Note fondée sur 95 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Au top
Publié le 11 mai 2023 sur HotelsEmplacement parfait
Appartement très bien et literie confortable
Douche bien large et gel douche de bonne qualité avec une bonne senteur
Balcon sur cours intérieure
Le plus les capsules de café et sachets de thé
Le système d’ouverture du logement par l’application c’est le top : pas risque de perdre des clés
Je recommande
par un voyageur
Séjour parfait
Publié le 4 janv. 2023 sur HotelsSéjour parfait, emplacement de l’appartement idéal (commerces et lieux de sorties à 2 minutes à pied)
Appartement propre, très bien équipé.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Estubimos como en casa , muy bien comunicados a todos los sitios de interes ,
En cuanto a comunicacion tubimos que llamar por telefono porque ni nos havian enviado la clave de asceso( no hablavan español )
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Veronika, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience. We’re glad to hear that you felt at home and enjoyed the good access to places of interest. We apologize for the issue with the access code, we will take your comments into account.Kind regards,AdrezCustomer care team
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Veronika, Gestion de l’hôtel
Dear Guest,Thank you for your fantastic rating! We’re delighted to know that your experience with us was worthy of a 10 out of 10. Your satisfaction is our top priority, and it’s wonderful to see we met your expectations.We look forward to hosting you again soon!Kind regards,AdrezCustomer care team
par un voyageur de Spartanburg
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Veronika, Gestion de l’hôtel
Dear Guest,Thank you for your fantastic rating. We’re delighted to know that your experience with us was worthy of a 10 out of 10. We look forward to hosting you again soon!Kind regards,AdrezCustomer care team
par un voyageur
Publié le 14 août 2024 sur Expedia
I filled out all the forms this company asked but on the day of Check in I did not receive an entry code for check in. I had to call a local number 10 times before somebody picked up and told me that I need to provide a passport even though I provided my drivers license that was on their list acceptable ID’s. The only thing they didn’t ask for was a blood sample but there’s always next year. When arrived at the property and after taking the elevator to the highest floor, we had to take another set of stairs to an attic apartments with skylights only and absolutely nothing to see accept to stare into the sun. When we arrived the apartment was 40C with everything turned off. The unit had five individual air-conditioning units which are operated with individual remote controls. Three out of the five units did not work. We spend two hours trying to figure out this “air conditioning” until we give up. Therefore we fell asleep at 1am in a toasty 30C
So if you are looking for a place hot like hell, thinking of starting your apprenticeship in cooling and heating or want stare into a sun through eight skylights because there is nothing else to see then this place is for you.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Veronika, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We sincerely apologize for the challenges you faced during your check-in process. We stopped accepting the DL a few months ago, so it might be the case that you uploaded your DL, and in the meantime, we changed our policy. In this case, we always communicate this to our guests over email.We’re sorry to hear about the conditions in the attic apartment, particularly the heat and air conditioning problems. Your comments are invaluable, and we appreciate your understanding as we work to improve our services. We hope to have the opportunity to provide you with a better experience in the future.Kind regards,AdrezCustomer care team
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Veronika, Gestion de l’hôtel
Dear Guest,Your satisfaction is our top priority, and it’s wonderful to see we met your expectations.We look forward to hosting you again soon!Kind regards,AdrezCustomer care team
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Katka, Gestion de l’hôtel
Dear guest,thank you for your positive review.Kind regards,Customer care team
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Apartment was very clean and safe, above a restaurant, so was slightly noisy at night until 11pm. Really well situated just of Wenceslas Square and a short walk up to the old town. Only had hand towels and no bedding for the sofa bed, messaged twice but just went to nearby Primark and bought a couple of big towels so wasn't a big deal.
Commentaires de Gestion de l’hôtel
9 août 2024 par Katka, Gestion de l’hôtel
Dear guest, Thank you for your feedback. We’re glad to hear you enjoyed the cleanliness, safety, and location of the apartment. However, we sincerely apologize for the lack of communication regarding the hand towels and sofa bed bedding. We're truly sorry for any inconvenience this caused.We appreciate your understanding and hope to provide a better experience next time.Kind regards,Customer care team
par un voyageur
Publié le 22 juin 2024 sur Hotels
Safe and comfortable only it’s little warm but there is a electric fan provided, likes the place
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Katka, Gestion de l’hôtel
Dear guests, Thank you for your feedback! We're glad you found the place safe and comfortable. We apologize for the warmth but are pleased the provided electric fan helped. We look forward to welcoming you back soon.Best regards,Customer care team
