Ratings based on 761 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 23, 2024 on Expedia
Loved the pools. Easy access for kids to have fun and great infinity pools and hot tub with views. The blended drinks were great. Had pina colada and daquiris. The restaurant was very convenient and nice outdoor seating. Very close to Hanalei bay beaches and restaurants. Was very convenient to drive to all hikes we wanted to do.
by A traveller
Posted Aug. 15, 2024 on Expedia
Resort was nice however our room had several problems during our stay such as the dishwasher overflowed and luckily we noticed it before we left the room and stopped the dishwasher or it could have caused significant damage to the carpeting and room. They did fix it when told about it.
The air conditioning was working fine for the first three days but the last three days it was leaking water and we asked them to fix it as it was making the carpet wet in the bedroom. They came right away and said they fixed it. We went for dinner and came back and it was still leaking and the carpet was wet. They came back the next day and said they fixed it and put a large fan in the room to dry the carpet but when we returned to the room it was still leaking and continued like that until we checked out so basically had a leaking air conditioner for three days and wet carpet to walk on in the bedroom.
They did not offer anything to compensate for this annoyance other than two free chocolates....Not very good hospitality for the Westin.
by A traveller
Posted Jul. 23, 2024 on Hotels
by A traveller
Convenient and clean but not welcoming
Posted Jul. 11, 2024 on HotelsThe room was nice. Very convenient to have a kitchen and a washer and dryer in the room. The reception and welcoming was nonexistent. Just a basic hotel check in which is not what we have experienced at other Hawaii hotels. Seems more geared to timeshare owners. The nearby farmers market is great. There is a nearby trail down to a beach but it’s a somewhat steep hike back up.
by A traveller
Posted Jul. 5, 2024 on Expedia
Great experience with the staff and may be a little overpriced stay for me but overall a great experience. Thanks
by A traveller
Posted Jun. 29, 2024 on Hotels
by A traveller
Posted Jun. 26, 2024 on Hotels
by A traveller
Posted Jun. 2, 2024 on Expedia
We just came from a 2 week stay in the Philippines
The staff at all the resorts in the PI are much friendlier.
US employees need better training to attempt to match.
by A traveller
Posted Jun. 2, 2024 on Hotels
by A traveller
Posted Jun. 1, 2024 on Expedia
Great
