Ratings based on 134 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
3.0 Service & staff
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Amazing Stay
Posted Oct. 8, 2024 on HomeAwayWe had the best time at Hanalei Bay Resort. Our host was timely and attentive when we needed some specific help with check-in. The room was gorgeous and clean. I loved the vaulted ceilings & canopy bed. The bed was also comfortable & sheets felt fresh. The view was even better than the pictures - absolutely stunning! My only suggestion is some new bathroom rugs but overall we were incredibly pleased with our stay and would love to return as soon as possible. 10/10
by A traveller
Dated Room
Posted Oct. 4, 2024 on HomeAwayThis room looked bigger in pictures. I wouldn’t say the view is “unobstructed”. TV wasn’t working and when you call the front desk they instruct you to call property owner. Texted property owner but no response. Furtherest building from the main parking lot so expect to walk a long ways. If you call for cart service expect to wait more than 15 minutes. We’ve stayed at other rooms at Hanalei Bay Resort before, this one was the most dated.
by A traveller
Excellent stay
Posted Jul. 24, 2024 on HomeAwayResort is excellent and room is excellent
by A traveller
Beautiful Location!
Posted Jul. 18, 2024 on HomeAwayWe had a lovely stay. The view from the balcony is unmatched. Would definitely come back.
by A traveller
Perfect vacation destination
Posted Jul. 16, 2024 on HomeAwayMahalo for a wonderful relaxing vacation!
by A traveller
Place was great check in was rough
Posted Jul. 9, 2024 on HomeAwayThey couldn’t find our reservation and it took and hour to get in.
Comment from Hotel Management
Jul. 16, 2024 by VrboOwner, Hotel Management
Hi Abby and Steven, I'm glad you liked the place and sorry about the confusion at check in. For some reason your reservation came through on VRBO under a different name, (maybe a different name on the credit card?) and that is what was forwarded to the front desk. I know that it is very frustrating to have to wait after a long trip.
by A traveller from Portland USA
Listing needs updating and/or the unit does
Posted Jun. 25, 2024 on HomeAwayHanalei Bay Resort is a very nice place to stay, if you are ok with the hills. There are the carts but it can be a wait sometimes, especially to & from the very hilly beach path.
All resort costs are out of date. All higher than posted-parking, resort fee, bunch of taxes.
The paint inside the unit needs to be redone badly.
The pillows are huge.
Tub needs resurfacing again or new tub!
A throw rug might be good.
Instructions on how to work the remote for the A/C so you don't freeze on a cold rainy night.
An extra blanket to go with the thin bedspread provided. It would make sense to rehang the tv on the wall instead of standing it on the table - taking up precious room space.
The items listed and pictured as being provided inside the unit are outdated as most aren't there. It's usually something in it's, but not always (no pan).
Had to contact owner and he's on EST he wasn't happy when we re-asked 2 hours later. Longer than we've waited anywhere else.
Owner had prop manager come to handle issues. She was great. No phone contact allowed.
The property is great. The view is nice down into H Bay.
A pizza restaurant is on site and open in the evening.
A restaurant with a bar that opens for happy hour with music later in the evening. good food.
small store on site where you can buy coffee and some small items.
You have to wear a wrist band while on property.
2 pools and a hot tub, yard games, firepits, tennis courts - saw some people trying to play pickle ball on them.
by A traveller
Beautiful Resort - Unit Needs Attention
Posted Jun. 3, 2024 on HomeAwayWe love Hanalei Bay Resort and have been multiple times. The property is wonderful for families, and we enjoyed the activities including fish feeding, bingo, and yoga.
While the views in this unit are great, it would benefit from some basic improvements/attention. In particular it did not seem clean, as evidenced by sheets that smelt stale, grease/film in the bathroom, and multiple lizard/cockroach sightings. There are multiple chips/breakage in the bathroom tiles. The owner was responsive when we asked for a new shower curtain liner and a potential mid-week cleaning (we decided to do that ourselves d/t the cost).
We will definitely return to this resort, however we will consider other units first.
by A traveller
Beautiful place but we were charged almost $400 for taxes and resort fees upon checkout
Posted May 21, 2024 on HomeAwayWe paid for a week upfront and I was surprised at checkout when they charged me $380 for resort fees and taxes. This should have been explained upfront.
The place was wonderful though. Just be prepared for daily fees of $17 for parking, $22 resort fees, 4.71% general tax and 13.25% accommodation tax… all daily.
by A traveller
Beautiful
Posted May 21, 2024 on HomeAwayWe had a wonderful time! Room is a little dated but the views make up for it. The resort is beautiful and the views are absolutely amazing. Very nice area. Very quiet and relaxing.
