Note fondée sur 927 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Très beau
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Gail Canlas, Gestion de l’hôtel
Bonjour Guylaine,Nous sommes ravis de savoir que vous passez un bon séjour parmi nous. Nous apprécions vos commentaires. Nous espérons vous accueillir à nouveau bientôt.
par un voyageur
Parfait
Publié le 23 juin 2021 sur HotelsTout était parfait. Incluant le déjeuner!
Commentaires de Gestion de l’hôtel
24 juin 2021 par Front Desk Team - Pomeroy Prince George, Gestion de l’hôtel
Merci!
par un voyageur
Publié le 26 sept. 2024 sur Expedia
The property is Isla great condition but the staff refuse to fill the supplies or clean the rooms unless specifically told to even when you stay for a week.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Camille Ann, Gestion de l’hôtel
Hi Shalini,Thank you for your feedback. We’re glad to hear you found the property in great condition. However, we apologize for the inconvenience regarding the supplies and room cleaning during your stay. Your comments will be shared with our team to ensure we improve our service. We hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,
par un voyageur
Going the Extra Mile
Publié le 26 sept. 2024 sur HotelsI was traveling with family and had booked 2 rooms. At check in we discovered that both rooms were lacking an extra bed we required. At that time the front desk clerk went above and beyond insuring we got a different room with a bed required. He was very polite and accommodating.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Joana, Gestion de l’hôtel
Hi,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. Your perfect score means a lot to us, and it serves as motivation for our team to continue delivering exceptional service. We are delighted to hear that you had a great stay during your visit.Once again, thank you for choosing to stay with us. We look forward to welcoming you and your family back to Pomeroy Inn & Suites Prince George in the future. Warm regards,
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Not the ideal place to stay for couples. Lots of children around
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Camille Ann, Gestion de l’hôtel
Hi Patricia,Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations. We understand that the presence of families and children may not have provided the quiet environment you were hoping for.Your comments are important to us, and we will certainly take them into consideration as we work to improve our guest experience. We hope to have the opportunity to welcome you back in the future.Warm regards,
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Pool is always a must for the kids, however they never have enough towels. The room itself was clean and the beds are comfy. The staff called me to see if I was still showing up and when I did arrive they were slow and kinda rude. The free breakfast is amazing and they stock everything quickly.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Camille Ann, Gestion de l’hôtel
Hi Adrienne,Thank you for taking the time to share your feedback and for rating us 4/5. We're glad to hear that you enjoyed our clean and comfortable rooms, as well as our complimentary breakfast. We also appreciate your kind words about our staff's quick stocking.We sincerely apologize for the inconvenience you experienced with the pool towels and any delay at check-in. This is not the level of service we aim to provide, and we'll ensure our team addresses these concerns. Your feedback is valuable to us, and we hope to have the opportunity to provide an even better experience on your next stay.Thank you again for staying with us.Warm regards,
par un voyageur
Publié le 24 sept. 2024 sur Expedia
It's a better than average hotel. The rooms are new and the bathrooms, flooring and kitchenette all well designed for a small space. The staff were friendly and efficient. The location is also good, within walking distance of a Save on Foods. It's 3 km from UHNBC. There is a room for doing laundry which is very appreciated.
Minor quibbles would be room windows that don't open, which I think is becoming more common in newer hotels. The pillows are on the soft side. The exercise room was decent, but some of the cardio equipment was glitchy. It would be nice if there was a spot. eg in the lobby or just outside the lobby were you could sort your recyclables for those on a longer stay.
Overall, I would recommend this hotel without reservation. I would tactfully suggest that it is significantly better than the hotel a block away.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Camille Ann, Gestion de l’hôtel
Hi Andrew,Thank you for taking the time to leave us a review and for giving us a 4/5 rating. We truly appreciate your detailed feedback and are happy to hear that you found our rooms, location, and staff to your liking. It's great to know that you appreciated our laundry facilities and the overall design of our hotel.We also value your suggestions regarding the windows, pillows, and cardio equipment, and we'll certainly look into these areas for improvement. Additionally, your idea about adding a recycling station is a thoughtful one, and we'll consider it to enhance the experience for our long-term guests.Thank you again for recommending us, and we hope to welcome you back soon.Warm regards,
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Garbage full outside and garbage in the planters , for a pet friendly place NO rugs should be in the rooms! The first time we stayed there the room STUNK we gave it a second try and it was wonderful decided to give it a third try and the room STUNK! Will not be staying there again! The pool was great and so was the breakfast. Thank you for at least that😊 sorry but the rating for your hotel is a 3
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Camille Ann, Gestion de l’hôtel
Hi Vernon,Thank you for sharing your feedback with us. We are truly sorry to hear about the issues you experienced during your recent stay, particularly with the cleanliness and room odor. This is not the standard we strive for, and we will address these concerns with our team to prevent this from happening again.We’re glad to hear that you enjoyed the pool and breakfast, and we appreciate you recognizing those aspects. Your feedback helps us improve, and we hope you might reconsider staying with us in the future.Thank you again for your time.Warm regards,
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Amazing
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Joana, Gestion de l’hôtel
Hi Curtis,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. Your perfect score means a lot to us, and it serves as motivation for our team to continue delivering exceptional service. We are delighted to hear that you had a great stay during your visit.Once again, thank you for choosing to stay with us. We look forward to welcoming you and your family back to Pomeroy Inn & Suites Prince George in the future. Warm regards,
par un voyageur
Stay again
Publié le 18 sept. 2024 sur HotelsHave stayed there before so I like the services there great pool breakfast really good
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Joana, Gestion de l’hôtel
Hi Paul,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. Your perfect score means a lot to us, and it serves as motivation for our team to continue delivering exceptional service. We are delighted to hear that you had a great stay during your visit.Once again, thank you for choosing to stay with us. We look forward to welcoming you and your family back to Pomeroy Inn & Suites Prince George in the future. Warm regards,
