Note fondée sur 694 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Hugues
Problème de réservation
Publié le 18 sept. 2017 sur HotelsArrivé sur place tard le soir ,belle accueil mais déjà un problème ,il trouve pas la réservation déjà payer , après quelque minute il nous offre une chambre et nous dis qu'il vont démêler ca le lendemain car leur ordinateur ne fonctionne pas , pas moyen d'avoir du wifi car ordinateur ne fonctionne pas. La chambre est très propre et belle ,salle de bain rénové et lit confortable. Petit déjeuner = café ,Mini muffin pas bon et barre tendre donc oublier ca pour déjeuner
Puis venu au matin ils veulent nous chargée 2x car pas trouve ma réservation meme si je leur donne le no et le courriel de confirmation d'hôtel.com et dis pas leur faute car c'est un tiere parti . Finalement après un appel à hôtel.com le tout c,est réglé donc avant de partir confirmé que tout est ok pour pas avoir de problème mais très belle hôtel très tranquille
Commentaires de Gestion de l’hôtel
20 sept. 2017 par Manager, Gestion de l’hôtel
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us.
Sincerely,
General Manager
par un voyageur
Publié le 20 oct. 2024 sur Expedia
WIFI didn't work. Bathroom smelled of smoke, noisy fan.
Fixtures and walls looked old and worn. No breakfast as advertised, only coffee. I checked out after one night. Don't stay here!
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Arch, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Your concerns are important to us, and we want to ensure every guest has a positive experience. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We hope you'll consider staying with us again so we can exceed your expectations. Thank you for helping us become better.Sincerely,Hotel Management
par un voyageur
Publié le 15 oct. 2024 sur Expedia
This location has definitely improved since Keisha the Manager has taken charge. The difference is extremely noticeable. Also everyone at the front desk is amazing as well as housekeeping. Thank you all for a wonderful stay.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
The place is nice & clean. Could be renovated a bit considering the rate per night. The kitchen was convenient, however, the stoves don’t work that well. This is my 3rd time staying here, in a different room each time and the stoves don’t work well. They take forever to get hot. Also you have to pay for good wifi. Again considering the rates per night, wifi should be free. I work in a hotel as well so it’s just odd to charge for wifi.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Dhelmaliz, We appreciate your high rating and hope that you had an overall pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to welcome you back in the future and provide you with an even better stay.Sincerely,Hotel Management
par un voyageur
Terrible place to live ESA
Publié le 13 oct. 2024 sur HotelsTrrible experience for the first time with this hotel stay I had . I have been customer of ESA for long but this one experience with the gurl at the reception was terrible
She didnt even showed any attention while talking and the room she gave us twice was not ready with its house keeping i wouldnt wven rate this hotel as the receptionist was very snippy and we were given smoking room though i booked a non smoking teo rooms
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Manoj, Thank you for being a loyal guest and for sharing your recent experience with us. We are truly sorry to hear that your recent stay did not meet your expectations. Your satisfaction is essential to us, especially as a valued, loyal guest. Your feedback is vital in helping us identify areas for improvement, and we will address the issues you encountered. We hope you will give us another opportunity to serve you, and we will do our utmost to regain your trust and provide the outstanding experience you have come to expect from us.Sincerely,Hotel Management
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Bad Smell and cleaning was worse.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jyotirmay, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 10 oct. 2024 sur Expedia
The building needs upgrading. There was mold on my mirrors in my room but the tub and bathroom and kitchen were incredibly clean. The carpet needed to be replaced.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear LaShekia, We're pleased to hear you found the cleanliness of the bathroom and kitchen satisfactory, though we sincerely apologize for the concerns you raised about the room. Your comments have been noted, and we will address them to improve the overall experience. We hope to have the opportunity to welcome you back in the future for a more seamless stay. Safe travels!Sincerely,Hotel Management
par un voyageur de kearns
Publié le 7 oct. 2024 sur Expedia
It was very clean and the staff was helpful.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
par un voyageur
Publié le 4 oct. 2024 sur Expedia
