Ratings based on 11 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
What a gem
Posted Aug. 4, 2024 on HotelsWhat a gem of a place. Johann at reception was so lovely and friendly. The place was fantastic. Will definitely go back when in town again. Well done on a super guest house
by A traveller
Posted Apr. 12, 2024 on Hotels
Comment from Hotel Management
Apr. 13, 2024 by Johann, Hotel Management
Good day Anthony Thank you for the good review , hope to see soon again,Graceland
by A traveller
Posted Mar. 21, 2024 on Hotels
by A traveller
Posted Feb. 8, 2024 on Hotels
Great stay and friendly staff.
Rooms are clean and spacious.
by A traveller
Amazin
Posted Sep. 11, 2023 on HotelsCheck was excellent. Friendly & quick service with personally escorting us to our lovely room. A tour was given of all the amenities etc. This was our 2nd time staying at Graceland Guest house and will definitely carry on supporting them.
Comment from Hotel Management
Sep. 12, 2023 by Johann, Hotel Management
Thank you Mariska.You always welcome.RegardsJohann
by A traveller
Posted May 23, 2022 on Hotels
Comment from Hotel Management
Jul. 14, 2022 by Graceland Management, Hotel Management
Good day Ina,
Thank you for your kind review.
by A traveller
Bad service
Posted May 15, 2022 on HotelsClean, we we booked a 2 bed room, when we arrived were charged an extra R100 as the booking said 1 person. Checked in and left for function. Came back and settled in, we realized there was only 1 bath towel and 1 bottle water. Messaged number. Had to use the hand towel. Even in the morning no response.
Comment from Hotel Management
May 16, 2022 by Graceland Management, Hotel Management
Good day, thank you for your review. What you forgot to mention is that initially you booked for one person. When you arrived you were two persons. We charged you R100 for the second person. You messaged us at 23h00 to inform us that there was not a second towel. Please take note that our office hours are from 8am to 8pm. You could have phoned as we do have a automatic reply that request you to phone after hours as we do not respond to whatsapp messages after hours( People are sleeping at that time). In the morning when you came to the front office you lodged your complaint we apologized in person and you were refunded for the second person. Still you made use of the room with two beds and amenities entirely.
We would like to suggest when you book at establishments online, please select the correct amount of guests so that mistakes are not made and you pay the correct amount.
by A traveller
Posted Jul. 25, 2020 on Hotels
Comment from Hotel Management
Jul. 30, 2020 by Graceland Guest House Management, Hotel Management
Good day Eben,
Thank you for your review. We value your opinion. Looking forward to host you again.
by A traveller
Posted Mar. 10, 2020 on Hotels
Our 1 night stay at Graceland Guest House was fantastic.
Everything was clean and neat.
We will definitely stay there again!
Comment from Hotel Management
Mar. 16, 2020 by Maryna Truter, Hotel Management
Thank you for your kind review.
Looking forward to accommodate you again.
by A traveller
Posted Oct. 6, 2019 on Hotels
Comment from Hotel Management
Oct. 21, 2019 by Management, Hotel Management
Dear Catharina, Thank you for your kind review.
We do appreciate your opinion.
