Note fondée sur 893 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 août 2024 sur Expedia
Les chambres ne sont pas rénovées, les meubles sont usés, mais les lits sont tout de même confortables. Que dire de la salle de bain, des morceaux de plafond se trouvaient dans le fond du bain. Ne correspond pas du tout aux quatre étoiles données par Expedia.
Commentaires de Gestion de l’hôtel
8 août 2024 par FOM, Gestion de l’hôtel
Dear Lyna,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with the condition of the room and bathroom. Your experience is not reflective of the standards we strive to maintain, and we will address these concerns immediately.We appreciate your input and will work diligently to improve.Best regards,
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Chambre nécessitant rénovations
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Fom , Gestion de l’hôtel
Dear Stephanie, We appreciate you taking the time to share your experience with us. We are constantly working on improving our service and amenities. We wish you safe travels, Hotel Management
par un voyageur
Publié le 9 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juin 2024 par FOM, Gestion de l’hôtel
Dear Julie,Thank you for the 5 star review.We hope your travels will bring you back soon,Happy Travels,Sherna
par un voyageur
Publié le 22 avr. 2019 sur Expedia
Personnel très courtois, ils ont répondu rapidement et positivement à nos demandes spéciales. Le fameux biscuit chaud à notre arrivée est toujours agréable.
Le service au restaurant en soirée pourrait être amélioré... plus d’attention et de conseils sur le menu aurait été appréciés.
Commentaires de Gestion de l’hôtel
22 avr. 2019 par FOM, Gestion de l’hôtel
Dear Guest, We appreciate your kind comments regarding our service. We are thrilled you enjoyed our DoubleTree cookie. Your comments will help us in improving our overall service .
Happy Travels,
Sherna
par un voyageur de Doral
Publié le 20 oct. 2024 sur Expedia
Very good
Commentaires de Gestion de l’hôtel
21 oct. 2024 par FOM , Gestion de l’hôtel
Dear Fabio,Thank you for your kind feedback. We are thrilled you had a great stay. Warm regards, Sherna
par un voyageur
Publié le 20 oct. 2024 sur Hotels
The hotel was fine. It was clean and seemed modern. There were small inconveniences that added up to a bigger annoyance. The toilet was leaking and made a lot of noise all night. The shower had very low water pressure which seems common in most hotels now. There was no complimentary coffee except in the room which is fine but for the cost of the room a cup of fresh coffee would be nice. There was one very small garbage (about half the size of the bathroom garbage can) in the room which again is no big deal but led to us having quite a mess on the counters and table for lack of a place to put it. The room was clean and large. The staff were generally nice. Overall the hotel was fine but for the price we paid there should have been a bit more general updates.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par FOM, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We're glad to hear that you found the room clean and spacious, and that our staff provided a positive experience. We apologize for the inconveniences you encountered, such as the leaking toilet, low water pressure, and the absence of a larger trash bin. Your comments regarding the room amenities and coffee options are noted, and we will review them with our team as we strive to improve our services. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regards, Sherna
par un voyageur de Daphne
Publié le 19 oct. 2024 sur Expedia
The only problem was they needed more help at the desk. There was a lot of people waiting and only 1 person working the desk.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par FOM , Gestion de l’hôtel
Dear Jackie, Thank you for your feedback. We apologize for the wait at the front desk and understand the frustration this can cause. We're working to improve our staffing during busy times to ensure quicker service. We hope to serve you better on your next stay!Warm regards, Sherna
par un voyageur de Monmouth Junction
Publié le 19 oct. 2024 sur Expedia
Nice pick
Commentaires de Gestion de l’hôtel
21 oct. 2024 par FOM, Gestion de l’hôtel
Dear Mohannad,Thank you for your kind feedback. We are pleased you enjoyed your stay.We look forward to Welcoming you back.Happy travels, Sherna
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 oct. 2024 par FOM , Gestion de l’hôtel
Dear AnnMichelle,Thank you for your kind feedback. We are thrilled you enjoyed our service and amenities. We look forward to welcoming you back soon. Happy Travels, Sherna
par un voyageur de Tavares
Publié le 18 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 oct. 2024 par FOM , Gestion de l’hôtel
Dear Dilneshwar,Thank you for being our guest. We are sorry for not meeting your expectations. We hope you give us a second chance. Warm regards, Sherna
