Note fondée sur 111 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,7 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 août 2014 sur Hotels
par un voyageur
Publié le 13 août 2024 sur Expedia
par un voyageur
Publié le 26 juin 2024 sur Expedia
The sofas in the living room were filthy. I felt gross sitting on them. There was a dirty tissue on the floor in the room. The light switches and walls were dirty. The downstairs restroom was dirty. The pool area was not as nice as the pictures looked. The kitchen was dated and also looked nothing like the pictures online. I was extremely disappointed with this place. The WiFi didn't work, but it worked at our other hotel and all the stores and the restaurants in the area. No washer/dryer in the rooms or on the premises, but the pictures on the website show washer and dryers in the rooms. We prepaid for 4 nights, but only stayed for 2 nights and that was all I could handle. I felt bad that my husband and kids had to stay there, because I picked a bad place. I told the property attendant and she seemed unfazed by anything I said.
Commentaires de Gestion de l’hôtel
30 juin 2024 par Island Club Turks Admin , Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We apologize for the issues you experienced during your stay, including the cleanliness concerns in the living room, downstairs restroom, and pool area. We also apologize for the disappointment with the kitchen and WiFi connectivity.We want to clarify that we only have a washer and dryer available in our Three-bedroom units, and we strive to accurately represent our amenities on our website and social media platforms. We will make sure to double-check our listings to prevent any further confusion.We are truly sorry that our property did not meet your expectations, and we appreciate your honesty. Your feedback is invaluable to us, and we will use it to make improvements and ensure that all of our guests have a comfortable and enjoyable stay.Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 17 juin 2024
Loved the location!!!! We love this Hidden Gem resort. It was nice being able to walk everywhere and not need to get a taxi for most things we did. Staff was extremely nice & helpful with helping us make the most of our trip. Property could use a little updating and nicer bedding, but we loved this little place & highly recommend it to others! Hope to be back someday soon.
Commentaires de Gestion de l’hôtel
19 juin 2024 par Island Club Turks Admin , Gestion de l’hôtel
Thank you for your lovely feedback! We're thrilled to hear you enjoyed your stay with us and appreciated our location. Your kind words mean a lot to us, and we look forward to welcoming you back soon!
par un voyageur
Publié le 29 mai 2024 sur Expedia
First off this property is close to everything!!!! Shisha lounge is less than a 5 minute walk . Noah’s arc is about a 5 minute drive ! Aziza is a 3 minute cab (service really sucked staff were very rude!) I’d suggest getting a driver before hand because you’ll save money . The room was great very clean . Friendly staff. Staff were very responsive ! I’d stay here again !
Commentaires de Gestion de l’hôtel
19 juin 2024 par Island Club Turks Admin , Gestion de l’hôtel
We're thrilled to hear that you enjoyed the convenience of your location and appreciated the amenities we have to offer. We're grateful for your loyalty and would be delighted to have you stay with us again in the future
par un voyageur
Publié le 20 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mai 2024 par Island Club Turks Admin , Gestion de l’hôtel
Thank you for such an amzaing rating, we hope to have you with us again!
par un voyageur
Publié le 8 mai 2024 sur Expedia
The property can use a little updating and better towels
Commentaires de Gestion de l’hôtel
9 mai 2024 par Island Club Turks Admin , Gestion de l’hôtel
Thank you for taking the time to write us a review. We truly appreciate your feedback and look forward to exceeding your expectations in the future. Thank you for your support!
par un voyageur
Publié le 1 avr. 2024 sur Expedia
We enjoyed our stay. The staff was friendly. It’s a good walk to the beach but we loved how close restaurants and shops are. It was nice to have 2 rooms.
Commentaires de Gestion de l’hôtel
3 mai 2024 par Island Club Turks Admin , Gestion de l’hôtel
Thank you for your gracious feedback! We are thrilled to hear that you had a wonderful experience with us and found the location and amenities to be convenient. The Island Club family eagerly anticipates the opportunity to welcome you back in the future.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Great location and lots of space for families. It has a cool small resort feeling in the commercial section of Provo. You can walk to several restaurants and the grocery store. We’ve stayed here two years in a row. It’s also located across the beach and is easily accessed. TCI is very pricey everywhere and this resort is reasonably affordable especially if sharing with another couple or friends.
Commentaires de Gestion de l’hôtel
4 mai 2024 par Island Club Turks Admin , Gestion de l’hôtel
Thank you for your wonderful review and for choosing to stay with us two years in a row! The Island Club Turks family is excited to host you for the third year in a row. We can't wait to welcome you back!
par un voyageur
Publié le 24 févr. 2024 sur Expedia
This is a small group of townhouses surrounding a small and well cared for pool. A short walk (~8 min) to stunning Grace Bay Beach. The hotel gives chair cards for the beach, for the days of the trip. A short 10 min walk to strip malls, standalone shops and restaurants which include a few high end ones.
Commentaires de Gestion de l’hôtel
4 mai 2024 par Island Club Turks Admin , Gestion de l’hôtel
Thank you for taking the time to share your thoughts with us. We deeply value your kind words and look forward to the opportunity to welcome you back again in the future.
