Note fondée sur 934 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Duty Manager, Gestion de l’hôtel
Dear Guest,I would like to express my gratitude for choosing to stay at the Hilton Prague Hotel and for taking the time to share your feedback with us. Your review is greatly appreciated. I am delighted to hear that you enjoyed your stay with us and that our services and facilities met your expectations. Your positive comments will be shared with the entire team, as they serve as a great motivator for us to continue providing exceptional service.With kind regards,Jiří, Duty Manager
par un voyageur
Publié le 13 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 juin 2024 par Duty Manager, Gestion de l’hôtel
Dear Patrick,I would like to express my gratitude for choosing to stay at the Hilton Prague Hotel and for taking the time to share your feedback with us. Your review is greatly appreciated. I am delighted to hear that you enjoyed your stay with us and that our services and facilities met your expectations. Your positive comments will be shared with the entire team, as they serve as a great motivator for us to continue providing exceptional service.With kind regards,Jiří Stareček
par un voyageur
Excellent, calme, propre, bien situé
Publié le 3 mai 2024 sur HotelsSuper week-end dans l’hôtel, la chambre était propre, calme et confortable. Nous avons eu un email pour pouvoir avoir une meilleure chambre. Le petit déjeuner était également inclu. Il y a du choix et est de bonne qualité. Le personnel est très accueillant et à l’écoute. Ils prennent le temps pour nous conseiller. Les services proposées par l’hôtel sont très appréciables, notamment les heures d’accès au spa qui sont réservées aux adultes. Un petit bémol pour le wifi, nous n’avions accès qu’au wifi payant. J’ai reçu le mail pour l’accès au wifi gratuit le jour du départ.
L’hôtel est bien situé et facile d’accès, proche de la grande route principale, du métro. Nous avons pu visiter Prague à pied, tout se faisait très facilement. Évidemment l’accès aux transports se fait très facilement, mais nous n’en avons pas eu l’utilité. Ce fut un excellent séjour
Commentaires de Gestion de l’hôtel
3 mai 2024 par Duty Manager, Gestion de l’hôtel
Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,Anastasiya BurliayevaDuty Manager
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par Duty Manager, Gestion de l’hôtel
Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,Anastasiya BurliayevaDuty Manager
par un voyageur
Publié le 27 déc. 2023 sur Hotels
Tout juste correcte pour un hôtel 5etoiles , il n y avait vraiment rien de special , la chambre famille pour 4 est petite , , kids club fermé pratiquement tout le séjour , ouvert que le 26 , pas d’animation particulière propose pour le réveillon de noël .
Commentaires de Gestion de l’hôtel
31 déc. 2023 par Duty Manager, Gestion de l’hôtel
Dear Sid Ahmed,Thank you for staying at the Hilton Prague Hotel and for our review. I was disappointed to learn that you have not been satisfied with your stay.Concerning your comment about the Christmas Eve event, I would like to inform you that the event could be booked in advance to have a guaranteed setting. I regret that we were not aware of your request.Nevertheless, I truly regret you did not report the experienced situations during your stay. Allow me to mention, that a Duty Manager is available in our hotel 24/7 for providing immediate assistance on the spot.With kind regards,Jiří, Duty Manager
par un voyageur
Publié le 27 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
17 janv. 2024 par Duty Manager, Gestion de l’hôtel
Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. I was disappointed to learn, that your impression of the Hilton Prague was marred by the shortcomings you experienced during your stay. Please accept my sincere regrets for the fact, that your stay was not according to your expectations, however, please allow me to mention, that a Duty Manager is available in our hotel 24/7 for providing immediate assistance with any kind of inquiry on the spot, therefore, I truly regret you did not report the shortcomings during your stay, so that proper action from our side could have been taken on the spot to make your stay faultless. I know, that it is surely frustrating when expectations are not met. However, I do hope, that my letter will go some way to alleviate some of the poor impression you have left the Hilton Prague with, and I hope to be able to welcome you back in the future, as we would very much like the opportunity to prove to you, that your experience was an exception rather than the rule and that we can indeed do better. Please contact me directly if you decide to visit the Hilton Prague Hotel again for arranging your stay. Sincerely Yours, Anastasiya Burliayeva, Duty Manager
par un voyageur
Publié le 31 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
7 déc. 2023 par Duty Manager, Gestion de l’hôtel
Dear Marie-Eve,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator.With kind regards,Jiří Duty Manager
par un voyageur
Publié le 3 janv. 2023 sur Expedia
par un voyageur
Business hotel
Publié le 14 nov. 2022 sur HotelsThe Hotel is well located near a tram and metro stop. Big hotel with a lot of conference room and quiet noisy! Even a casino is located in the lower floor.
Service is correct. Room is fine except the light for air conditioning ! Fitness is big but machine are old !
Commentaires de Gestion de l’hôtel
7 déc. 2022 par Katarina, Marketing, Gestion de l’hôtel
Dear Frederic, thank you for sharing your feedback and few pictures as well. We are happy to hear that you have enjoyed the location and service. Thank you for your valuable comments in regards to the light of AC and fitness equipment, these were shared with the respective managers. Kind regards
par un voyageur
Publié le 17 sept. 2022 sur Expedia
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Commentaires de Gestion de l’hôtel
12 oct. 2022 par Katarina, Marketing, Gestion de l’hôtel
Dear Salim Mohamed, thank you for sharing your feedback and high rating with us. We are happy to hear that you have enjoyed your stay to the fullest. Kind regards
