Note fondée sur 873 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,3 Service et personnel
3,0 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Clean property with a comfortable bed. Quiet area and easy to access stores and gas.
par un voyageur de Lincoln City
Publié le 12 sept. 2024 sur Expedia
We booked a double, got a single. Front desk blamed it on Expedia. Bathroom sink has toothpaste & spit in it. The floor turned the towel brown when it got wet.The table where you eat was dirty with sticky and dried on substances. You have to go get whatever dishes etc you want from front desk, the kitchen is stocked with a dish towel and ice cube trays. Bed was comfortable but it smelled like a pet had peed on the cloth covered base of the bed. Hair dryer didn’t work. The floor was sticky. Sad. I will pursue a refund.
We stayed here 21 years ago and it was nice.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Michelle, Thank you for being our guest after a long time. It is nice you were pleased with the comforts of the bed. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we are sorry for the inconvenience caused in the room and understand your disappointment with the concerns mentioned. Please allow us to review your case and discuss the issues with our respective team for improvement. Our goal is to deliver the best service of any hotel in the area. Considering our positive highlights in the past, we hope you'll return to stay with us again while you visit the city! Sincerely,Hotel Management
par un voyageur de Sunriver
Publié le 10 sept. 2024 sur Expedia
Shabby and poorly cared for. Finding and driving up to the room was a bit depressing. Sort of had the feel of a low-income housing project.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Greg,Thank you for sharing your feedback. We are genuinely sorry that your experience did not meet expectations and that the condition of the property left you feeling disappointed. We understand how important it is for our guests to feel comfortable and welcome, and we apologize for falling short during your stay. While there may be some areas of the property that need attention, please know that we are actively working on improvements to enhance the overall guest experience. We appreciate your input and hope you will consider giving us another chance in the future. Sincerely,Hotel Management
par un voyageur
Publié le 9 sept. 2024 sur Expedia
I normally look for a La Quinta where I'm traveling, due to good price and always good conditions. With none available, I chose this place. Xavier at the front counter was nice. The breakfast, which was part of my search criteria, was coffee, tea and oatmeal--in other words, awful. We had to walk by an overflowing pile of garbage many times. The steps are dirty, stained. The electrical outlet right of the TV would not charge items. If you want kitchen tools, like a coffee maker, you have to ask the desk for them. No ice machine. The bathroom door handle seems ready to jam and trap you inside. My parking spot had a big bush protruding into it, making it hard to open the back hatch. The key cards did not initially work, forcing a 2nd visit to the front desk. Three tiny pillows are not enough for two people. The place was quiet, the bathroom adequate and air conditioning good.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hotel Management, Gestion de l’hôtel
Thank you, Todd, for your feedback. We are glad to hear that Xavier provided excellent service and that you appreciated the quiet and comfortable bathroom. We apologize for the issues you encountered with breakfast, cleanliness, and other amenities. Your comments will help us address these areas for improvement. We hope to offer you a better experience at Extended Stay America in the future.Sincerely,Hotel Management
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Staff were very friendly and accommodating.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Un poco sucio
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Miguel, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay! We look forward to sharing your feedback with our team.We hope you will revisit the next time you are in the area.Sincerely,Hotel Management
par un voyageur
Almost perfect
Publié le 27 août 2024 sur HotelsMy stay was ok, my toilet didn’t work and it wasn’t very clean. The staff was awesome though!
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Angela, Thank you for your feedback. We’re pleased to hear that our staff provided excellent service, but we apologize for the issues with the toilet and cleanliness you encountered. This is not the standard we strive for, and we are addressing these concerns to ensure improvements. Your satisfaction is important to us, and we appreciate your comments. We hope you’ll give us another chance to provide a better experience in the future. Sincerely,Hotel Management
par un voyageur
Publié le 27 août 2024 sur Expedia
I wasn't aware that the kitchen was bare and even a cup had to be checked out from the front desk.
The TV remote was nonfunctional, and a trip down to the front desk for new batteries, taped in to boot, still didn't work.
On the plus side, the young man checking people in was unfailingly polite and accommodating. He was the bright spot in my overnight stay.
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Mary, Thank you for your feedback. We apologize for the inconvenience regarding the kitchen amenities and the TV remote issues. This is not the experience we aim to provide, and we are addressing these concerns to improve our services. We’re glad to hear that our check-in staff made a positive impression, and we will ensure all areas are reviewed for better guest satisfaction. We appreciate your comments and hope you will consider staying with us at Extended Stay America again. Sincerely,Hotel Management
par un voyageur
Publié le 26 août 2024 sur Expedia
This place is convenient but it is dirty loud and ran down
