Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 juill. 2024 sur Expedia
par un voyageur
Publié le 18 juin 2024 sur Expedia
Jasmine was a very responsive host if we had questions. She answered right away. We had everything we needed in the condo, including beach towels, beach umbrella, chairs, a cooler. The pool and hot tub were wonderful. The restaurant also had delicious food and drinks. Beds were very comfy and the condo was clean. It’s about a 20-30 minute drive from Provo, but it was so quiet and peaceful being away from everything. We had a rental car which was more cost efficient than hiring a driver. We loved our stay (with our family of 5) here!
par un voyageur de New hampshire
great
Publié le 18 avr. 2024 sur HomeAwayit was as advertised
par un voyageur
Lovely stay, stressful check out, disturbed trip
Publié le 10 mars 2024 sur HomeAwayHost Jasmine was helpful before our trip, answering all questions. Condo is lovely, beautiful remote location what we expected. However issues came up in our 4 day stay and management response compounded them so that I can’t leave a completely positive review. During our stay, a balcony railing loosened and became unsafe to lean on. I alerted Jasmine and agreed she could send maintenance. I asked we be notified when they were coming, was told yes, but they came unannounced to look at it. Couldn’t be repaired before we left.
On the morning we had to checkout we were removing our food from the freezer and found it wasn’t working. Spoiled food had to be thrown out. I left a message for Jasmine as soon as I knew.
15 minutes before check out time the cleaning staff came in and started walking through all the rooms in the condo while we were still gathering up our belongings. I tried to speak with her but she acted as if she didn’t understand and didn’t wait outside.
Her presence brought a hurried stress but we were out by 11:00 check out time. At 7pm, one of our group realized they left a phone behind. Called Jasmine asap hoping to contact new guest, make a plan to retrieve it. Jasmine wouldn’t allow it. It would disturb the guests. She’d contact them, get back to us in AM. But it wasn’t until PM we were told to ring phone so guest could listen for it and it’s battery was dead. 2days later still not allowed to talk to new guests, flight home w/no phone. Definitely disturbed.
Commentaires de Gestion de l’hôtel
11 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you for the review Debrah! I’m happy you provided us with a 4star!
You were alerted of the maintenance coming over during our conversation for the railing when you reported it. I’m surprised you said unannounced when you are aware they were coming. Unfortunately we never got a response from you when I messaged you of the time frame. You expressed your concern mainly for the safety of other guests as your weight could still lean on it.
We never got a report about the freezer not working and we would addressed it immediately as we did with the railing. There’s still currently no issues with the freezer prior to or after your stay. Perhaps you didn’t close it properly
As per the housekeepers they knocked per routine to advise you they are here and normally stay outside unless invited to come inside. However they wouldn’t let themselves in the unit especially when guest is still inside.
Pertaining the cellphone you contacted us roughly 35hours after your stay, stating you believe you may have left the phone in the unit and possibly fell between the couch. I advised you we have guest in-house and cannot enter the unit to search for the phone but would advise them to listen for a call. The following day I reached out to you stating the guest is now in the unit you can call the phone but got no response for several hours and when you finally responded the guest were no longer in the unit. Our guest had all the rights to not allow us in the unit to search for a phone that doesn’t belong to them during their vacation.
After they checked out myself and the cleaning crew search thoroughly and did not find the phone. I message you advising that we didn’t find it and got no response.
par un voyageur
Turks Vaca
Publié le 8 juin 2023 sur HomeAwayThe place is beautiful and very private. You basically have the beach to yourself. Be sure and bring food and drink bc it is a stretch to go back into town.
par un voyageur
Fantastic place off the beaten path.
Publié le 31 déc. 2022 sur HomeAwayThis is a beautiful condo, oceanfront, nicely equipped and located adjacent to Northwest Point National Park - which means no surrounding development and miles of pristine beaches with very few people. If you like peace, quiet and beauty, this is the place for you. The 4 mile dirt road is easily navigated by any passenger vehicle, and the convenience of all the islands attractions are a short 20 to 30 minute drive. Jasmine was excellent to deal with and very timely in communications.
par un voyageur
Great stay
Publié le 7 juin 2022 sur HomeAwayMy husband and I have been to Northwest Point several times and this was another great trip. This condo is completely equipped with everything you could need, clean and great beachfront location. Jasmine is an awesome property manager and great to work with. She is easy to contact and always a quick and pleasant response. We will definitely be returning!
par un voyageur
Wonderful Experience
Publié le 26 avr. 2022 sur HomeAwayI have stayed at many vacation rentals and Jasmine was by far the most communicative manger I have ever dealt with. She always responded almost immediately and she and her husband Jonathan went above and beyond to make sure we had everything we needed. Seriously, they were amazing. This condo has what I think is the best view of the resort. Very clean, lovely, pleasant decor, comfy beds and everything you need in the kitchen to cook in. Included coolers, beach towels, and 2 snorkel and fin sets to take to the beach, which was wonderful. Just a short walk to the National Park is a lovely area with some small reefs. We snorkel there and my daughter saw a ray which was fun. We loved the quiet, easy atmosphere of the resort and enjoyed lounging in the pool and hot tub. We hope to come back soon as we had a wonderful experience all around with this rental.
