Note fondée sur 938 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Your Team at Best Western Lake Oswego Hotel, Gestion de l’hôtel
Hello Yun, Thank you so much for responding. We are so pleased to have exceeded your expectations.
par un voyageur
Mixed Review
Publié le 15 sept. 2024 sur HotelsWe stayed at this hotel many times when it was a Phoenix Inn and really appreciated the facilities. We didnt think the change to Best Western would be that different; however, the "upgrades" they have made make the experience very sterile and unwelcoming. The biggest issue is the change in the type of bed frame to some kind of metal structure. Every time you get in or out of the bed, there is a very loud clunk, clang sound. We changed rooms and this was true in both rooms. And, the beds are very high and difficult to get into. My wife is 5'6", and had a really hard time getting into the bed. It was easier for me at 5'11", but still very high. The good points are that The service was great and it was very clean.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Your Best Western Lake Oswego Inn & Suites Team, Gestion de l’hôtel
Thank you Joe and Lynnette for taking the time to respond. We will look into the bed frame making noise and make improvements. Thank you again.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
The rates are reasonable, location convenient, but the highway noise was unbearable, they did provide earplugs but didn’t get a decent nights sleep in the 4 days I was there. The idea of a hotel is to sleep right??
Not happening here ! 1 Star!
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Your Best Western Lake Oswego Inn & Suites Team, Gestion de l’hôtel
Scott. Thank you for taking the time to respond.
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Great customer service when checking in. Very polite
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Your Best Western Lake Oswego Inn & Suites Team, Gestion de l’hôtel
Hello Gracie, thank you for sharing!
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Your Best Western Lake Oswego Inn & Suites Team, Gestion de l’hôtel
Hillary, thank you for taking the time to respond. We are sorry that we did not meet your expectations. We hope you will give us another chance to provide excellent customer service.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Loved our stay
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Your Best Western Hotel & Suites Team, Gestion de l’hôtel
Hello Diane, Thank you for taking the time to respond. We are so happy to have exceeded your expectations.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Nice property, clean room. Very good breakfast. I've never been disappointed with Best Western hotels.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Your Best Western Lake Oswego Inn & Suites Team, Gestion de l’hôtel
Dear Jennifer, Thank you for taking the time to respond. We greatly appreciate it. We are so glad to have exceeded your expectations. We hope to see again soon.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
It was way too noisy. The staff was fine, but loud all night from upstairs, noise in hallways was overly loud as well. I’ve stayed here multiple times, but am planning to try somewhere else after this overall experience.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Your Best Western Lake Oswego Inn & Suites Team, Gestion de l’hôtel
Hello Brian, thank you for taking the time to respond. We are sorry to hear that your stay was uncomfortable. We do provide earplugs, I do not know if that would have helped, but it is a option if you decide to give us another chance to exceed your expectations.
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Your Best Western Lake Oswego Inn & Suites Team, Gestion de l’hôtel
Dear Becky Thank you so much for the rating and taking the time to respond. We look forward to seeing you again, soon.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Close to Lewis & Clark. Very clean
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Your Best Western Lake Oswego Inn & Suites Team, Gestion de l’hôtel
Dear Joelle, Thank you for taking the time to respond. We greatly appreciate it. We hope to see you again, soon.
