning to stay at Best Western, think twice.
Commentaires de Gestion de l’hôtel
29 août 2024 par Your Best Western Lake Oswego Inn & Suites Team, Gestion de l’hôtel
Dear Tai Young, We take this very seriously and will use these statements to improve and understand where the ball got dropped, so to speak. This is not standard for our hotel. Thank you for responding.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
We enjoyed our stay in this historical hotel.
Commentaires de Gestion de l’hôtel
29 août 2024 par Your Best Western Lake Oswego Inn & Suites Team, Gestion de l’hôtel
Hello Columbus, Thank you for taking the time to tell us how we are doing. We hope to see you again soon.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Great pool, nice, affordable
Commentaires de Gestion de l’hôtel
2 août 2024 par VIRGINIA, Gestion de l’hôtel
THANK YOU FOR TAKING THE TIME TO SHARE YOUR EXPERIENCE AT OUR HOTEL.
