Note fondée sur 60 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 août 2024 sur HomeAway
par un voyageur
AC didn’t work!
Publié le 4 août 2024 sur HomeAwayWhile we really enjoyed the location we were disappointed that the air conditioning did not work the entire time we were there. With temperatures reaching above 90 degrees it was very hot and miserable. Two different people came to “look” at it but it was never fixed. My son slept on the concrete floor.The other issue we had was with the washing machine not working at all the first half of our stay and then only partially working the other half (had to wring out our clothes in the sink) so we could put them in the dryer. There really needs to be larger machines in this unit. I’ve never seen a washing machine that you have to open and clothes mid cycle to get it to work. There is also a tack strip in the upstairs bedroom entry that is sticking out and like needles in your feet when you step on it. The building maintenance man that came to try to help us with the AC was very nice and tried but it was beyond what he could do. All in all I’d say we liked the area but likely would not be staying again.
Commentaires de Gestion de l’hôtel
21 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed the location, but we sincerely apologize for the issues you encountered during your stay. We understand how frustrating it must have been to deal with a malfunctioning air conditioner, especially in such high temperatures. We are also sorry to hear about the problems with the washing machine and the tack strip in the upstairs bedroom. Please know that we take your concerns seriously and will address these issues promptly to ensure they do not happen again. We appreciate your patience and understanding, and we hope you will consider giving us another chance in the future. Thank you for bringing these matters to our attention.
par un voyageur
Great Place, Terrible Check In Process
Publié le 29 juin 2024 sur HomeAwayThe townhouse was in a great walkable neighborhood.
It was clean and worked for 2 adults and 2 kids.
The problem was the check in process. We received very limited info and it took 45 minutes and a very long phone call to figure out how to enter the building. The lobby of the unit is actually around the corner on another street and this was never conveyed to us in any of the check in instructions we received. I would only stay there again because I know the process now but for new renters, beware. It's not easy!
Commentaires de Gestion de l’hôtel
15 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Teri. We are happy to hear you enjoyed the location of our home. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenity lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We will ensure that all information about the home is clear to avoid confusion. We appreciate your preference as a means to improve, and we hope you will give us a second chance to impress you.
par un voyageur
An ultra-modern Townhouse in downtown Portland
Publié le 16 mai 2024 sur HomeAwayWe loved the townhouse but it seemed better suited for our home state of Texas than Portland. While perfect for the warm weather we had it seems like it could be chilly and dim during a Portland winter. Lots of great restaurants and shops nearby, a gym for our 22 year and a parking spot for our car made it perfect for exploring the greater Portland area.
par un voyageur de davie FL
Great Stay
Publié le 24 avr. 2024 sur HomeAwaySpacious & centrally located
par un voyageur
Great Location
Publié le 6 janv. 2024 sur HomeAwayWe enjoyed the location! The unit was clean. The check in process was confusing so it took awhile to get in. It was pretty cold, all the floors were concrete, downstairs was always chilly and upstairs was really warm! We had to buy dishwasher soap, coffee, coffee filters, foil and oven mitts. There was one dish towel. These are basic amenities that most rentals stock. The main bedroom with adjoining bath was laid out strange, uncomfortable and inconvenient. Not conducive to two people with only one nightstand. The side without a nightstand had the bathroom/toilet a few feet from your face. Just not real pleasant.
Commentaires de Gestion de l’hôtel
7 janv. 2024 par VrboOwner, Gestion de l’hôtel
Melissa, thank you for your review. We sincerely apologize for the issues you experienced during your time with us.
We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We hope you'll give us a second chance to impress you!
par un voyageur
Great location
Publié le 28 nov. 2023 sur HomeAwayStayed here with a friend and the location is perfect. Everything about the space is great, but we did fight some ants throughout the weekend. Otherwise, no complaints.
par un voyageur
The main front living blinding did not close.
Publié le 21 nov. 2023 sur HomeAwayThe main front living blinds did not close properly. The towels felt like sandpaper. Lack of normal attention to details needed for a vacation stay. None of the clocks were changed to the normal time.
Commentaires de Gestion de l’hôtel
6 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. Local staff is always available to assist if there are amenities in the home that fall short. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur de Highlands Ranch, CO. USA
Great condo & location!!!
Publié le 5 nov. 2023 sur HomeAwayWhat a super location for shopping, food and ease of getting around Portland and the surrounding area! Love the modern vibe of the condo with sleek kitchen, concrete floors and creative furniture and decor! Comfortable bed and having washer/dryer is helpful! Highly recommend this condo!!
par un voyageur
Nice spot in Portland
Publié le 1 nov. 2023 sur HomeAwayOverall the place was nice, clean, and in a good location. Check-in is a bit of a process as after hours there is nobody in the lobby to assist.
Commentaires de Gestion de l’hôtel
2 nov. 2023 par VrboOwner, Gestion de l’hôtel
David, thank you for taking the time to share your valuable feedback. We are glad to hear you enjoyed the location of our home. Many guests who book on third-party websites often show up expecting a hotel with a front desk, which is why we send out detailed confirmation and check-in emails. We go to great lengths to make sure that our guests are aware that they can contact us via our 24-hour customer service line via phone call, text, and email. In our efforts to provide fast and effective communications, we have a whole team to assist as needed.
We hope to have the opportunity to better impress you in the future!
