Note fondée sur 686 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
4 juill. 2022 par Manager, Gestion de l’hôtel
Hello Daniel,
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,
par un voyageur
Publié le 20 nov. 2024
Quiet, except for the heating unit. Good breakfast
Commentaires de Gestion de l’hôtel
22 nov. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi John! Thank you for your wonderful review! We're glad you enjoyed the quiet environment and the breakfast at Quality Inn Post Falls in Idaho. We apologize for the noise from the heating unit and will certainly look into this to improve future stays. We hope to welcome you back soon for another great experience!
par un voyageur
Publié le 19 sept. 2024 sur Hotels
The lobby had an awful smell to it. It was something rotten, sour or moldy or a combination of all 3. It was very bad.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Julie! Thank you for your feedback. We’re sorry to hear about the unpleasant odor in the lobby. This is not the experience we aim to provide, and we will investigate the issue to ensure it is addressed promptly. We appreciate you bringing this to our attention and hope to offer a more pleasant experience in the future.
par un voyageur
Bathroom was not cleaned very well
Publié le 19 sept. 2024 sur HotelsThe bathroom has hair in shower drain.The blow-dryer did not work I when to as if thay had a nother one he said no. There was no shampoo just conditioner and lotion .
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Elizabeth! Thank you for your feedback. We apologize for the cleanliness issues in the bathroom and the lack of working amenities. We will address these concerns with our team to ensure better maintenance and availability of necessary items in the future. We appreciate you bringing these matters to our attention and hope to provide a more satisfactory experience on your next visit.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Desk clerk immediately confrontational. Rude. I am obviously handicapped. No carts for luggage. He gives me a second floor room 60' down a hall to two flights of stairs and then another 100' to a parking lot side room. Upon opening the door, the carpet is filthy. Bedside light, when plugged-in, flickered non-stop until I had to unplug it for fear of an electrical fire. The nightstand drawer was broken into pieces and could not be opened. The TV would not work and Rude Deskdude had to come up and get it to produce a picture. Bathroom was smelly and moldy. One-half roll of toilet paper and no tissue at all, Just an empty box. When I turned on the shower, the smell of sweat/perspiration was overwhelming. It smelled like a 300 lb. construction worker that had been working in 108 degree weather for a month without showering. It was awful. Went to plug in my cell phone to charge it and the electrical outlet did not work. Writing desk lamp would not turn on. I have probably forgotten something, but this is the worst place that I have ever stayed. I booked it for convenience to a hospital 4 min. away that I was scheduled to have extensive back surgery in the next day. Part of being there was to apply pre-operative bodily sterilent as part of my surgical process. The Neurosurgeon made me completely repeat the process in the pre-op room because of what I told him about the cleanliness of this Quality Inn. I asked them to put this establishment on "The Do Not Recommend" list.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Jack! Thank you for your feedback. We are deeply sorry to hear about the multiple issues you encountered during your stay, including the service, room conditions, and cleanliness. This experience is far from the standard we strive to provide, and we will address each of these concerns with our team to ensure immediate improvements. We understand the importance of a clean and comfortable environment, especially under the circumstances you described, and regret that we did not meet those expectations. Your comments are crucial for us to make the necessary changes, and we appreciate you bringing these matters to our attention.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
We received a receipt for the room, said $82 something but my credit card was charged $109.
They charged a $50 deposit that they said would be refunded at check out, no receipt, no paper trail, they said it might take time to get the deposit refunded. It was not a pet fee, we had no pets.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Jana! Thank you for sharing your experience. We apologize for the confusion regarding the charges and the deposit refund. This is not the level of service we aim to provide, and we will review our procedures to ensure better transparency and accuracy in the future. We understand your frustration and appreciate you bringing this to our attention. If you have further concerns about the refund, please reach out to our customer service team for assistance.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
The sheets on the bed looked like someone with greasy boots walked on them and it looked like they were used for covering the floor while painting, plus many other stains. The overall room was in disrepair and smelled bad. We had to open the window to get fresh air in to disguise the smell. The building is run down and needs torn down. Absolutely not worth the cost to stay there.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Mark! Thank you for your feedback. We are deeply sorry to hear about the condition of the sheets, room, and overall property. This is far below our standards, and we will address these issues with our team immediately to make necessary improvements. Your comments are invaluable in helping us enhance our services and facilities. We regret that your experience was so disappointing and appreciate you bringing these concerns to our attention.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
We had to check in twice because machine was not working. Then our door keys did not work. Bathroom sink is broken and does not drain. Lots of road noise.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Tara! Thank you for your feedback. We apologize for the inconvenience you experienced with the check-in process, door keys, and bathroom sink. We understand how these issues could impact your stay and will address them with our team to ensure they are resolved. We also appreciate your comments about the road noise and will look into ways to mitigate it. Your feedback is important to us, and we hope to provide a more comfortable experience in the future.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Kevin! Thank you for sharing your thoughts. We regret that your stay fell short of your expectations. Your feedback helps us understand where we need to make changes, and we are committed to improving. We hope to have another opportunity to provide you with a more enjoyable experience.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Hotel is pretty tun down. Checked in at 3, and breakfast mess was still out.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi David! Thank you for your feedback. We’re sorry to hear that the property appeared rundown and that breakfast items were not cleared in a timely manner. These issues are concerning, and we will address them with our team to improve our overall maintenance and service. We appreciate your comments and hope to have the chance to provide you with a better experience in the future.
