Note fondée sur 737 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de evian France
t accueil agréable.
Publié le 11 août 2018 sur ExpediaBon accueil à la réception. Petit dej décevant car nourriture trop cuite.
Commentaires de Gestion de l’hôtel
12 août 2018 par Amanda-GM, Gestion de l’hôtel
Thank you for you review. We always appreciate hearing from our guests.
par un voyageur de COVINGTON
Publié le 24 oct. 2024
This is the worst INN I have stayed in.
Dirty would be an understatement. The breakfast was a joke.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
You get what you pay for.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Mazzan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Prattville and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Bishop, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PRATTVILLE and I appreciate your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Prattville and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRedRoof ManagementRediResponse Specialist
par un voyageur
Decent for the price.
Publié le 23 sept. 2024 sur HotelsIt was a decent hotel for a rally my co-workers and I attend. At first, the receptionist couldn’t find my booking but they did. Their breakfast consisted of you making your own waffle, bread for the small toaster. I was surprise they didn’t have more than apple juice.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Chloe. The staff and I at the RED ROOF INN PRATTVILLE appreciate your 6/10 score. I am happy to hear that you found our hotel to be convenient. However, you indicated that the issue regarding your booking and our breakfast options dampened your experience. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused.Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Jessica,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Prattville and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Nice all around
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear David, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Prattville. I was happy to read that the nice surrounding was to your liking, resulting in a 4/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 sept. 2024 sur Expedia
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Room Was damp and musty. Even towels felt damp
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Amanda,Thank you for taking the time to tell us about your experience at the RED ROOF INN PRATTVILLE. I am sorry to see that your impression of our property was poor due to you finding the room to be damp and with an odor. This is regrettable to hear, and we thank you for making us aware. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns. The staff and I at Red Roof hope you will choose to stay with us again, so that we may provide a better experience in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
