Note fondée sur 927 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,0 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2023 sur Expedia
qwerty
Commentaires de Gestion de l’hôtel
12 août 2023 par General Manager, Gestion de l’hôtel
Thanks for dropping a line and rating Sunnyside Inn and Suites. We're here to ensure your next stay is even better. See you next time! General Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
The wall in our room had drywall missing. The bed was like a brick
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Dear Kendra,We're grateful to have hosted you. It's unfortunate our bed wasn't to your comfort, and we've duly noted your feedback. Our maintenance team will look into your drywall concern, and we appreciate you bringing this to our attention. Please consider staying with us again. - General Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
Room furnishings were very minimal, no art on walls, etc. The window was so clouded up that you couldn't see out of it. Overall the place was sort of a dump.
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Laurie, Thank you for sharing your experience with us. We're sorry to hear that your recent stay did not meet your expectations. We strive to provide comfortable and well-appointed rooms for our guests, and we regret that we fell short in your case. Your feedback is valuable, and we will address these concerns with our team to make necessary improvements. Thank you for bringing this to our attention, and we hope to welcome you back in the future for an improved experience. General Manager
par un voyageur
Publié le 16 août 2024 sur Expedia
Room was dirty
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Carrie,Thank you for reaching out to us. The cleanliness of our accommodations is extremely important to us, and we apologize sincerely for letting you down in that area. We'll ensure our housekeeping team addresses your concern, and we hope for a chance to deliver a better experience in the future.General Manager
par un voyageur
Publié le 16 août 2024 sur Expedia
Room was dirty. No blankets and dirty
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Carrie,Thank you for bringing this to our attention. We take cleanliness and guest comfort very seriously, and this is not the experience we want for our valued guests. Rest assured, we will address these issues with our housekeeping team. We hope you'll consider giving us another opportunity to provide a much-improved experience in the future.General Manager
par un voyageur
Soak and relax!
Publié le 14 août 2024 sur HotelsI always love going there. They are affordable and their rooms with the jetted tubs are my favorite as they are bigger enough for two or to enjoy alone and to stretch out in. Always a relaxing peaceful stay.
Commentaires de Gestion de l’hôtel
15 août 2024 par General Manager, Gestion de l’hôtel
Dear Kathryn,Thank you for sharing your input with us. We are happy to know that you consistently enjoy your visits and appreciate our reasonable rates and excellent jetted tubs. It was a pleasure serving you, and we hope to see you again soon! General Manager
par un voyageur
Publié le 9 août 2024 sur Expedia
There was a long black hair in the tub....the floors were dirty. My 6yr old granddaughter took her shoes off and within five min they were black....my window had something all over it which I got one part clean so I could see out of it...I asked a staff member for some Windex they offered to clean it in the end no one did...the top of a unit had a dirt film over it ..under bed u could tell hadn't been touched in months...I only looked because my granddaughter lost her front tooth and I dropped it...no coffee pot ....no trash can ...best part was the pool although It wasn't crystal clear kinda cloudy ...and the ac worked exceptionally well..
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Stacey,Thank you for your detailed feedback. We're sorry to hear about the cleanliness issues you experienced during your stay. Your experience is not reflective of our standards, and we will address these concerns with our team to ensure improvements are made. We appreciate your patience and are glad the pool and air conditioning added some enjoyment to your visit. If there is another opportunity to provide a more satisfying stay, we'd be grateful for it.General Manager
par un voyageur de Longview
Publié le 7 août 2024 sur Expedia
Our stay was very convenient, because we were having a procedure done at Kaiser Permanente across the street. It was safe and it was quiet.
Commentaires de Gestion de l’hôtel
9 août 2024 par General Manager, Gestion de l’hôtel
Dear Gregg,Thank you for choosing Sunnyside Inn! We're delighted that our location was convenient for your needs and provided a safe and quiet environment during your stay. It's our pleasure to offer accommodations that ease the stress of important visits like yours. We look forward to welcoming you back and hope to make your next stay just as comfortable and convenient. General Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
There were many shady people, drinking and smoking in front of our room by the railing . They didnt seem like guests of the hotel. They originally didnt have our room available at check in and then we were put in a very beat up room. Lots of patched holes in the doors of the bathroom, from being kicked and punched . The "security" chain had been broken multiple times from being busted. Everything seemed very beat up and used. The beds and pillows were very hard. The bathroom was fairly clean and the sheets were clean. But overall it was not a good stay.
Commentaires de Gestion de l’hôtel
8 août 2024 par General Manager, Gestion de l’hôtel
Dear Jessica,Thank you so much for the feedback. We're sorry to hear about any disappointment in the accommodations you received during your visit. We'll be sure to have our housekeeping and maintenance teams look into all of your comments further so that improvements can be made where necessary. In addition, please know that the safety of our guests is our number one priority and we always encourage our guests to reach out to our team if they have any concerns regarding this matter. Please consider joining us again soon; we're confident that we can impress you. General Manager
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par GM, Gestion de l’hôtel
Marco, thank you so much for the 5/5 rating!
