Ratings based on 948 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 9, 2024 on Expedia
Excellent value hotel with parking included. Room was a bit tired and safe didn't work, but had a good night's sleep and bed comfy. Staff were superb too. I'd choose to stay here again when in Preston.
Comment from Hotel Management
Oct. 11, 2024 by Scott - Reception Manager , Hotel Management
Hello Jonathan,Many thanks for the 5/5 scores, we are thrilled. My apologies your safe wasn't working in your room, i have since passed this over to our maintenance to take a look at. Thank you again for your review. We look forward to welcoming you back to the Hotel on your next visit to Preston. Kind regards, Scott & The Team
by A traveller
Posted Oct. 5, 2024 on Hotels
Great location and very friendly staff and I will stay there again
Comment from Hotel Management
Oct. 11, 2024 by Scott - Reception Manager , Hotel Management
Hello Gillian, Many thanks for the 10/10 scores, we are thrilled. We look forward to welcoming you back to the Hotel on your next visit to Preston. Kind regards, Scott & The Team
by A traveller
Posted Sep. 23, 2024 on Hotels
Comment from Hotel Management
Sep. 24, 2024 by Pauline, Hotel Management
Hello Mark,Thank you for your review and the 10 out of 10 score. We are thrilled! I am pleased you had an excellent stay with us and everything was to your satisfaction. Thank you again for your review and high scores. We look forward to welcoming you back for another great stay in Preston.Regards, Pauline & the Team
by A traveller
Posted Sep. 22, 2024 on Hotels
Comment from Hotel Management
Sep. 24, 2024 by Pauline, Hotel Management
Hello Shona,Thank you for your review. We look forward to welcoming you back on you back on your next stay in Preston.Regards, Pauline & the Team
by A traveller
Posted Sep. 20, 2024 on Expedia
Great welcome and the VIP benefit of free breakfast was really handy. Perfect location for UCLAN and really simple parking. Pretty noisy room.
Comment from Hotel Management
Sep. 21, 2024 by Pauline , Hotel Management
Hello Simon,Thank you for review and 5 out of 5 rating. We are overjoyed! I am pleased you had a lovely stay with us and our staff looked after you well. Some road noise is inevitable due to our central location, however, when you next make a reservation, you can place a request for a quiet room and we will do our best to allocate a room on the car park side.Thank you again for your review and high scores. We look forward to welcoming you back on your next trip to Preston.Regards, Pauline & the Team
by A traveller
Posted Sep. 16, 2024 on Expedia
The staff on reception were excellent and the restaurant staff were brilliant, a credit to the hotel.
Comment from Hotel Management
Sep. 17, 2024 by Pauline, Hotel Management
Hello Kenneth,Thank you for your review and the 5 out of 5 score. We are thrilled! I am pleased you had an excellent stay with us and our staff looked after you well. We are lucky to have such a wonderful team working here, who always strive to go the extra mile to ensure your stay is a memorable one. Thank you again for your review and high score. We look forward to welcoming you back for another great stay in Preston!Regards, Pauline & the Team
by A traveller
A good stay in Preston
Posted Sep. 16, 2024 on HotelsA nice hotel in an excellent location if you are dropping one of your kids off to UCLAN. Staff are pleasant and helpful. Rooms are a good size and the bathrooms are spacious. I enjoyed my soak in the bath and the Dove body wash and shampoo were very nice. Breakfast in the morning was a good if you enjoy a full English and the toaster, toasted the bread and a good speed and too a good colour. (unusual for most hotels the bread needs to go through twice). Only thing I noticed in room 109 was paint coming off the ceiling in the bathroom, though the patch was shaped like a map of Australia so give it points for artistic impression. A soft mattress not appreciated by my wife.
Comment from Hotel Management
Sep. 17, 2024 by Pauline, Hotel Management
Hello Phillip,Thank you for your review and high score. I am pleased you had an enjoyable stay with us and we had ticked all the right boxes. I will pass on your comment about the bathroom ceiling to our Maintenance department. Thank you again for your review and high score. We look forward to welcoming you back on your next trip to Preston.Regards, Pauline & the Team
by A traveller
Lock on door not working but staff very helpful
Posted Sep. 16, 2024 on HotelsOur room door would not lock. And the towels in the bathroom were on the floor rather than on the rail. They did sort the lock on the door while we went out for dinner.
Comment from Hotel Management
Sep. 17, 2024 by Pauline, Hotel Management
Hello Lucy,Thank you for your review and high score. Sorry to read that you had some issues with your room, however, I am pleased our staff were able to sort the door once you had reported it. I will pass on your comment about the towels to our Head Housekeeper as they are normally placed on the towel rail.Thank you again for your review and high score. We look forward to welcoming you back on your next visit to Preston.Regards, Pauline & the Team
by A traveller
Posted Sep. 14, 2024 on Hotels
Comment from Hotel Management
Sep. 14, 2024 by Pauline , Hotel Management
Hello Yelena,Thank you for your review and 10 out of 10 score. We are thrilled. I am pleased you had a fantastic stay with us and everything was to your satisfaction. We look forward to welcoming you back for another great stay in Preston!Regards, Pauline & the Team
by A traveller from LONDON
Posted Sep. 14, 2024 on Expedia
So impressed by this hotel, staff were friendly, room was spotlessly clean and the evening meal and buffet breakfast were delicious.
Comment from Hotel Management
Sep. 14, 2024 by Pauline, Hotel Management
Hello Charles,Thank you for your review and the 5 out of 5 score. We are delighted! I am pleased you had an excellent stay with us and you were impressed by the service and food that we serve. We are lucky to have such a wonderful team working at the Hotel. They are definitely the key to our success! Thank you again for your review. We look forward to welcoming you back on your next trip to Preston.Regards, Pauline & the Team