Ratings based on 363 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 6, 2019 on Hotels
Very nice, make sure you reserve a secure parking spot in a garage a block away. Private parking is 15€ a day and well worth it. Apartment walking distance to Prague castle and old town.
Comment from Hotel Management
Dec. 7, 2019 by Kateřina - reception , Hotel Management
Hi,
thank you for your review. We're glad to read that. Hope see you again next time?
Wish you a lovely christmas time,
Kateřina
by A traveller
Posted Dec. 1, 2019 on Expedia
Comment from Hotel Management
Dec. 3, 2019 by Michal, Hotel Management
Thank you for your review
by A traveller
Posted Oct. 3, 2019 on Expedia
It was very nice...location was great and also the public transport. Would stay there again.
Comment from Hotel Management
Oct. 5, 2019 by Reception, Hotel Management
Thank you for your review.
And see you next time,
Kateřina
by A traveller
Posted Sep. 27, 2019 on Expedia
Central & Spacious but Tricky to locate! The hotel is literally across the street from the 'Dancing House'. This is a reference point because they don't have a visible RECEPTION entrance like traditional hotels. The name of the hotel is in gold writing above the wrought iron gate (about 15 feet up thus missed it). You must then use the intercom and be 'buzzed' in during the limited 'office hours'. Once buzzed in the reception area is at the end of the corridor and inside a back room. A little 'unexpected' & cumbersome to navigate if you are accustomed to a standard reception area. We arrived on a Friday during the reception hours and Paulina Y. was very inconvenienced by our arrival. Very rude & curt to us because our arrival had apparently inconvenienced her. We arrived at 11am & check in was at 2pm so we filled out the paperwork & were told to leave our baggage. We were given the key code and pretty much ushered out. We came back after 2pm and same protocol. Our room key was on the desk and she then stated that no amenities were available to us & anything requesting would be charged. We took our keys and went up to the room. POSITIVES - spacious, great A/C, couldn't hear neighbors, approx 20 min walking distance from historical sites, eateries near by, weekend staff Paulina S. redeemed our impression of this place!!! Wow..day&night!. We were given soap, water, towels & toilet paper. She gave us a map & also a complied 'list' of what's near by tip sheet.
Comment from Hotel Management
Sep. 30, 2019 by Michal, Hotel Management
Hello, we are really sorry for the experience in Reception, that you mentioning. As you can see in many reviews, this doesn´t happen often and we are always trying to accommodate our guest in best way. We will deal with this situation in order not to happen anymore
by A traveller
Posted Sep. 6, 2019 on Expedia
Location was excellent! Within walking distance to the river and downtown and historic sites. The rooms in the apartment were very large and roomy.
Comment from Hotel Management
Sep. 8, 2019 by Polina , Hotel Management
Dear Guest, ¨
Thank you so much for your review. We are glad that you enjoyed the room and location of our Apartments. Thank you one more time for choosing the Palace Suits and Apartments and hope to get a chance to host you in the future. Best regards, Polina
by A traveller
Posted Aug. 7, 2019 on Expedia
Comment from Hotel Management
Aug. 8, 2019 by Paulina, Hotel Management
Thank you for your feedback. We appreciate it.
by A traveller
Posted Jul. 25, 2019 on Expedia
These people are crooks. I made a reservation and within one minute saw that i entered the wrong date (in the same week). I called expedia and they told me that they had no cancellation policy. I was just trying to correct a typo within minutes of doing it. I LOST $372 because they would not fix the reservation date. Expedia and Palace Suites - SHAME ON YOU!
Comment from Hotel Management
Jul. 26, 2019 by MIchal, Hotel Management
Hello, thank you for your feedback. The situation is really horrible. When someone want to cancel non-refundable reservation, we usually charge something or let people change the dates. Please write on our email to sort this. thank you. Michal
by A traveller
Posted Jul. 22, 2019 on Hotels
Comment from Hotel Management
Jul. 25, 2019 by Pauline, Hotel Management
Thank you for a feedback. We appreciate it. BR, Pauline
by A traveller
Posted Jul. 13, 2019 on Expedia
Comment from Hotel Management
Jul. 15, 2019 by Pauline , Hotel Management
Thank you for your feedback. We appreciate this.
by A traveller from Herefordshire
Posted Jul. 10, 2019 on Expedia
The property was centrally located about 2 minutes walk from the river, 15 mins from Wenceslas Square, and 20 mins from Charles Bridge. It consisted of a kitchen, lobby, bathroom, twin room, large living/dining room. The one bedroom + double-sofa in the living room was spacious enough for 2 adults and 2 teens, and immaculately clean. Excellent AC and WIFI too. The well-equipped kitchen included a microwave, kettle, toaster, large fridge and reasonable size freezer. Just remember to ask the office for dishwasher soap and washing machine pods if they are not already supplied in the kitchen. Would highly recommend this as a great place to stay in Prague.
Comment from Hotel Management
Jul. 11, 2019 by Michal, Hotel Management
Hello Jill,
thank you very much for your review. We are glad that you enjoyed your stay in our residence and will be always happy to see you again. Take care
