Note fondée sur 168 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,3 Propreté de la chambre
2,8 Service et personnel
2,4 Confort de la chambre
1,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2024 sur Hotels
par un voyageur
Publié le 4 sept. 2024 sur Expedia
I din't know I reserved a smoking room. I tried to change into a non smoking but I couldn't.
par un voyageur
Publié le 28 août 2024 sur Expedia
par un voyageur
Publié le 27 août 2024 sur Hotels
The entire property was a massive construction site. The photos online did not match the rooms or facility. In August, the heat was on in the small registration area. The first room given to us had exposed electrical wires on both sides of the head board and the sink was held up by wood boards. The second room's AC unit has a ripped electrical cord, exposing the wires. The fridge was full of dead bugs. The dresser was missing the front panel. A MOUSE kept rubbing from the bathroom to the other side of the bed. The entire area smelled horrible. And we were told no refunds for any reason. DO NOT BOOK HERE.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Guest Relations, Gestion de l’hôtel
Dear Melissa,We value your feedback. However, what you have shared is concerning. Rest assured, our team will take immediate action to ensure that the necessary corrections are made so that future guests are not impacted. Please accept our apologies that this was your experience. Providing clean and well-maintained accommodations is very important to us. It is our hope that you will choose to return, and we can show you all the ways we have improved and elevated the guest experience.
par un voyageur
Publié le 10 août 2024 sur Expedia
The property did not match the pictures provided at all. The room smelled so bad of cigarettes I ended up getting another hotel down the road. I didn’t stay
Commentaires de Gestion de l’hôtel
15 août 2024 par Guest Relations, Gestion de l’hôtel
We're sorry to hear about the experience you described. The cleanliness of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping team will be sure to look into any odor concerns and make improvements where necessary. Thank you, and we hope you will consider giving us another chance soon.
par un voyageur
Publié le 9 août 2024 sur Hotels
par un voyageur de SOuth Boston
Publié le 31 juill. 2024 sur Expedia
par un voyageur
Publié le 21 juill. 2024 sur Expedia
The mattresses are in terrible condition
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Guest Relations, Gestion de l’hôtel
Dear Victor,We're sorry to hear that you didn't have a good time with us overall. Your feedback regarding the bed is greatly appreciated and will be discussed internally so that improvements can be made when necessary. Thank you, and we hope to see you again soon.
par un voyageur
Publié le 15 juill. 2024 sur Hotels
par un voyageur
Publié le 8 juill. 2024 sur Hotels
