Note fondée sur 404 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bien
Publié le 4 déc. 2023 sur HotelsHôtel bien situé chambre spacieuse et agréable , seulement la Clim / chauffage est bruyante
par un voyageur
Publié le 13 août 2023 sur Expedia
Malheureusement chambre 2e étage et musique du bar jusqu’à 3hrs du matin certains jours. Très désagréable. Restaurant trop limité et pas de service aux chambres
par un voyageur de Jermyn
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par General Manager, Gestion de l’hôtel
Dear Michael,Thank you for taking the time to share your feedback and for choosing to stay with us. We are thrilled to hear that you enjoyed your experience and appreciate your positive comments!We’re glad you found [specific positives mentioned, such as “our location,” “our friendly staff,” or “the comfortable accommodations”] to your liking. Your feedback is invaluable to us as it helps us continuously improve our guest experience.We noticed that you rated us 4 out of 5, and we would love to know how we could have made your stay even better. If there’s anything specific you feel we could enhance or any additional comments you’d like to share, please don’t hesitate to let us know. We are always looking for ways to improve and provide an exceptional experience for our guests.Thank you again for your feedback. We hope to have the opportunity to welcome you back soon for an even more enjoyable stay!
par un voyageur de Manchester
Publié le 18 août 2024 sur Expedia
Room with a view of the city very noisy!
Commentaires de Gestion de l’hôtel
19 août 2024 par General Manager , Gestion de l’hôtel
Dear Luis,Thank you for taking the time to share your feedback with us. We're sorry to hear that your stay was disrupted by noise from the city. We understand how important a peaceful environment is for a comfortable stay, and we apologize for any inconvenience this may have caused.Our team is committed to providing a pleasant experience for all our guests, and we will take your feedback into consideration to improve our services. If you have any specific preferences or requests for your next stay, please feel free to let us know, and we will do our best to accommodate them.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par General Manager, Gestion de l’hôtel
Hello Celeste,Thank you so much for your fantastic review and for rating your stay a perfect 10 out of 10! We are thrilled to hear that you had such a wonderful experience with us.Our team strives to provide exceptional service and create memorable experiences for all our guests, and it is incredibly rewarding to know that we succeeded during your stay. We greatly appreciate your kind words and will be sure to share your feedback with our entire team.We look forward to welcoming you back in the future and making your next stay just as enjoyable.
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par General Manager, Gestion de l’hôtel
Hello there,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay and rated us 8 out of 10!Your positive comments about our [mention any specific aspects they highlighted positively, e.g., "friendly staff," "comfortable rooms," "convenient location"] are greatly appreciated. We strive to provide an excellent experience for all our guests, and it's wonderful to know we were able to meet your expectations in these areas.We also value constructive feedback, as it helps us improve our services. If there were any specific areas where we fell short, we would love to hear more details so we can address them and enhance the experience for all our guests.We hope to welcome you back to [Hotel Name] in the near future and provide you with an even better stay.
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par General Manager, Gestion de l’hôtel
Hello Charles, Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your honesty and the opportunity to learn from your experience.We're sorry to hear that your stay did not fully meet your expectations. We strive to provide exceptional service and a memorable experience for all our guests, and it's clear that we fell short during your visit.Please know that we are taking your comments seriously. If you could provide us with more details about the specific areas where we can improve, it would be immensely helpful. Your feedback is invaluable as it helps us identify areas where we can enhance our guests' experience. We hope you will give us another opportunity to exceed your expectations in the future.Thank you once again for your review.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par General Manager, Gestion de l’hôtel
Hello Gregory,Thank you so much for your fantastic review and for rating your stay a perfect 10 out of 10! We are thrilled to hear that you had such a wonderful experience with us.Our team strives to provide exceptional service and create memorable experiences for all our guests, and it is incredibly rewarding to know that we succeeded during your stay. We greatly appreciate your kind words and will be sure to share your feedback with our entire team.We look forward to welcoming you back in the future and making your next stay just as enjoyable.
par un voyageur
Publié le 12 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par General Manager, Gestion de l’hôtel
Dear Jade,Thank you so much for your fantastic review and for rating your stay a perfect 5 out of 5! We are thrilled to hear that you had such a wonderful experience with us.Our team strives to provide exceptional service and create memorable experiences for all our guests, and it is incredibly rewarding to know that we succeeded during your stay. We greatly appreciate your kind words and will be sure to share your feedback with our entire team.We look forward to welcoming you back in the future and making your next stay just as enjoyable.Warm regards,
par un voyageur
Publié le 10 août 2024 sur Expedia
A bit noisy, apart from this everything is good. Close to Brown university, cafe and restaurants.
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Hello Jessica,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our proximity to Brown University and the convenience of nearby cafes and restaurants.We apologize for the noise you experienced during your stay. Your comfort is important to us, and we are continually working to improve our guests' experience. Should you visit us again, please don't hesitate to request a quieter room location, and we will do our best to accommodate your preference.We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.
