Note fondée sur 52 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,6 Service et personnel
3,9 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bien mais......
Publié le 9 nov. 2019 sur Hotelshébergement bien situé, propre et accueil de qualité. MAIS il y a un vrai problème d'insonorisation avec l'extérieur avec l'appartement situé coté rue juste sous le patio. Certes nous sommes en ville mais autant de bruit de la rue c'est incroyable ! rippers a 23h30, travaux dès 6h00, livraisons en tous genres, et installation d'une réception le matin de 6h à 9h et remballage le soir même de 23 h a 3h ! On dort peu même avec des bouchons d'oreilles ! Dommage pour cet hébergement....
Commentaires de Gestion de l’hôtel
11 nov. 2019 par City Leaf Team, Gestion de l’hôtel
Dear Lionel,
Thank you so much for your honest feedback, we really appreciate it.
First of all we are really happy you enjoyed the location, cleanliness and the staff.
On the other hand we regret you couldn't sleep well because of the street noise. We are aware of this issue as we are central located and may be you could ask the reception to relocate you to some apartment that is situated to the quiet house yard.
Anyway, we would be more than happy to accommodate you again during your next Prague visit.
Kind Regards,
City Leaf Team
par un voyageur
No aircondition - noisy - central
Publié le 2 juill. 2024 sur HotelsOur apartment was on the 4th floor. The building itself is very poorly isolated, between floors, walls, etc. Meaning that even if it is 15 degrees Celsius outside, it is 30 degrees inside. Because there is no aircondition, or (de)humidifier, the inside climate was horrible. Furthermore, we could hear anyone on the floor, the floor above and below walking or talking.
The apartment itself is fine, there is room, it is clean, it has what you need. The location is very central, with all that entails in regards to noise.
Commentaires de Gestion de l’hôtel
9 août 2024 par Katka, Gestion de l’hôtel
Dear Kasper,Thank you for your feedback. We appreciate your comments on the cleanliness, room size, and central location of the apartment. We also understand your concerns about the building’s insulation and noise levels.Please note that the lack of air conditioning and the building’s soundproofing are challenges we’re aware of. Your feedback is valuable as we continue to work on improving our guests' comfort.Thank you for sharing your experience.Kind regards,Customer care team
par un voyageur
Publié le 26 juin 2024 sur Expedia
The apartment was clean, comfortable and safe. We appreciated that it had a washer. We wish a drying rack had been present, but we managed to hang dry our clothes on hangers. From the outside the apartments don’t look like much, but inside they are spacious for the price and have everything we needed for our stay. Everything we wanted to see was within walking distance.
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Katka, Gestion de l’hôtel
Dear Jenny, Thank you for your review! We're delighted that you found the apartment clean, comfortable, and safe, and that the washer was useful during your stay. While we apologize for the missing drying rack, we're glad you were able to make do with hangers. We're pleased that the apartment exceeded your expectations with its spaciousness and amenities, and that our central location allowed you to explore everything on foot. We look forward to hosting you again in the future.Best regards,Customer care team
par un voyageur
Publié le 4 juin 2024 sur Expedia
Not exactly how it looks in the pictures especially for the price we paid. Its quite dated property. Check in instructions were sent on time.We arrived late , and it was difficult finding the exact location. In pictures they have shown is a mall close by not the actual apartment . Its not even signposted where actual entrance was should have been clearer or at least properly guided with check in instruction.
Check in time is 10am which I feel is too early , should at least be 11am like everywhere else .
They actually knocked on the door 15 minutes before 10 !!and stood outside waiting for us to leave !
Good point is location , very central and walkable to most places .
Commentaires de Gestion de l’hôtel
18 juin 2024 par Katka, Gestion de l’hôtel
Dear guest, Thank you for your feedback. We apologize for any discrepancy between the property's appearance and the photos, as well as for the challenges during check-in. We appreciate your acknowledgment that instructions were sent on time, although we regret the difficulty finding the location.Regarding check-in time and the early visit, we apologize for any inconvenience caused. Your comments on directions and instructions are noted for improvement. We're glad you found the location central and convenient.Thank you for staying with us; your feedback is valuable to us.Best regards,Customer care team
par un voyageur
Publié le 24 mai 2024 sur Expedia
The apartment is large and really great. Amenities great. The elevator is almost too scary to use. But still the apartment was so awesome we dealt with it. Here’s the important part, when renting this apartment. The pictures show an area near by, ( The silver man head) it’s not there. This is going to confuse you. To find the location, when looking straight at the man and the Starbucks, you go to the right. Down an alley shopping area. There is a “Textile store” it’s in red letters. Across from there is another small alleyway. It’s in there. You’ll see a shop with Persian items and gifts. The entrance is across from there. Use the small key pad for your code. They WILL answer at the phone number they send you but they own many properties so have your information ready if you need to ask questions. Check in was rough, however, once in it’s a great apartment.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Katka, Gestion de l’hôtel
Dear James, Thank you for your detailed feedback. We're glad to hear that you found the apartment large and great with excellent amenities. We apologize for any inconvenience with the elevator and the confusion regarding the nearby landmarks. Your instructions for finding the location are appreciated and will certainly help future guests. We strive to improve our check-in process based on your comments. We're pleased that despite the initial challenges, you enjoyed your stay in the apartment. We look forward to hosting you again.Kind regards,Customer care team
par un voyageur
Publié le 23 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 juin 2024 par Katka, Gestion de l’hôtel
Dear Hubert,thank you for taking the time and rating us.Kind regards,Customer care team
par un voyageur
Publié le 15 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 mai 2024 par Katka, Gestion de l’hôtel
Dear Sandra,thank you for staying with us.Best regards,Customer care team
par un voyageur
Publié le 10 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 mai 2024 par Katka, Gestion de l’hôtel
Dear Natasha,thank you for your review, we appreciate it!Kind regards,Customer care team
par un voyageur
Publié le 2 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 mai 2024 par Katka , Gestion de l’hôtel
Dear guests,thank you for your feedback.Kind regards,Customer care team
par un voyageur
Publié le 30 mars 2024 sur Expedia
Schönes appartement in einer sehr zentralen Lage.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Katka , Gestion de l’hôtel
Dear Selina,thank you for choosing our property for your stay in Prague and thank you for reviewing us, it is highly appreciated. Kind regards,Customer Care team
