Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Love the hotel very clean
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Don’t recommend! First time I stayed there it went great girl in the front desk was very nice and helpful. Second time was just 4 days after a different girl in front desk was super rude the room we got the air conditioner wasn’t working there was left over food bags from previous visitors shows you how much they actually clean and worst part is is was full of ants or bed bugs soon as you step off the bed we would have 5-6 bugs already on us won’t be going back ever again.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Sarah, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
par un voyageur
Publié le 27 sept. 2024 sur Expedia
The Bed in our room was pissed on the one I slept in I get off work at 12:30 A.M and needed a room I was too tired but did notice a small stain in the sheets I didn't find the stain till the next morning you're lucky. Props on a nice T.V and shower don't remember any breakfast lol
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kurrin,Thank you for your feedback, and we sincerely apologize for the condition of your bed and linens during your stay. We understand how important a clean and comfortable environment is, especially after a long workday. Your comments regarding the bedding are concerning, and we will address this issue with our housekeeping team to ensure it is resolved immediately. We appreciate your recognition of the TV and shower, and we regret that breakfast did not meet your expectations. Your experience is invaluable to us, and we hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 25 sept. 2024 sur Expedia
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Staff was rude and would not give us extra towels for the second day of our stay. Oh well, it’s cheap for a reason.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Chad,Thank you for sharing your feedback. We sincerely apologize for the lack of courtesy you experienced from our staff, as this is not the level of service we strive to provide. Your comments will be addressed with our team to ensure better service in the future. We understand your disappointment and will work to improve both our service and guest experience. We appreciate your input and hope to offer you a better stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Staff was great and accommodating. They were doing some maintenance on the lobby building like paint and new door locks. They offer a grab and go breakfast. If you want kitchen items like dishes, flatware, or cooking items you have to request them as they are not already in the room. My husband didn't feel like the bed was comfortable, I didn't have an issue. The pillows are very flat so I recommend asking for more.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We are glad to hear you found the staff at Extended Stay America accommodating. Your suggestions are appreciated, and we are always striving to improve. We hope to welcome you and your husband back for an even more comfortable stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 22 sept. 2024 sur Hotels
The rooms were clean. The bed was too hard. Wish there had been a better breakfast, or at least coffee in the room
par un voyageur
Publié le 16 sept. 2024 sur Hotels
I hate leaving bad reviews but this place was bad.
The first room we stayed in smelled of wet dog and felt humid and gross. The toilet was broken, the TV didn't turn on, the shower stopper was hanging on by a thread and the shower itself was disgusting.
The person working was very pleasant.
I told them if the toilet and TV and they promptly moved us to a different room. It was obvious this room was an upgrade as the carpet floors were hardwood instead. The permeating wet dog smell was gone and the toilet and TV worked but the bathroom was DISGUSTING. The paint on the bathroom door was warped and disgusting. I ended up not taking a shower because I felt I'd be dirtier after stepping in the shower. The Microwave looked like it has previously caught fire and I cannot tell you how much I do not recommend this place. I'm sorry. I know it sounds harsh, but I had kids with me and the conditions were terrible. We ended up deciding to go to a different hotel after our reservation was over.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Katrina,Thank you for taking the time to provide your feedback. We sincerely apologize for the numerous issues you encountered during your stay, including the cleanliness and maintenance concerns. We strive to ensure that all our rooms meet high standards, and it is clear we fell short. Your comments are important to us, and we will address these issues with our team to prevent future occurrences. We appreciate your acknowledgment of our staff's efforts to assist you and will work on improving our facilities. We hope you will consider staying with us again, allowing us to offer you a much-improved experience.Sincerely,Hotel Management
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Everything was good
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Hakob,Thank you for your positive review of Extended Stay America. We are pleased to hear that you had a good experience with us. We look forward to welcoming you back and hope to provide an even better stay next time.Sincerely,Hotel Management
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Needs an update
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Alyssa, Thank you very much for reviewing your recent stay at our hotel. Your feedback is precious to us as we strive to improve with every visit. We greatly appreciate your comments about certain aspects of your suite that need updating. It is a pleasure to announce we will be implementing many upgrades to our property for sure! However, we are sorry for the issues you encountered. On the positive side, it is nice knowing you had a satisfactory time with us. We insist that you stay with us again, as it would be our pleasure to welcome you back to our hotel.Sincerely,Hotel Management
