Ratings based on 75 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 28, 2024 on Hotels
Comment from Hotel Management
Apr. 2, 2024 by Katka , Hotel Management
Dear Alexandre,thank you for rating us, we appreciate your positive feedback! Kind regards,Customer Care team
by A traveller
Posted Mar. 7, 2024 on Hotels
Comment from Hotel Management
Mar. 24, 2024 by Katka, Hotel Management
Dear Ian,thank you very much for rating us. We truly appreciate it.Warm regards,Customer Care team
by A traveller
Posted Feb. 28, 2024 on Expedia
I would stay again. Very fun trip.
Comment from Hotel Management
Mar. 24, 2024 by Katka, Hotel Management
Dear John,thank you so much for your nice words. It would be our pleasure to host you again in the future.Kind regards,Customer Care team
by A traveller
Posted Feb. 20, 2024 on Expedia
The apartments are quite big and comfortable. It is about half an hour on foot to Saint Stephen's Cathedral.
Comment from Hotel Management
Mar. 24, 2024 by Katka, Hotel Management
Dear Tiejun,thank you for your review, we really appreciate your feedback.Kind regards,Customer Care team
by A traveller
Posted Feb. 19, 2024 on Hotels
Comment from Hotel Management
Mar. 24, 2024 by Katka, Hotel Management
Dear Madison,thank you for choosing us for your stay in Prague.Warm regards,Customer Care team
by A traveller
Posted Jan. 8, 2024 on Expedia
The property was very comfortable and roomy with 2 bedrooms that are quite separate from each other , allowing for privacy for guests . I really like the design . Kitchen is lovely.
I recommend adding some carpeting in the hallway to dampen the noise. And check out in the web says 11 am while email from the company states 10 am check out . When I sent a request for 11 am check out , there was no response back. But I would stay here again and would definitely recommend the place to others . It is a very nice place and my family was very comfortable
Comment from Hotel Management
Jan. 27, 2024 by Customer Care Department , Hotel Management
Dear Jutine,Thank you for your detailed feedback. We're delighted to hear that you found our property comfortable, roomy, and well-designed. Your suggestions about adding carpeting in the hallway for noise reduction are duly noted, and we appreciate your input.We apologize for any confusion regarding the check-out time discrepancy and the lack of response to your request for a later check-out. We'll address these issues to improve our communication and services. We're pleased that overall, your family was comfortable, and we look forward to welcoming you back in the future.Best regards,
by A traveller
Posted Jan. 2, 2024 on Expedia
The property was covered in black hair and had stains on the linen (brown and yellow). When telling the property manager they sent the cleaners who were very rude and blamed us for it (none of us have black hair). However the place was in a great location and well appointed. There is a lot of stairs so if you can’t use stairs I wouldn’t recommend.
Comment from Hotel Management
Jan. 27, 2024 by Customer Care Department , Hotel Management
Dear Glenn,We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the cleanliness issues you encountered, and we apologize for the unprofessional behavior of the cleaners. We take such matters seriously and will address them to ensure they don't happen again.Please know that your concerns have been noted, and we'll take the necessary steps to improve our services. If you consider staying with us again, we assure you a more pleasant experience.Best regards,
by A traveller
Posted Dec. 27, 2023 on Expedia
The property was clean & updated & modern, spacious. Right in Wenceslas Square, where you can walk everywhere. Everything was wonderful. Highly recommend!
Comment from Hotel Management
Jan. 7, 2024 by Customer Care Team, Adrez Living, Hotel Management
Dear Shaun, Thank you so much for taking the time to write such a fantastic review. We are thrilled to hear that you enjoyed your stay at our property. We appreciate your recommendation. We hope to welcome you back in the future for another wonderful stay.With best regards, Customer Care Team, Adrez Living
by A traveller
Great apartment
Posted Dec. 25, 2023 on HotelsBeautiful apartment. Brand new. The location is great. The only issue was the parking. The hotel doesn’t have available parking spot. We had to park in a near by garage, which it was expense compared to a hotel rates. If you want to book a hotel for a family group do not hesitate to book this one.
Comment from Hotel Management
Jan. 7, 2024 by Customer Care Team, Adrez Living, Hotel Management
Dear Valued guest, Thank you for your review. We're delighted to hear that you enjoyed our apartment and found the location to be great. We apologize for any inconvenience you experienced with regards to parking. Despite this issue, we're glad to hear that you had a positive experience overall, and we truly value your recommendation.With best regards, Customer Care Team, Adrez Living
by A traveller
Posted Dec. 19, 2023
Comment from Hotel Management
Jan. 27, 2024 by Customer Care Department , Hotel Management
Dear Andrew,thank you for your feedback.Just wondering to know what was wrong? we will take it into our consideration for future improvements, as we always strive to enhance the guest experience.Best regards,
