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DoubleTree by Hilton Hotel Portland

4.0 star property
Hotel near Maine Mall in South Portland

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Photo gallery for DoubleTree by Hilton Hotel Portland

Indoor pool
Reception
Room, 2 Double Beds
Coffee shop
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping

Explore the area

Map
363 Maine Mall Rd, South Portland, ME, 04106
  • Maine Mall
    ‪1 min walk‬
  • Maine Medical Center
    ‪7 min drive‬
  • Thompson's Point
    ‪8 min drive‬
  • Portland, ME (PWM-Portland Intl. Jetport)
    ‪5 min drive‬

Room options

View all photos for Room, 1 Double Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 Double Bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

  • 29.7 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 Double Bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Executive Suite, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

  • 29.8 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

South Portland

Near the airport.Stay at this South Portland hotel and you'll be within half a mile (1 km) of Maine Mall and 2 miles (3 km) of Sable Oaks Golf Course. Tate House Museum and Casco Bay are also within 3 miles (5 km).

What's nearby

  • Maine Mall - 1 min walk - 0.1 km
  • Maine Medical Center - 7 min drive - 7.3 km
  • Thompson's Point - 8 min drive - 6.9 km
  • Hadlock Field - 8 min drive - 7.2 km
  • State Theatre - 8 min drive - 8.0 km

Getting around

  • Portland Transportation Center - 6 min drive
  • Portland Intl. Jetport Airport (PWM) - 5 min drive

Restaurants

  • ‪Maine Mall, Me - ‬9 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Round1 Maine Mall - ‬9 min walk
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪Cracker Barrel - ‬3 min walk

About this property

DoubleTree by Hilton Hotel Portland

Hotel near Maine Mall in South Portland
DoubleTree by Hilton Hotel Portland offers its guests an indoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. Multilingual staff, tour/ticket assistance, and concierge services are also featured at DoubleTree by Hilton Hotel Portland. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

This South Portland hotel is smoke free.

  • 220 guestrooms or units
  • 9 levels
  • 2 buildings
  • Meeting rooms
  • Built in 1973
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree by Hilton Hotel Portland offers 220 air-conditioned accommodations with safes and complimentary weekday newspapers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bathrobes, and hair dryers. This South Portland hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English

Similar properties

Reception

Tru by Hilton Portland Airport Area

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  • Free airport shuttle
  • Pet-friendly
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includes taxes & fees
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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekend buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 12.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12.95 per person
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Guests with pets must sign a waiver upon arrival. The pet's weight must be included in guests' reservation information.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Portland
DoubleTree Hilton Portland
DoubleTree By Hilton Hotel Portland, ME South Portland, Maine
Doubletree By Hilton Portland
DoubleTree by Hilton Hotel Portland Hotel
DoubleTree by Hilton Hotel Portland South Portland
DoubleTree by Hilton Hotel Portland Hotel South Portland

DoubleTree by Hilton Hotel Portland Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 554 out of 1154 reviews
Rating 8 - Good. 271 out of 1154 reviews
Rating 6 - Okay. 135 out of 1154 reviews
Rating 4 - Poor. 97 out of 1154 reviews
Rating 2 - Terrible. 97 out of 1154 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pillows and mattress

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome when we arrived from the airport after midnight.
Stayed 2 nights in Mar 2025

10/10 Excellent

Abbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall room was very clean. It’s quiet one suggestion I would make is to put the TVs on the wall for easier viewing. Also would highly recommend replacing the toilets as they are extremely low. Byron Grill was clean. Good service. Good food check in also, was good, I was able to make our transportation appointment pick up time and a wake up call.
Stayed 1 night in Mar 2025

2/10 Terrible

BREANNE, Presque Isle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The security of the west tower is none, anyone can walk through the front slidong doors without a key. There were many non paying customers hanging out in the entrance of the West tower when my children and I were trying to get to the room on the 3rd floor. Dofs were barking all.night, the bed wqs dirty you could tell .The West tower definitely needs some renovations. Parking was INSANE, all options were taken, we circled multiple times wastong over a half hour before going into the hotel. We ended up parking in a no parking area as we had no choice.
Stayed 1 night in Mar 2025

8/10 Good

Randy

Stayed 1 night in Feb 2025

10/10 Excellent

Stephanie, Saco

Liked: Cleanliness, amenities, property conditions & facilities
Awesome staff
Stayed 1 night in Jan 2025

8/10 Good

John, Grafton

Liked: Staff & service
Stayed 1 night in Jan 2025

8/10 Good

susan

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and quiet
Stayed 1 night in Jan 2025

10/10 Excellent

Susan

Stayed 2 nights in Dec 2024

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a good night sleep, property was very quiet and clean.
Stayed 1 night in Jan 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
One of favorite hotels. Great facilities and location.
Stayed 2 nights in Jan 2025

4/10 Poor

Kaltumo

Stayed 1 night in Jan 2025

2/10 Terrible

Jonathan

Liked: Cleanliness
Disliked: Staff & service
In a recalcitrant fashion, the hotel staff (including front desk and concierge) refused to provide a service I paid for, breakfast, despite showing proof of purchase. They advised me to direct complaints to the manager who had a disconnected phone line. My email was responded to 5 days later, “it should not have happened.” They will work on training the staff better…
Stayed 2 nights in Jan 2025

10/10 Excellent

Marilyn

Stayed 1 night in Jan 2025

8/10 Good

Brenda

Liked: Cleanliness, staff & service
The parking lot could be better lit from sun down to sun rise.
Stayed 2 nights in Jan 2025

10/10 Excellent

Aderson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Jan 2025

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Bridgette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Airport tram drops you right across the intersection from this hotel front door. Very convenient, but beware the hotel has no signage on the front indicating its name, only the double tree logo up top. This caused us to walk a block further in the cold, wet, late night dark.
Stayed 1 night in Dec 2024

10/10 Excellent

Roy

Stayed 1 night in Dec 2024

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service. Room clean and comfortable. Enjoyed using the pool and fitness room.
Stayed 1 night in Jan 2025

2/10 Terrible

Andy

Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed for two weeks. The first week the room was only cleaned twice the bathtub kept clogging couple of times I had to unclog myself because maintenance were taken forever was very disappointed at the hotel
Stayed 13 nights in Dec 2024

10/10 Excellent

Sonia

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

STEPHEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Service Around!
The hotel staff couldn't be any better. Very helpful, polite and understanding. Truly an amazing group of people willing to go the extra mile for their guests. Room was fabulous. Perfectly cleaned and very dog friendly.
One very happy boy!
Stayed 2 nights in Dec 2024