Note fondée sur 721 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de evian France
t accueil agréable.
Publié le 11 août 2018 sur ExpediaBon accueil à la réception. Petit dej décevant car nourriture trop cuite.
Commentaires de Gestion de l’hôtel
12 août 2018 par Amanda-GM, Gestion de l’hôtel
Thank you for you review. We always appreciate hearing from our guests.
par un voyageur de COVINGTON
Publié le 24 oct. 2024
This is the worst INN I have stayed in.
Dirty would be an understatement. The breakfast was a joke.
par un voyageur
Publié le 17 août 2024 sur Expedia
Floor are sticky and dirty, neighborhood doesn’t seem safe, staff started “cleaning” our room before we even officially checked out. If you can, pay more and go somewhere better. Not a ‘family friendly’ “hotel”.
Commentaires de Gestion de l’hôtel
18 août 2024 par Sam Patel, Gestion de l’hôtel
Thank you for choosing Red Roof Inn Prattville. We do not have a neighborhood surrounded by our hotel as we are right next to the interstate and as far as our room cleaning policy our housekeepers do not enter any room before checkout time or without guest permission.
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Judy,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAVANNAH - SOUTHSIDE/MIDTOWN and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Carol, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PRATTVILLE and I received your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 5 août 2024 sur Expedia
Cheap, lots of food options, 15 minutes to Montgomery
Commentaires de Gestion de l’hôtel
7 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Daniel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN PRATTVILLE. At Red Roof, we are happy to know that you were pleased with the rates, the lots of food options and the proximity to Montgomery. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 4 août 2024 sur Hotels
This hotel is poorly ran and absolutely disgusting. One of our rooms literally had people staying in it already and was completely trashed. Our non smoking rooms smelled like smoke.
Commentaires de Gestion de l’hôtel
6 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Bailey,Thank you for telling us about your recent visit at RED ROOF INN PRATTVILLE. I was disappointed read that the unpleasant odor and the uncleanliness concerns hindered your stay. Please know that our team at Red Roof makes an effort to thoroughly clean and inspect all of our rooms, so the feedback provided is greatly appreciated, as it will help in the betterment of our hotel.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 2 août 2024 sur Expedia
The check in was seamless and the reception was professional and courteous.
Commentaires de Gestion de l’hôtel
3 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello Grantt,Thank you for telling us about your recent visit at RED ROOF INN PRATTVILLE. I was happy to read that our professional and courteous staff met your needs. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Bobby,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PRATTVILLE and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Mattress had a hole in the middle, couldn't sleep all night, orange juice machine was broken,no milk for breakfast,no forks
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Richard,Thank you for taking the time to tell us about your stay at the RED ROOF INN PRATTVILLE. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the hole in the mattress, the broken orange juice machine and the lack of milk for breakfast is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
