Note fondée sur 1 693 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 oct. 2024
Arrived past midnight due to flight delays, shuttle van and check in still available. Fell asleep quickly and enjoyed a fair breakfast in the morning.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par GM, Gestion de l’hôtel
Dear Dr Camilo, We really appreciate you sharing your awesome rating of our hotel with other travelers. We loved having you here, and we can't wait to have you back soon! Best, Evan Littlefield, GM
par un voyageur
Publié le 25 sept. 2024
Let bed this hotel.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par GM , Gestion de l’hôtel
Dear Hugh, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Evan Littlefield, GM
par un voyageur
Publié le 10 août 2024 sur Expedia
Loved the fountain and plants in the lobby. Lovely atmosphere for the restaurant which we enjoyed. Also breakfast was varied and delicious. Couldn’t be better. We’ll be back.
Commentaires de Gestion de l’hôtel
10 août 2024 par GM, Gestion de l’hôtel
Dear Jerry, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Embassy Suites. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and we look forward to your return trip. Best, Evan Littlefield, GM
par un voyageur
Publié le 9 août 2024 sur Expedia
Kimberly was amazing! She was personable and made the end of our honeymoon feel extra special.
Commentaires de Gestion de l’hôtel
10 août 2024 par GM, Gestion de l’hôtel
Dear Madellyn, I am glad that you had a five-star experience at our hotel and that Kimberly made such a lasting impression during your honeymoon visit. I will pass your comments along to the entire staff to remind them that every one of us has the chance to help make someone's day brighter. Thank you for staying with us. Best, Evan Littlefield, GM
par un voyageur
Not welcoming
Publié le 9 août 2024 sur HotelsRoom was very nice. Check-in was unwelcoming. She didn’t bother to say anything about our stay, not even what our room number was. Just handed me the key. But the stay was comfortable and lots of room!
Commentaires de Gestion de l’hôtel
10 août 2024 par GM, Gestion de l’hôtel
Dear Anonymous, Thank you for your review. Please accept my sincere apologies for the level of service that you received; this is not the Embassy Suites norm. I have addressed these issues with our staff, and I hope that the next time you are in the area, you will come to stay with us again and experience improved customer service. Sincerely, Evan Littlefield, GM
par un voyageur
Publié le 8 août 2024 sur Expedia
hotel restaurant was great but pricey; very close to tram station; did not get extra towels for days after placing request with the room service
Commentaires de Gestion de l’hôtel
9 août 2024 par Katie Front Office Supervisor, Gestion de l’hôtel
Thank you for your kind and generous review. It was a pleasure having you as our guest. We look forward to hosting you again. Safe travels.
par un voyageur de Seattle
Publié le 8 août 2024 sur Expedia
Satisfying
Commentaires de Gestion de l’hôtel
9 août 2024 par Katie Front Office Supervisor, Gestion de l’hôtel
Thank you for your kind and generous review. It was a pleasure having you as our guest. We look forward to hosting you again. Safe travels.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Katie Front Office Supervisor, Gestion de l’hôtel
Thank you for your kind and generous review. It was a pleasure having you as our guest. We look forward to your future stays with us. Safe travels.
par un voyageur de ST. AUGUSTINE
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par Katie Front Office Supervisor, Gestion de l’hôtel
Thank you for your kind and generous review. It was a pleasure having you as our guest. We look forward to your future stays with us. Safe travels.
par un voyageur de Gardena
Publié le 4 août 2024 sur Expedia
They didn’t come clean our room after asking multiple times.
Commentaires de Gestion de l’hôtel
4 août 2024 par GM, Gestion de l’hôtel
Dear Carmen, Thank you for taking the time to share your feedback and for being our valued guest. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Evan Littlefield, GM
