Note fondée sur 193 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,2 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel sympa
Publié le 2 mai 2024 sur HotelsBon séjour à part Le vol de vêtements dans le séchoir en fonctionnement de l'hôtel. C'est dommage que l'accès à la laverie ne soit pas sécurisé. (Porte ouverte 24h/24.) Hôtel bien situé et calme.
Commentaires de Gestion de l’hôtel
3 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear BRUNO,We're truly sorry to hear about the theft of your clothes from the hotel's laundry facility. Your safety and security are our top priorities, and it's concerning that this incident occurred despite the door being open 24 hours a day. We appreciate your feedback and will review our security measures to prevent similar incidents in the future. Despite this unfortunate experience, we're glad to hear that you found our hotel well-located and quiet. We hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 8 août 2024 sur Expedia
Easy on off I-84. Clean room and friendly staff. Kitchen and two queen beds were useful.
Commentaires de Gestion de l’hôtel
8 août 2024 par Danny, Gestion de l’hôtel
Thanks a lot for expressing what you felt while staying with us, we will be looking foward to host you again in future more warmly.Thank you.
par un voyageur
Publié le 7 août 2024 sur Expedia
It was really quiet.
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,"We’re thrilled to hear you enjoyed the peaceful atmosphere during your stay. Thank you for sharing your experience!"Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
As soon as I walked into the lobby I was met with a strong smell of pot. The hallway smelled of food the whole time we stayed here. The room was large but there was no shampoo/conditioner or body soap, only bar soap.
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We apologize for the unpleasant odors you encountered during your stay. Our housekeeping team has been informed to address these issues promptly. We also regret the lack of amenities in your room and will ensure they are fully stocked for future guests. We appreciate your comments and hope to provide a better experience next time.Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
They charged me after canceling my booking ! This hotel reached out to me because my payment type changed a few weeks prior to my booking date, I was waiting on new card to arrive when the hotel said i had 24 hours to put new card in or theyd cancel my booking. Totally understandable, but after calling them they told me theyd try to hold it till after my new card came in. When my new card came in and I called to give the information they told me my booking had been canceled. Again totally understand that. But then my booking stayed "active" on the app, i reached out to app support who also confirmed my booking was canceled so color me surprised when Rosewood still charges me for the original booking despite them canceling it and me confirming it canceled two different ways. When I called the hotel (5 times) no one picked up my call. Ive sent an email but am not expecting any support from them based on previous interactions and other reviews:(
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience. It’s frustrating when cancellations are not handled properly. We apologize for the inconvenience and lack of response from our team. We will investigate this matter further. Please forward your email to our customer support, and we will prioritize resolving this issue promptly.Sincerely, Hotel Manager
par un voyageur
OK, but not top notch
Publié le 2 août 2024 sur HotelsAs others have noted, it's not a pristine hotel anymore, but it's not terrible. I'd rate it as middle of the road. Here was my experience: the property is located in an area that apparently has a higher-than-normal crime rate, as evidenced by the iron fence around the property, the iron fence around the property next door, the large iron gates for the parking lot area (which didn't actually work anymore), and the large screen facing you behind the front desk showing the entire front desk area, just so you couldn't miss the fact that you were being recorded. As mentioned, the gates to the parking area no longer worked (one was being held up by a large nylon ratchet strap), which made me wonder about the safety of my vehicle overnight. As it turned out, the vehicle was fine the next morning, but it was definitely a concern.
As for the room, it was OK, but it contained a mini kitchen with a refrigerator that was smaller than full size, but larger than the small "dorm" fridges you often find in hotels. That was fine. But what wasn't fine was the noise the thing made all night long. I had ear plugs that I don't mind using while sleeping, but even then I could still faintly hear it. If you don't have earplugs, I hope you're a heavy sleeper. Good luck on that one.
Otherwise the hotel was OK, the staff was friendly, and everything else went OK.
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your detailed feedback. We appreciate you taking the time to share your experience. We’re glad to hear that you found our staff friendly and that your vehicle was safe overnight. However, we’re concerned about the issues you mentioned, including the safety concerns and noise from the refrigerator. Your comments will be used to address these issues promptly. We’re committed to improving and hope to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 30 juill. 2024 sur Expedia
It seemed nice at first but homeless and transients out front. Police showed up. From what I found out this is a regular occurrence. Won’t stay there again:(
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mary,We are truly sorry to hear about your experience. It’s concerning that the presence of transients and police activity impacted your stay. Your safety and comfort are our priorities, and we will take your feedback seriously to address these issues. We hope we can offer you a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guadalupe,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
par un voyageur
Publié le 29 juill. 2024 sur Expedia
The smell of cigarette smoke is overwhelming and made my friend sick who has allergies. Even in our hotel room smelled of smoke. Also there was supposed to be a "grab and go" breakfast and there was none. Just a vending machine.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Amy,We are truly sorry to hear about the issues you experienced with the cigarette smoke and the lack of a grab-and-go breakfast. It's concerning that the smoke affected your friend's allergies, and I understand how disappointing it must have been to find only a vending machine. Your feedback is important, and we will address these concerns to improve our services. We appreciate your understanding and hope to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 28 juill. 2024 sur Expedia
The water from the tub and shower was brown, I could not shower. Fixtures broken and many things unprepared. Wall sockets hanging off the wall in the hallways, elevator appeared it had not been mopped or cleaned in weeks or months. Handle on the toilet flush fell off when I touched it. The lock on the door ( Latch ) had been broken and half of it was removed.Drapes had holes in them. You would see light shinning thru when they were closed. The kitchen counter was not wiped down ( sticky light jelly on the counters. I would advise anyone who considered this hotel to seriously look for another. I’ve traveled the world and the U.S. as a job. I would rank this as a NEVER to be Considered. Water is a very serious health hazard. This Hotel will be reported to the Health Dept. In addition as my duty to the C.D.C. I will process a necessary report on this establishment.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Darryl,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager
