Note fondée sur 946 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 déc. 2018 sur Expedia
Il n'y a pas de restaurant; les chambres sont grandes
Commentaires de Gestion de l’hôtel
11 déc. 2018 par Hotel Management, Gestion de l’hôtel
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.
Sincerely,
Hotel Management
par un voyageur
Publié le 1 sept. 2024 sur Hotels
par un voyageur
Publié le 26 août 2024 sur Expedia
Our room keys didn't work the first two nights and had to make numerous trips and have staff use master key to let us in. Was told we were going to be comped two nights for the inconvenience but didn't. Very noisy with doors slamming all night.
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Mark,We sincerely apologize for the issues you experienced during your stay. The problems with your room keys and the noise were unacceptable, and we regret that the promised compensation was not provided. We are addressing the key system and noise concerns with our team to prevent future occurrences. Your feedback is crucial to us, and we are committed to improving our services. We would appreciate the opportunity to make things right and provide a more comfortable experience on your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 23 août 2024 sur Expedia
Lobby smell horrible pillows rooms old
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Patty, Thank you for your feedback. We sincerely apologize for the unpleasant experience you had during your stay, particularly with the condition of the lobby, pillows, and room. Your comments are concerning, and we will address these issues with our team to ensure improvements are made. We value your input and hope to have the chance to provide you with a more comfortable and enjoyable stay in the future.Sincerely,hotel Management
par un voyageur
Publié le 18 août 2024 sur Expedia
It’s just across the mall and in a nice area for a stroll. The rooms need updating, especially the shower fixtures.
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Linda, Thank you for sharing your feedback. We are pleased to hear you enjoyed the location, but we regret that the condition of the rooms, particularly the shower fixtures, did not meet your expectations. We are committed to enhancing our facilities and will address these areas for improvement. Your comments are valuable in helping us provide a better experience. We hope to offer you a more updated stay in the future.Sincerely,Hotel management
par un voyageur
Publié le 17 août 2024 sur Expedia
The outside of the hotel was nice, however once you step inside there was a musty ordor.
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Julia, Thank you for your feedback. We appreciate your positive remarks about the exterior of the hotel. However, we apologize for the musty odor you experienced upon entering. Your concerns have been shared with our team to ensure we address this issue promptly. We are committed to improving the overall guest experience and hope you will give us another opportunity to serve you better.Sincerely,Hotel Management
par un voyageur
Publié le 16 août 2024 sur Hotels
It was okay
par un voyageur
Publié le 16 août 2024 sur Hotels
par un voyageur
Publié le 14 août 2024 sur Hotels
par un voyageur
Worst Place Ever!
Publié le 13 août 2024 sur HotelsThis is the worst place I have stayed in over 30 years. The hallways of the building were filthy, there was garbage stacked in the stairways, and even some in the main hallways. The bathroom door of our room would not close, the floor was stained and dirty, the cover of one of the large lights was dangling by one end, the bed linen was stained and did not appear to have been washed and there was human hair all around the outside of the box spring and mattress. This place needs to checked by the health department. NEVER STAY AT THIS HOTEL!!!!!
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Rocky, We are truly sorry to hear about your disappointing experience. The conditions you described are far below the standards we aim to provide. We deeply regret the issues you encountered with cleanliness and maintenance, and we understand how frustrating this must have been for you. Please know that we take your feedback seriously and will address these concerns with our team to ensure improvements. Your experience does not reflect the quality we strive for, and we hope you might consider giving us another opportunity to provide you with a much-improved stay.Sincerely,Hotel Management
