Note fondée sur 1 163 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
correct
Publié le 28 oct. 2023 sur Hotelshotel calme , chambre confortable , mais un service pas à la hauteur et surtout absence de restaurant ....
Commentaires de Gestion de l’hôtel
4 nov. 2023 par Front Office Manager, Gestion de l’hôtel
Hello Michel,Thank you for choosing to stay with us. I am delighted to hear that you enjoyed your stay so much. We are starting a much-needed floor by floor renovation at the end of this year. Please come back and let us know what you think.
par un voyageur de SCOTTSDALE
Publié le 7 oct. 2024
Hot tub was out of order, and pool was green. Only 3 towels in the room, good thing no one had to wash their hair. At least coffee shop was good and the band at the bar was great. The margarita at the bar was horrible though, overpriced sugar water.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par DaLiece, Gestion de l’hôtel
I am so sorry to hear your stay wasn't enjoyable. We strive for better than this, Unfortunately the part we need for the hot tub is on back order. I have forwarded your concerns to the appropriate managers. We would like you to come back and give us another try.
par un voyageur de SCOTTSDALE
Publié le 7 oct. 2024
The hot tub was out of order (the whole reason I picked the resort was for the hot tub). The pool was green. Only 3 towels in the room (there was three of us, glad no one had to wash their hair). The white duvet covers were stained black. On the good side- the band they hired to play in the bar area was amazing. The coffee shop was great and the staff was very friendly.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Front Office Manager, Gestion de l’hôtel
Hello Mira,Thank you for choosing to stay with us. I apologize for any challenges you may have faced during your stay. We are starting a much-needed floor-by-floor renovation in the coming weeks. Please come back, give us another try, and let us know what you think.
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par DaLiece, Gestion de l’hôtel
Thank you for taking the time to let us know how your stay was. we look forward to seeing you again.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
God food and good service!
Commentaires de Gestion de l’hôtel
21 sept. 2024 par DaLiece, Gestion de l’hôtel
Thank you for taking the time to let us know how your stay was. we look forward to seeing you again.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Front Office Manager, Gestion de l’hôtel
Hello Lea,Thank you for taking the time to let us know how your stay was. We are happy to hear you had a great visit. We look forward to your next visit with us.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Beds are older and carpet is very old in rooms. Nice location and site on top of the hill.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Front Office Manager, Gestion de l’hôtel
Hello Nick,Thank you for choosing to stay with us. I apologize for any challenges you may have faced during your stay. We are starting a much-needed floor-by-floor renovation in the coming weeks. Please come back, give us another try, and let us know what you think.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par DaLiece, Gestion de l’hôtel
Thank you for taking the time to let us know about your stay. We are currently doing a complete renovation of all the rooms, We would love to have you come back and give us another try.
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Casino is fun, but a bit odd in its size and layout. Nice to have it so close to the room elevators. Very clean hotel, could use some updating.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par DaLiece, Gestion de l’hôtel
thank you for taking the time to let us know how your stay was.
par un voyageur
Publié le 6 sept. 2024 sur Hotels
The property is quite outdated but the rooms are clean and spacious and the wiew from ny room was grand. I also enjoyned the bar and the outdoor patio.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par DaLiece, Gestion de l’hôtel
Thank you for taking the time to let us know how your stay was. We are starting a complete room renovation next week. We would love to have you come back and check it out.
