Ratings based on 950 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 11, 2024 on Expedia
Comment from Hotel Management
Sep. 13, 2024 by M, Hotel Management
Dear Abiola,Thank you so much for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to know that you enjoyed your stay and that our team was able to meet your expectations. We hope to welcome you back in the future for another outstanding experience.Sincerely,Management Team
by A traveller
Posted Aug. 25, 2024 on Hotels
Where do I start oh yes the ac unit made noises when shutting off all night making it hard to sleep. Also those staying at the hotel were noisy. The towels were stained,the room stayed damp and there was a musty smell in the room. The breakfast stunk and we checked out a day earlier but the young man at the desk said he would have to ask the manager if I could be credited back for the one day and stated he would call me by 11:30 24 August and I still have not received a phone call.
I DO NOT RECOMMEND THIS HOTEL TO ANYONE!!!!!
Comment from Hotel Management
Aug. 30, 2024 by M, Hotel Management
Dear James,We are disappointed that we could not make you feel welcome during your stay with us. Learning that our facilities and services could not match your expectations is disheartening. We hope you accept our profound apologies for our shortcomings. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We value guest feedback and understand there is always room for improvement. We wish to see you soon for a better stay.Sincerely,Management Team
by A traveller
Posted Aug. 20, 2024 on Expedia
Bathroom needed extra attention.
A/C unit whistles when cycling off.
Comment from Hotel Management
Aug. 24, 2024 by M, Hotel Management
Dear John,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. We also appreciate knowing the areas where we can improve. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best regards,Management Team
by A traveller
Not worth the cost.
Posted Aug. 18, 2024 on HotelsIt's an old motel that has had a veneer applied, but not very well. It's about what you can expect from an independently owned motel refurb.
Comment from Hotel Management
Aug. 24, 2024 by M, Hotel Management
Dear Guest,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. We also appreciate knowing the areas where we can improve. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best regards,Management Team
by A traveller
Posted Aug. 3, 2024 on Expedia
Comment from Hotel Management
Aug. 9, 2024 by M, Hotel Management
Dear Ryan,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
by A traveller
Posted Jul. 28, 2024 on Expedia
The towels , fixtures, toilet were damaged, stained, or outdated.
Comment from Hotel Management
Aug. 2, 2024 by M, Hotel Management
Dear Shir,We are disappointed that our rooms, furniture, or facilities did not work well for you. In our quest for excellence in hospitality standards, we constantly upgrade our property and enhance our hotel amenities. We will see that all the necessary changes are implemented at the earliest. Thank you for your business and we look forward to seeing you soon for a better stay.Sincerely,Management Team
by A traveller
Posted Jul. 27, 2024 on Expedia
There were roaches coming out from under the bed and we were only there for 5 minutes. The sheets were dirty and the chair had nasty stuff all over it. Very dirty!
Comment from Hotel Management
Aug. 2, 2024 by M, Hotel Management
Dear Tina,We apologize for the inconvenience you experienced due to the cleanliness issues. However, we take great pride in maintaining the quality and comfort of our accommodations and we never encountered any such complaints from our previous guests related to roaches. Still keeping your review in mind, we will reinspect this. We wish to see you soon for a better stay.Sincerely,Management Team
by A traveller
True review - Filthy and Unsafe
Posted Jul. 27, 2024 on HotelsCheck-in was horrible which was via a bullet proof window apparatus. I was asked several times if I had a reservation which I did via Hotels.com and I could see my paperwork was on the desk. Finally, the front desk clerk saw it and was adamant I was staying for 3 nights. I told him it was for 3 adults not 3 nights. I asked for a bottom floor room because of my physically disabled mother but all they had was a second story room which you have to access by outdoor steps.In addition had to park on the side of the road because of no parking spots. The stairs were slippery with water. Upon entering the room an unpleasant smell hit your nose. The wall had chips in it, the lamp shade was disfigured. The phone was dirty, the tv remote control did not have a back to it. The tv channels were not named. The bed popped when you got on it or moved around - some type of metal platform. The bathroom had hair everywhere. The toilet seat had black stains on it. The sheets had stains on them. We slept with our clothes on and slept for 5 hours (while worrying my car may be broken in to or stolen) and left immediately. Do not stay here! Seriously, you will regret it. (I have photos but app isn't able to upload)
Comment from Hotel Management
Aug. 2, 2024 by M, Hotel Management
Dear Guest,We are truly sorry to hear that your experience did not meet your expectations and that you were dissatisfied with our services and facilities. Please accept our sincerest apologies for any inconvenience you encountered. Your feedback is invaluable, and we are currently reviewing the specific concerns you raised to ensure that we make the necessary improvements. We hope to making things right and providing you with a more enjoyable stay in the future.Sincerely,Management Team
by A traveller
Posted Jul. 27, 2024 on Expedia
Comment from Hotel Management
Aug. 24, 2024 by M, Hotel Management
Dear Jon,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
by A traveller
Posted Jul. 24, 2024 on Hotels
Comment from Hotel Management
Jul. 26, 2024 by M, Hotel Management
Dear Patricia,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team
