2/10 Terrible
Barbara
Travelled with partner
Jan 25, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay in Pestana Vintage was not what we expected. The rooms were not well cleaned and a persistent sewer odor was present throughout the hotel. The location on the Douro River, while that seems wonderful, was on an extremely noisy square with loud music and revelers well into the night. And pickpockets and beggars are everywhere. We had the unfortunate experience of being robbed while in the hotel at their newly opened wine bar. My bag was literally stolen off my chair by someone who pretended to admire the river view standing close to me. I had to insist twice for the police to be called. We were offered to file an insurance claim, but we are sure they did not submit it. They continuously asked us when was our departure, as if they couldn’t wait to get rid of us, while we warned everyone in the hotel to watch their belongings carefully. The hotel offered no compensation in any form (could have comped our wine bar bill, which had additional charges we didn’t understand but didn’t want to argue on vacation).
Also, there is no vehicle access to hotel. You get dropped off or picked up at the top of a very steep hill. Don’t expect any help from the pleasant staff to assist with your bags to get to the top of the hill.
I will say that the staff who greeted us were very nice, but I never saw them after the second day of our 5 day stay. We were robbed on day 3. As I said, they couldn’t wait for us to leave. The Porto police were very nice but overwhelmed with many thefts.
Barbara
Stayed 5 nights in Dec 2024
