Ratings based on 936 Guest Reviews

Hear it directly from our travellers
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller from BRISTOL

Posted Nov. 3, 2024
The staff was great and hotel great
5 out of 5
by A traveller

Posted Aug. 30, 2024 on Expedia
Nice hotel. Our room has beautiful view of river. Staff was friendly and helpful.
5 out of 5
by A traveller

Posted Aug. 23, 2024 on Expedia
Very nice hotel. Only suggestion
2 out of 5
by A traveller

Posted Aug. 19, 2024 on Expedia
The front desk service is awesome but the maintenance is just so unprofessional. My blackout curtains were broken and couldn’t be lowered using the remote control, the curtain rod was also faulty. They sent two different technicians to fix it, but they neither solved the problem nor offered a solution before leaving. Their attitude was good, but I want the issue resolved. (I mean at least give me something to clip the decorative curtain together so I won’t be woken up by the sunlight at 5 am!) So I decided to try fixing the problem myself again (and if I failed again I’m gonna contact the front desk to change rooms). Fortunately, after tinkering for almost twenty minutes, I discovered it was just a contact issue with the connection cable and finally managed to lower the curtains. Now I’m not sure if I’m the fool or the maintenance staff are the fools. Maybe I should quit my current job and apply for a maintenance position here.
2 out of 5
by A traveller

Nightmare

Posted Aug. 7, 2024 on Hotels
There was an error made when I made our reservations on line, so I had to make additional reservations in order to grt what I needed. While here, we had to check out and check back in again - ridiculous! In checking in, the clerk blamed me for the mix up - not true - and offered nothing to make things smoother. Pricing for original booking and the second differed by $100 for the night - more ridiculous ! I won't even go into how bad the service was getting breakfast. I can't believe this is really a Hilton hotel.
5 out of 5
by A traveller

Posted Aug. 4, 2024 on Expedia
Near a park and water .
4 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 3, 2024 on Hotels
5 out of 5
by A traveller

Posted Jul. 28, 2024 on Expedia
Close to Brown U
5 out of 5
by A traveller

This traveller left a rating score only Posted Jul. 28, 2024 on Expedia
5 out of 5
by A traveller

This traveller left a rating score only Posted Jul. 28, 2024 on Hotels
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