Note fondée sur 43 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Parfait
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Veronika, Gestion de l’hôtel
Dear Guest,Thank you for your fantastic rating! We’re delighted to know that your experience with us was worthy of a 10 out of 10. Your satisfaction is our top priority, and it’s wonderful to see we met your expectations.We look forward to hosting you again soon!Kind regards,AdrezCustomer care team
par un voyageur
Publié le 5 mai 2024 sur Hotels
Très bel appartement avec vue magnifique sur la ville et le château au loin.
Propre et bien situé je recommande cette location.
Manque juste un grille pain pour qu’il soit parfait:)
Commentaires de Gestion de l’hôtel
21 mai 2024 par Katka, Gestion de l’hôtel
Dear Nathalie,Thank you for your wonderful feedback and recommendation! We're glad you enjoyed the apartment, the views, and the location. We appreciate your suggestion about the toaster.Best regards,Customer care team
par un voyageur
Publié le 28 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2023 par Klara, Gestion de l’hôtel
Dear Letitia,many thanks for rating us and providing feedback on your stay.With kind regards,Customer Care team
par un voyageur
Publié le 24 sept. 2024 sur Expedia
10/10 recommendation the stay here is in the perfect location, and is a great home base for a trip to Prague for a week or more. Close to everything, 5-10 min walk to so many famous sights, pubs, and restaurants. Shell out the extra bucks for the terrace, overlooking the square with a view of Prague castle is really something special.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Veronika, Gestion de l’hôtel
Dear Guest,Thank you for your perfect 10/10 recommendation! We’re thrilled to hear that you found our location ideal for your trip to Prague and that it served as a great home base for exploring the city. It's wonderful to know that you enjoyed being just a short walk from famous sights, pubs, and restaurants.We're especially glad that you appreciated the terrace and its stunning view of Prague Castle—it's truly a special experience! We hope to welcome you back for another memorable stay in the future.Kind regards,AdrezCustomer Care Department
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Overall amazing place to stay. The location, check in, and safety are fantastic. There is small kitchen and things you need for dining and cooking. Big bed with a Big TV with english channels and even netflix ready. Spacious toilet and bath with a tub. Communication through the expedia app took 24hours though. Cleanliness of the actual apartment is amazing, communal area however smell awful from a vomit which was cleaned anyway almost immediately but the residual smell in the hallway we can still smell in the last 3 days. If coming back, we will still book this place. It is a value for money.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Veronika, Gestion de l’hôtel
Dear Guest,Thank you for your detailed feedback! We’re delighted to hear that you found the location, check-in process, and safety fantastic, and that the apartment met your needs with its amenities. We’re also glad you enjoyed the spaciousness and cleanliness of your unit.We sincerely apologize for the odor issue in the communal area and appreciate your understanding as we addressed it. We’re thrilled to know you would still choose to stay with us again, and we look forward to welcoming you back!.Kind regards,AdrezCustomer care team
par un voyageur
Highly recomend
Publié le 17 sept. 2024 sur HotelsReally nice apartment, very clean, nice kitchen, comfortable beds and great location. Short walk to all the interesting places. We will deffinetly stay there next time !
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Veronika, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful review. We’re thrilled to hear that you found the apartment clean and comfortable, and that the kitchen met your needs. We look forward to welcoming you back on your next visit!Kind regards,AdrezCustomer care team
par un voyageur de San Jose
Publié le 15 sept. 2024 sur Expedia
I paid and was confirmed with the reservation, but I didn't notice an email asking me to do pre-registration 24 hours before I check in though I still did it 5 hours ago before I check in.
When I arrived, I cannot contact the administration in any possible way, no phone call is answered, no message is replied. I stood in the cold street with luggage at 9pm trying to find another hotel.
Fortunately, Expedia customer service help me to find one.
If this rental service has such strict rule, they should inform the customer in advance, and they should inform the user the rental service is rejected, not just receive the payment and then do nothing.
Worse experience of my Expedia reservations, and so far, no apology has been received!
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Veronika, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience, and I’m truly sorry to hear about the difficulties you faced during your check-in. It is a standard process in our company.Please accept our apologies for the inconvenience caused, and we appreciate your understanding. Kind regards,AdrezCustomer care team
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Great location to explore Old Town Prague. My phone security was blocking my messages and some emails preventing me from getting check in instructions. Thank you Veronika for all your assistance in getting us in and arranging transportation. I could not get any assistance through Hotels.com. Their automated system just kept dumping me to a dead page and was totally useless.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Veronika, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We’re glad to hear that you enjoyed the great location for exploring Old Town Prague. I am glad I was able to assist you your check-in and transportation arrangements. :-)We hope to welcome you back for a smoother stay in the future!Kind regards,AdrezCustomer care team
par un voyageur
Publié le 8 sept. 2024 sur Hotels
The location was perfect - walkable to shops, restaurants, cafes, and monuments. The apartment was clean and spacious.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Veronika, Gestion de l’hôtel
Dear Guest,Thank you for your lovely feedback. We’re thrilled to hear that you found the location perfect and enjoyed the walkability to shops, restaurants, cafes, and monuments. It’s also great to know that you appreciated the cleanliness and spaciousness of the apartment.We hope to welcome you back for another enjoyable stay!Kind regards,AdrezCustomer care team
par un voyageur
Publié le 8 sept. 2024 sur Expedia
AC worked well, very spacious property and was well secure. Good walking distance to everything. Would recommend
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Veronika, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful review! We’re glad to hear that the air conditioning worked well and that you found the property spacious and secure. It’s great to know you enjoyed the convenient walking distance to all the attractions.We truly appreciate your recommendation and hope to welcome you back soon!Kind regards,AdrezCustomer care team
