Note fondée sur 694 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 juill. 2024 sur Hotels
par un voyageur
Publié le 9 juin 2024 sur Expedia
This is a charming old world building that has been beautifully renovated into really nice rooms. The Jacaranda trees in front were in bloom and they were magical.
It’s too bad that the lobby is so tiny but, when the weather is good as it was for us, sitting in front at the outdoor cafe is most satisfying for watching the world go by.
Commentaires de Gestion de l’hôtel
12 juin 2024 par Bruno Oliveira, Gestion de l’hôtel
Dear Mrs. Kathleen, Thank you for sharing your delightful feedback about your recent stay at Pestana Porto Hotel. We are thrilled to hear that you enjoyed our charming old-world building and beautifully renovated rooms. The blooming Jacaranda trees truly add a magical touch to the experience.We understand that the lobby size may not be ideal, but we are glad that you found our outdoor café a satisfying place to relax and enjoy the surroundings, especially with good weather.We appreciate your kind words and hope to welcome you back for another wonderful stay.Best regards,Bruno OliveiraFront Office Manager
par un voyageur
Publié le 20 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2023 par Bruno Oliveira, Gestion de l’hôtel
Thank you for the feedback!
par un voyageur
Publié le 30 juill. 2023 sur Expedia
What a nice hotel the room are amazing and the bed so confortable. The breakfast very good we all love it.
Commentaires de Gestion de l’hôtel
1 août 2023 par Bruno Oliveira, Gestion de l’hôtel
Dear Mrs. Vicki, Thank you for your kind words! We are delighted to hear that Pestana Porto a Brasileira provided you with an amazing experience. The rooms and comfortable beds are designed to offer a relaxing and enjoyable stay for all our guests.We are thrilled that you enjoyed the breakfast at Pestana Porto a Brasileira. Our team takes pride in offering a delicious and satisfying breakfast to start your day on a positive note.Your positive feedback means a lot to us, and we are grateful for your appreciation. We hope to have the pleasure of welcoming you back to Pestana Porto a Brasileira in the future for another fantastic experience. Thank you for choosing us for your stay!Warm regardsBruno OliveiraFront Office Manager
par un voyageur de Monaco
Publié le 26 juill. 2023 sur Expedia
Hôtel marqué comme hôtel Luxe mais pas vraiment. C'est un 5 étoiles mais il n'ya pas de piscine, pas de spa. Un seul restaurant avec une petite carte, un room service avec le choix entre 6 plats max, et surtout un mini bar avec uniquement 3 boissons (coca, coca light et bouteille d'eau).
Les employés sont bien mais manque cruellement d'options.
Commentaires de Gestion de l’hôtel
4 août 2023 par Carlos Santos, Gestion de l’hôtel
Dear Mrs MaiteThank you for your preference in Pestana Porto a Brasileira, and for sharing your feedback about your recent stay with us.We apologize for not meeting your expectations as a luxury hotel. While we are a 5-star hotel, we understand that certain amenities and services you mentioned are expected at a luxury establishment, and we regret any disappointment caused.We appreciate your comments about our restaurant and room service options. Your feedback is essential in helping us enhance our offerings and provide a more diverse and satisfying culinary experience for our guests.As for the minibar options, we apologize for the limited selection. We will review our offerings to ensure a more extensive and varied choice of beverages and snacks.We are pleased to hear that our employees provided a good service, and we will continue to focus on their training and attentiveness to make your stay as pleasant as possible.Your feedback is invaluable to us, and we will use it to improve our services and amenities to better meet the expectations of our guests.Once again, we apologize for any inconvenience you experienced during your stay. We hope you will consider giving us another opportunity in the future to provide you with an enhanced and more luxurious experience at Pestana Porto a Brasileira.Thank you for bringing these matters to our attention, and we wish you all the best in your future travels.Warm RegardsCarlos SantosHotel Manager
par un voyageur
Publié le 14 juin 2023 sur Expedia
Excellent service. Chambres propres et spacieuses.
Commentaires de Gestion de l’hôtel
21 juin 2023 par Bruno Oliveira, Gestion de l’hôtel
Dear Mr. AndreThank you for sharing your wonderful feedback about your recent experience with us in Pestana Porto A Brasileira. We are delighted to hear that you had an excellent service and found our rooms to be clean and spacious. Your kind words mean a lot to us and serve as a great source of motivation for our team.Providing exceptional service is a top priority for us, and we are thrilled that our efforts resonated with you. Our staff takes great pride in ensuring that every guest feels welcomed and well taken care of throughout their stay. It's gratifying to know that our commitment to service excellence made a positive impression on you.Thank you once again for your kind words. It was our pleasure to have you as our guest, and we hope to welcome you back in the future. Warm regardsBruno OliveiraFront Office Manager
par un voyageur
Publié le 22 nov. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
28 nov. 2022 par Daniel Mariz Hotel Manager , Gestion de l’hôtel
Dear michel, On behalf of our entire team at Pestana Porto - A Brasileira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Porto - A Brasileira.Best regards,
par un voyageur
Publié le 19 nov. 2022 sur Hotels
Simplement impeccable. Tout est parfait comme toujours chez Pestana. Une valeur sûre.
Commentaires de Gestion de l’hôtel
28 nov. 2022 par Daniel Mariz Hotel Manager , Gestion de l’hôtel
Dear Carlos, On behalf of our entire team at Pestana Porto - A Brasileira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Porto - A Brasileira.Best regards,
par un voyageur
Publié le 15 oct. 2022 sur Hotels
par un voyageur de CHARENTON le Pont
Publié le 23 juill. 2022 sur Expedia
Top!
Commentaires de Gestion de l’hôtel
27 juill. 2022 par Daniel Mariz Hotel Manager , Gestion de l’hôtel
Dear Mr. Yannick,
On behalf of our entire team at Pestana Porto - A Brasileira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.
It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Porto - A Brasileira.
Best regards,
