Note fondée sur 262 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Very nice room at fair. The restaurant at the lobby is opened late and serves great plates.
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Alexa - General Manager, Gestion de l’hôtel
Thank you for your feedback! We're glad you enjoyed your room and the late-night offerings at our lobby restaurant. We hope to welcome you back soon!
par un voyageur
Cute and cozy!
Publié le 7 août 2024 sur HotelsLoved this place from beginning to end! Check in was simple and the desk clerk was super friendly. The decor made it feel super cozy! Our room was tucked in a corner, with a restroom right across the way. The rooftop bar was a nice escape from the bustling city. I loved that they provided 4 pillows per bed, and they were full, fluffy pillows! The beds were extremely comfortable. Felt like I was sleeping on a cloud 😌
Commentaires de Gestion de l’hôtel
13 août 2024 par Alexa - General Manager, Gestion de l’hôtel
We’re thrilled you loved your stay from start to finish! Cozy vibes, friendly check-in, and that cloud-like bed—sounds like you hit the relaxation jackpot. Can’t wait to welcome you back for another dreamy stay!
par un voyageur
Publié le 7 août 2024 sur Expedia
I do not see how they got good reviews until I realized they just got them drunk. The Lobby was a bar. A block away was a city of tents and homeless people. When I walked in I noticed a sour, moldy smell. When I was being checked in I felt it was all about what I would be charged more. She told me they had no parking and the public parking was closer to where the homeless laid along the street. I was never explained where things were like the bathroom that I would need during my stay. She did explained the finicky elevator. When I went to the room, it was dark and the bunks were not well marked where I could easily find my bunk. I finally did. In all the instructions it said I would have my own draw and would be charged if I used anyone else's draw. The room was so crammed with bunks I could not get my draw open. Another bunk was in the way. I could not get to the ladder to get up to my bunk because other people's belongings was blocking it. I just spoke out loud can you move your stuff so I can get to my bunk. The person the popped out of the bunk was a man. I did not request a mixed bunk room. As a single female traveling I did not feel safe being in a mixed room. I went down stairs and asked about that. She said all the female bunk rooms were full. Just due to her air about things and the whole situation I did not stay, but got a hotel room for probably double the price. She told me that I would not be refunded my money. I still did not stay.
Commentaires de Gestion de l’hôtel
13 août 2024 par Alexa - General Manager, Gestion de l’hôtel
We’re sorry to hear about your experience and understand your frustration. We aim to provide a comfortable and welcoming environment, and it’s clear we missed the mark this time. Your feedback is important to us, and we’ll use it to address these issues and improve. Thank you for sharing your thoughts.
par un voyageur
Publié le 6 août 2024 sur Expedia
I booked this hotel because it was in walking distance to the Moda Center. I booked a queen room with private bathroom. The room was very small but clean. Very friendly staff, I would stay here again.
Commentaires de Gestion de l’hôtel
13 août 2024 par Alexa - General Manager, Gestion de l’hôtel
Thanks for the awesome feedback! We’re thrilled our location made your Moda Center trip a breeze. While our rooms might be cozy, we’re glad you found them clean and our staff friendly. We’d love to have you back!
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Alexa - General Manager, Gestion de l’hôtel
Thanks for the rave review! We’re thrilled you had a top-notch experience. We’re ready and waiting to make your next stay just as awesome!
par un voyageur
Publié le 5 août 2024 sur Expedia
Doesn’t have any parking you have to drive at least 5 blocks down to find any and pay for it. No bathrooms in your room it is a community bathroom downstairs. Nothing at all in the rooms. Customer service lacking hard. Didn’t even stay my full night we had to leave.
Commentaires de Gestion de l’hôtel
13 août 2024 par Alexa - General Manager, Gestion de l’hôtel
We’re sorry to hear about the parking troubles and the issues you faced. It sounds like you had a tough time, and we genuinely apologize for the inconvenience. Our goal is to provide a great stay, and we’re sorry we missed the mark this time. We appreciate your feedback and will use it to improve our services for future guests.
par un voyageur
Publié le 5 août 2024 sur Expedia
It is good
Commentaires de Gestion de l’hôtel
13 août 2024 par Alexa - General Manager, Gestion de l’hôtel
Wow, thanks for the 5 stars! We’re thrilled you had a stellar stay with us. Here’s to many more awesome visits and keeping those good vibes rolling! See you again soon!
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Alexa - General Manager, Gestion de l’hôtel
Thanks for the perfect score! We're thrilled to hear you had a fantastic stay and enjoyed everything we have to offer. Looking forward to having you back for another great experience!
par un voyageur
Publié le 2 août 2024 sur Expedia
Nice hotel, nice staff, nice decor and good restaurant downstairs. I wish they had easier parking and/or better instructions - like a google pin they could text or a paper map (note I needed overheight parking and they directed us to a lot that was closed). Also, I learned what en-suite means - don’t expect a bathroom in your room. The listing is clear on this; I just didn’t know what en-suite meant.
Commentaires de Gestion de l’hôtel
13 août 2024 par Alexa - General Manager, Gestion de l’hôtel
Thanks for the kind words! We're glad you enjoyed our hotel, staff, and restaurant. Sorry for the parking hiccup—better instructions are a great idea, and we'll work on that! We hope to welcome you back with even smoother sailing!
par un voyageur
Publié le 1 août 2024 sur Expedia
I needed a place to sleep for one night, about 6 hours. This space seemed safe and super clean, at a very good price if you're a quick traveler. It was an incredible experience.
Commentaires de Gestion de l’hôtel
13 août 2024 par Alexa - General Manager, Gestion de l’hôtel
We’re so glad we could be your six-hour sanctuary! Safe, clean, and a great price—that’s what we’re all about. We hope to welcome you back for another incredible (or maybe slightly longer) stay!
