Note fondée sur 24 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Visiting with Family
Publié le 4 nov. 2024 sur HomeAwayRented multiple units and all3 were 3 units
Commentaires de Gestion de l’hôtel
18 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Bryan. We sincerely apologize for the disappointment. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Perfect!
Publié le 18 oct. 2024 sur HomeAwayFabulous neighborhood. Clean and well stocked. Would definitely recommend.
par un voyageur
Great location
Publié le 25 sept. 2024 sur HomeAwayGreat location, many wonderful restaurants and coffee shops in the neighborhood. Easy to get out of the city for day trips from here. Apartment is quiet.
par un voyageur
Problems are understandable, completely avoiding them is not
Publié le 29 juin 2024 sur HomeAwayThe apartment is great: clean, comfortable. EXCEPT the air conditioner is busted. I understand things happen, but this was a heatwave, and the ac was certainly a big part of why I chose this place. I reported it on Sunday morning and never received communication. (I hope the poor owner unit knows how little the management company seems to care.) Unfortunately it Is now Saturday and not only is it still not fixed, Vacasa never once contacted me with information or a follow up. I called them. They did lie several times about when I would receive further information, such as “tomorrow by this time” or “before 3pm today.” I was also told several times that I would get contacted about a ‘loss of amenity’ compensation “tomorrow.” And then, when I called to say I hadn’t heard anything, I was told some excuse about the building management company and insurance company repair claim. That should have NOTHING to do with the substantial payment I made to you, Vacasa. You need to make it right, not blame someone else.
Furthermore, Vacasa was unhelpful with a bizarre occurrence—the building’s fob system is on the fritz. When I contacted Vacasa to let them know I was locked out of the building at 11pm, they told me I should try a key. There is no key. Try a phone number…no answer. Another tenant walking by had to let me in! And neither of us could use the fob-activated elevators.
Absolutely not, not, not okay. If you aren’t on-site you need MUCH better communication.
Just terrible.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, James, for your feedback! We are happy you enjoyed this home. We sincerely apologize for the issues you have encountered during your stay. We are disappointed to read that your recent experience was not satisfactory. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
par un voyageur
A great place
Publié le 19 mai 2024 sur HomeAwayVery comfortable, clean, and homey. Easy check in and check out 💗
par un voyageur de Laguna Niguel, CA
Fabulous location
Publié le 22 mars 2024 sur HomeAwayMy son and his wife live in this neighborhood. So many wonderful places to eat. Great grocery store right across the street. The condo is as it looks. Nicely supplied, but as someone else said, only one wine glass? The washing machine does not work.
We were there for 3 nights. Slept well. Very quiet. Easy to check in and out. Would stay here again.
Commentaires de Gestion de l’hôtel
8 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience, we're pleased you loved our home's location and would stay here again-- we'd love to have you! That said, we apologize for the proper number of wine glasses not being stocked and our local manager assured us they will add additional glasses to the kitchen supplies. To clarify, the washing machine is working but it has sensors that can be finicky when the door is closed to start the cycle. Better instructions on what to do if the cycle doesn't start will be added and we appreciate your feedback on this. We enjoyed having you as our guest and we look forward to hosting you again soon.
par un voyageur
Slabtown
Publié le 2 févr. 2024 sur HomeAwayThis was a nice place, coffee shop downstairs, grocery across the street. Coffee maker was a challenge that fits the coffee shop was just downstairs. All in all a cozy place.
par un voyageur
Would not recommend
Publié le 3 janv. 2024 sur HomeAwayI booked my stay to visit my sister having surgery. After booking, I need to change the dates. It took multiple emails and chats just to get a response. This is a big company who owns this with overseas support I think.
Once I arrived, it was not a great neighborhood like they presented online. I reached out to let them know I did not feel safe staying there and basically received a "too bad" response. I never used the property, forfeited by entire payment and booked a hotel room instead.
par un voyageur
Great spot, cozy condo
Publié le 13 déc. 2023 sur HomeAwayWe loved the cozy apartment! Very clean nice, and comfortable! The area is wonderful and everything is walkable. Lots of great restaurants, coffee shops, distilleries around. Forest Park, Washington Park and the Japanese Gardens are all within a 1-2 mile walk. If you plan on staying in the area, there is no need for a car. If you can't walk to it, you can take the great public transit system.
The only critique is that the vacasa box with the key does not open. There were a couple of us trying to check-in and open the box and could not do it. Luckily, the rental office for the building was open and they knew the trick and said no one is able to open it. Make sure you check-in before that office closes at 6pm.
Commentaires de Gestion de l’hôtel
16 déc. 2023 par VrboOwner, Gestion de l’hôtel
Hi, Tami, and thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We hope that you had a great stay!
par un voyageur
Great location
Publié le 8 déc. 2023 sur HomeAwayMy partner and I had a nice four day stay. The building is super walkable and there’s a coffee shop right in the lobby. The apartment was clean and quiet.
