Note fondée sur 237 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de West Hempstead
Publié le 25 août 2024 sur Expedia
Staying at the Ritz Carlton is the definition of a true luxury vacation, I just wish breakfast was included. Aside from that I had an amazing stay and experience! I will definitely be back!
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Dr. Casey-AnnThank you for your kind words and for choosing The Ritz-Carlton, Turks & Caicos for your recent getaway. We are delighted to hear that your stay with us embodied the true essence of luxury that we strive to provide.I appreciate your feedback regarding breakfast, and while it is not included in our standard offerings, I understand how this might enhance your experience further. Your comments are invaluable as we continually seek ways to elevate the guest experience.It brings us great joy to know that your time with us was truly memorable, and we are thrilled to hear that you plan to return. We look forward to welcoming you back for another exceptional stay in the near future.Best regardsWilbert Mason
par un voyageur
Publié le 24 août 2024 sur Expedia
The Hotel staff was absolutely excellent! Helpful, friendly and efficient. The hotel is itself has a bit of an old world flavor yet the rooms are modern and the grounds impeccably kept.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Thank you for your gracious feedback. We are thrilled to hear that our ladies and gentlemen made such a positive impression during your stay. Providing helpful, friendly, and efficient service is at the heart of The Ritz-Carlton experience, and it is wonderful to know that this was reflected in your time with us.We are also delighted that you appreciated the unique blend of old-world charm and modern luxury that defines our property. Maintaining the elegance of our surroundings while offering contemporary comforts is something we take great pride in, and it’s gratifying to hear that you enjoyed both the ambiance of our hotel and the impeccably kept grounds.Your kind words are truly appreciated, and we look forward to the pleasure of welcoming you back for another exceptional stay.Best regardsWilbert Mason
par un voyageur
Publié le 22 août 2024 sur Expedia
Amazing! The impeccable high standards at the Ritz Carlton never disappoint! The property is gorgeous!
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Thank you for your wonderful feedback. It is truly gratifying to hear that our commitment to the highest standards of service and excellence continues to meet your expectations. We are delighted that you found our property to be as beautiful as we strive to make it.Your kind words are the greatest compliment we could receive, and they inspire us to continue delivering the exceptional experiences that The Ritz-Carlton is known for. We look forward to welcoming you back to our stunning island retreat for many more memorable stays.Best regards Wilbert Mason
par un voyageur
Publié le 21 août 2024 sur Expedia
Nice ! I love the kids pool is separate from the adult pool.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Shaniqua,Thank you for sharing your feedback after your recent stay at The Ritz-Carlton, Turks & Caicos. We’re delighted to hear that you enjoyed the separate kids' and adult pool areas. We designed these spaces with our guests' comfort and relaxation in mind, and it's wonderful to know that it enhanced your experience.We hope to welcome you back for another memorable stay in the future. If there’s anything else we can do to make your next visit even more special, please don’t hesitate to let usBest regards Wilbert Mason
par un voyageur
Publié le 20 août 2024 sur Expedia
i am glad i booked Ritz, it has exceeded my expectation, i would say this is as good as you can get when you come to the island and not an all-inclusive property. location is convenient, i was able to walk to nearby restaurant for breakfast, staff was great, they were very welcoming.
You do not need to worry about renting an umbrella, Grace bay is right at your footsteps and they provide food service, chair/umbrella and sunscreen.
we got an upgrade to oceanfront room and it was spectacular, that definitely highlighted our trip.
if i have to pick one thing to complain, it might be the condition of coffee cup in the room, i noticed they gave us the same cups (cleaned) at each room service, i noticed because i see the marks on the cups.
otherwise it is still a superb experience for us, me and my family really enjoyed the property.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Thank you for sharing your experience with us following your stay at The Ritz-Carlton, Turks & Caicos. It brings us immense joy to hear that your visit exceeded your expectations and that you found our location, amenities, and service to be of the highest standard.We are delighted that the oceanfront upgrade added a special touch to your trip, and it’s wonderful to know that you and your family enjoyed the convenience and beauty of Grace Bay right at your doorstep. Your kind words about our welcoming staff will be shared with the entire team, as they take great pride in creating memorable moments for our guests.I appreciate you bringing the condition of the coffee cups to our attention. Please accept my sincerest apologies for this oversight. Rest assured, we will address this promptly to ensure that every detail of your stay reflects the excellence we strive for.Your feedback is invaluable to us, and we are grateful for your thoughtful comments. We look forward to the pleasure of welcoming you and your family back to our resort for another exceptional experience in the future.Best regardsWilbert Mason
par un voyageur
Publié le 19 août 2024 sur Expedia
Our stay here was amazing . The staff here is so amazing. From the check in with Brandy, to their thoughtfulness on my birthday to the evening staff rounds and the many food options to the entertainment at night, I can’t say enough about this hotel. We had a great experience. It’s a beautiful resort and close to everything
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Coretta, Thank you so much for your kind words! We’re delighted to hear that you had an amazing stay and that our team, especially Brandy, made your birthday extra special. It’s wonderful to know you enjoyed the food options, entertainment, and our beautiful resort.Your feedback truly brightens our day and motivates us to continue providing exceptional experiences. We can’t wait to welcome you back for another fantastic stay!
par un voyageur
Publié le 15 août 2024 sur Expedia
Amazing all around! Service, food, staff and location! Will absolutely be back!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Thank you for your amazing feedback!We are delighted to hear that you enjoyed our service, food, staff, and location. Your kind words mean a lot to us, and we are thrilled to know that you plan to return.We look forward to welcoming you back to The Ritz-Carlton, Turks & Caicos for another exceptional stay.
par un voyageur
Publié le 14 août 2024 sur Expedia
Amazing beach front property, beautiful room views, walkable location, to bars, shops and off property restaurants.Very nice and accommodating staff. I’d definitely recommend and stay here during my next stay!
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Shanelle,Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay at our beachfront property and appreciated the beautiful room views and convenient location. It’s great to know that our team could contribute to making your experience memorable with their service.Your recommendation means the world to us, and we’re thrilled that you plan to return. We can’t wait to welcome you back for another exceptional stay!Best regardsHotel Manager Wilbert Mason
par un voyageur
Publié le 11 août 2024 sur Expedia
Customer service , and cleanliness everything about it was amazing 10/10 recommended!
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Mariel,Thank you for your wonderful feedback! We're thrilled to hear that you found our customer service and cleanliness to be amazing. Your satisfaction is our top priority, and we're delighted we could meet your expectations. We look forward to welcoming you back to The Ritz-Carlton, Turks & Caicos soon!Warm regards,Hotel Manager Wilbert Mason
par un voyageur
Publié le 10 août 2024 sur Expedia
Overpriced. Service awful.
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Sundeep,Thank you for sharing your feedback with us. I’m truly sorry to hear that your experience did not meet your expectations. Your comments are very important, and we will be addressing the issues you've mentioned to improve our service. If you would like to discuss your stay further, please feel free to reach out to me directly. We hope to have the opportunity to better serve you in the future.Best RegardsHotel Manager Wilbert Mason
