Note fondée sur 625 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Nicely designed room.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par General Manager, Gestion de l’hôtel
Good Afternoon, Francois,Thank you for your feedback! We're delighted you appreciated the accommodations and room design. It would be a pleasure to welcome you back for another great experience!Sincerely,Daniel Kahn
par un voyageur de Vancouver
Publié le 26 sept. 2024 sur Expedia
The hotel was clean and convenient to our dinner cruise at the waterfront. The staff were friendly and very helpful.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par General Manager, Gestion de l’hôtel
Good morning Clarence,Thank you for choosing Hi-Lo Hotel, Autograph Collection, and sharing your kind review. Our team truly is one of the best in the business, and they will be thrilled you were impressed with their kind service and our spotless accommodations. We hope you enjoyed your dinner cruise and look forward to welcoming you back again soon.Sincerely,Daniel Kahn
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hi-Lo Team, Gestion de l’hôtel
Thank you for your feedback, we are always looking for ways to improve our guests' experience. It is amazing to know when those efforts pay off.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Excellent place to stay, will be back! The staff are attentive and accommodating. I also felt extremely safe here at all hours of the day!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hi-Lo Team, Gestion de l’hôtel
Thank you for your feedback, we are always looking for ways to improve our guests' experience. It is amazing to know when those efforts pay off.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hi-Lo Team, Gestion de l’hôtel
Thank you for your feedback, we are always looking for ways to improve our guests' experience. It is amazing to know when those efforts pay off.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
The bed in the ada room was very low, 14”. Should be raised to the standard 22”. The bed had a rug around the perimeter which does not work with any wheels. Should be removed. Front desk staff were sympathetic to the issue of the bed being the wrong height, and ultimately not working for my ability they also had a our hands are tied attitude, and we’re unable to make it right in the end. One of the staff used a number of towels, prop up the mattress, just enough to allow me to use it, but as a result, I only, used it once and was ain’t unable to have a shower. Otherwise I may have been stuck in bed with no clothes on and needing to ask staff to help me is not the standard for an ADA room too bad because it had a beautiful bathroom.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Loud music blasted from 2 am to 4:30 am. The whole building is vibrating with the bass. We cannot rest the whole night.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hi-Lo Team, Gestion de l’hôtel
Thank you for your feedback, we are always looking for ways to improve our guests' experience. It is amazing to know when those efforts pay off. We are sorry That we did not meet your full expectations. We understand that the surrounding area is Noise is off-putting at this time and have been actively working with city counsel and other local businesses to rectify this particular issue. We appreciate your feedback
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hi-Lo Team, Gestion de l’hôtel
Thank you for your feedback, we are always looking for ways to improve our guests' experience. It is amazing to know when those efforts pay off.
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hi-Lo Team, Gestion de l’hôtel
Thank you for your feedback, we are always looking for ways to improve our guests' experience. It is amazing to know when those efforts pay off.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
My only wish would have been to have a fridge in the room. Otherwise a very nice hotel, very clean and comfortable.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hi-Lo Team, Gestion de l’hôtel
Thank you for your feedback, we are always looking for ways to improve our guests' experience. It is amazing to know when those efforts pay off. For your next stay please let us know and we can have a fridge delivered to your.
