Note fondée sur 940 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 déc. 2018 sur Expedia
Il n'y a pas de restaurant; les chambres sont grandes
Commentaires de Gestion de l’hôtel
11 déc. 2018 par Hotel Management, Gestion de l’hôtel
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.
Sincerely,
Hotel Management
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Horribly disgusting! Cockroaches meal worms, globs of black hair everywhere even on the beds. Staff was anything but helpful. Slept in my vehicle because it was so nasty
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Tammie, We are genuinely disappointed to learn about the issues you experienced during your visit. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management
par un voyageur
Very dirty and mildew
Publié le 12 oct. 2024 sur HotelsThe hotel smelled absolutely horrible, mold all in the bathroom. Strong mildew smell, beds were a small full advertised queen. Mildew all over the windows . Beds hard the hotel hallways were strong mildew smell and very very dirty
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Pamela, Thank you for giving us feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon.Sincerely,Hotel Management
par un voyageur
Nice Location - Tired looking Rooms
Publié le 11 oct. 2024 sur HotelsIt was an ideal location and looks like it is being updated, however our room was in the back and although clean it was old and smelly. Had to buy a candle and open windows. Because I had pets when they did their business there were no trash cans for pet poo disposal. Also the trash bins were far and few and full. Housekeeping of grounds other than front of building needs to be better maintained.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Julie, Thank you for choosing our hotel and sharing your feedback. We're glad you appreciated our ideal location. However, we apologize for the inconvenience while attending to your pets' needs. We appreciate your suggestions and will certainly address these concerns, especially regarding housekeeping. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments and hope to have the chance to welcome you back in the future for a more enjoyable stay. Sincerely, Hotel Management
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Roaches!
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Bob, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for not providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments are shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding service you deserve on your next visit to the area.Sincerely,Hotel Management
par un voyageur
Publié le 4 sept. 2024 sur Hotels
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Trash inside and outside of the property. Loud. A chain found next to the bed screwed into the wall. Chain was not securing anything. Might want to address that. Seems sketchy
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Chris, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand.Thank you again, and we wish you all the best.Sincerely,Hotel Management
par un voyageur
Publié le 1 sept. 2024 sur Hotels
par un voyageur
Publié le 26 août 2024 sur Expedia
Our room keys didn't work the first two nights and had to make numerous trips and have staff use master key to let us in. Was told we were going to be comped two nights for the inconvenience but didn't. Very noisy with doors slamming all night.
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Mark,We sincerely apologize for the issues you experienced during your stay. The problems with your room keys and the noise were unacceptable, and we regret that the promised compensation was not provided. We are addressing the key system and noise concerns with our team to prevent future occurrences. Your feedback is crucial to us, and we are committed to improving our services. We would appreciate the opportunity to make things right and provide a more comfortable experience on your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 23 août 2024 sur Expedia
Lobby smell horrible pillows rooms old
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Patty, Thank you for your feedback. We sincerely apologize for the unpleasant experience you had during your stay, particularly with the condition of the lobby, pillows, and room. Your comments are concerning, and we will address these issues with our team to ensure improvements are made. We value your input and hope to have the chance to provide you with a more comfortable and enjoyable stay in the future.Sincerely,hotel Management
