Note fondée sur 696 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A éviter si c'est pour profiter de la piscine.
Publié le 1 août 2023 sur HotelsChoisi pour la piscine et le jacuzzi, en fait c'était juste des jets dans un côté de la piscine donc même température à savoir très froide ! Sauna tout juste chaud. La vue sur la mer de la chambre à partir d'une petite fenêtre entre deux murs et non d'un " bow window" plus panoramique était le minimum...au moins le petit déjeuner , avec prise de commande donc varié, était très bon.
Commentaires de Gestion de l’hôtel
15 août 2023 par The Beaches Hotel, Gestion de l’hôtel
Thank you for your review of the stay, I will forward the feedback of the pool and the window from your room onto our management team. We are delighted you enjoyed the breakfast. We wish you many happy and safe travels in the future.
par Philip
Publié le 12 déc. 2017 sur Hotels
Commentaires de Gestion de l’hôtel
5 janv. 2018 par Manager, Gestion de l’hôtel
Thank you for taking the time to rate The Beaches Hotel.
Kind regards
par Denis de Paris
Mauvais rapport qualité prix
Publié le 3 août 2015 sur HotelsHotel qui ne fournit pas les prétentions annoncées
Trop cher pour la qualité des chambres
par un voyageur
Publié le 26 août 2024 sur Hotels
Faultless
Commentaires de Gestion de l’hôtel
31 août 2024 par The Beaches Hotel, Gestion de l’hôtel
Thank you so much for your great review, we are delighted you enjoyed the stay and hope we can welcome you again in the future.
par un voyageur
Publié le 25 août 2024 sur Expedia
Loved everything about the hotel .Definatly will be returning .Staff,meals,facilaties all excellent
Commentaires de Gestion de l’hôtel
31 août 2024 par The Beaches Hotel, Gestion de l’hôtel
Thank you for your great review and the lovely comments on our food, the team and facilities. We hope we can welcome you again in the future
par un voyageur
avg hotel. boring location
Publié le 23 août 2024 sur HotelsOk stay overall. Average property - on par with what i would expect from a 3 star hotel. Certainly not worth 160£ a night though. Good if you can get a beach facing room. Checkin and checkout process was quick. Pool while was refurbished was quite dirty. I could see sand on the pool floor bottom. Guests came in and went out as they pleased with their shoes on. Hotel location to explore wales is again average. Need to assume an hours travel to reach anywhere decent.
Commentaires de Gestion de l’hôtel
31 août 2024 par The Beaches Hotel, Gestion de l’hôtel
Thank you for your great review and the insights into your recent stay at our hotel are highly appreciated. It's encouraging to know that the check-in and check-out process met your expectations, and your seaview room for a family of 4 enhanced your experience.We're sorry to hear that our location didn't meet your expectations for exploring Wales. Our goal is to provide a convenient hub for travel and we'll consider your feedback as we continue to improve our services.Regarding the cleanliness of the pool, your comments are taken seriously as we strive to maintain a pristine environment for our guests. Thank you once again for your valuable feedback. We hope to have another opportunity to serve you better in the future.
par un voyageur
Publié le 21 août 2024 sur Expedia
Staff were so helpful hotel was good location good
Commentaires de Gestion de l’hôtel
31 août 2024 par The Beaches Hotel, Gestion de l’hôtel
Thank you for your great review and the lovely comments on the hotel and our team. We hope to welcome you again in the future.
par un voyageur
Publié le 19 août 2024 sur Expedia
Room was lovely, with a sea view . Lift to all rooms . Would stay again
Commentaires de Gestion de l’hôtel
24 août 2024 par The Beaches Hotel , Gestion de l’hôtel
Thank you for your top 5/5 score and lovely comment on the views, we are delighted you enjoyed it. We look forward to welcoming you in the future.
par un voyageur
The Beaches Hotel Prestayn
Publié le 13 août 2024 sur HotelsIt really was A game if 2 halves . My initial experience was fantastic from the lovely room to the fab pool and the food in the restaurant and not least the lovely location. I was a little apprehensive because of some of the negative views but I stay in hotels all the time with work and I’ve no idea what the moaners are on abt …HOWEVER … 2 staff incidents really dropped my high opinion of the hotel hugely. Day before we left me , my son and one other family were playing with inflatables in the pool . There were NO signs to say inflatables couldn’t used . All of a sudden a member of staff (older, glasses, blond woman) marched into the pool area and barked at the top of her voice “no inflatables are allowed in the pool , you’ll have to remove them all now as another family are coming in to use the pool”!! That other family consisted of a mum and her daughter so that was a total of 3 families in the pool. I felt so sorry for the kids who were crestfallen , doing no harm to anyone and it really left a bitter taste in my mouth. As did the gastapo type ‘investigation’ regarding whether a ‘special’I was querying on my bill actually was on on the menu the night before . The receptionist rang god knows how many people as to whether it was £12 or £9 !! A difference of £3! I train customer service skills in retail for a living and there’s a cut off point you keep a customer waiting and a ‘well how much are we querying here ‘? It was even passed to a manager, felt like a criminal :(
Commentaires de Gestion de l’hôtel
31 août 2024 par The Beaches Hotel, Gestion de l’hôtel
It's uplifting to hear that you enjoyed your stay at our hotel especially our rooms, pool, the restaurant's food, and our location. Your positive comments are truly appreciated.We're sorry to hear about your experiences with our staff. We aim to create a relaxing, enjoyable environment for all our guests and it’s clear that we fell short in your case. We want everyone to have an enjoyable stay and we apologise that we didn’t meet your expectations this time. Your insights regarding the pool incident and the issue you experienced at the reception have been noted, although when enquiring with our team about this, the team member noted that you were asked not to use the large inflatables you had with you before entering the pool as there were other guests also enjoying the pool at the same time. We're sorry that these experiences affected your stay negatively. We value your feedback and your experience and we aim to improve our services to ensure that all our guests have a comfortable and enjoyable stay.
par un voyageur
Publié le 13 août 2024 sur Expedia
Location is wonderful.
Commentaires de Gestion de l’hôtel
24 août 2024 par The Beaches Hotel , Gestion de l’hôtel
Thank you for your top 5/5 score and lovely comment on the views, we are delighted you enjoyed it. We hope you will visit again in the future.
