Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2022 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Little black spots on the bottom of the sheet hope it’s not bedbugs
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We take cleanliness very seriously and will immediately investigate the issue you mentioned regarding the sheets. Our team is committed to ensuring a clean and safe environment for all guests. We appreciate your stay and hope to provide an improved experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback. We regret that your experience did not meet your expectations. Please accept our sincere apologies for the issues you encountered. Your comments will be thoroughly reviewed so we can make the necessary improvements. We value your business and hope you will consider giving us another opportunity to provide you with a better stay in the future.Sincerely, Peter PatelBaymont Inn & Suites Provo River
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Quiet
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We're glad to hear you found our hotel to be quiet during your stay. Providing a peaceful environment for our guests is a top priority. Thank you for the feedback - it lets us know we're succeeding in creating a comfortable atmosphere. We appreciate you taking the time to share your positive experience, and we look forward to welcoming you back.Sincerely, Peter PatelBaymont Inn & Suites Provo River
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Blow dryer wasn’t working not enough towels in the room ice machine wasn’t working staff member lied to me about the deposit not being able to accept cash it was a man young kid
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for bringing these issues to our attention. We're sorry to hear about the inconveniences you experienced with the blow dryer, towels, and ice machine. We also apologize for any miscommunication regarding the deposit. Your feedback is important, and we will address these concerns with our team to ensure a better experience for future guests. We hope to have the chance to make it right for you.Sincerely, Peter PatelGeneral ManagerBaymont Inn & Suites Provo River(801) 921-5071baymontprovo@gmail.com
par un voyageur
Publié le 9 sept. 2024 sur Hotels
There was a blood stain on the sheets. Washroom was oudated. Only one bar soap to share for showerand hand washing. I specifically booked hotel because it said it has EV charger but at the hotel they said they dont have it. Worse experience than 1 star hotels.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the issues you encountered during your stay. A blood stain on the sheets is unacceptable, and we will address this with our housekeeping team immediately. We're also sorry to hear about the outdated washroom and the inconvenience with the soap and EV charger. Your feedback is crucial for us to make necessary improvements. We appreciate you bringing this to our attention and hope you will consider giving us another chance in the future.Sincerely, Peter PatelGeneral ManagerBaymont Inn & Suites Provo River(801) 921-5071baymontprovo@gmail.com
par un voyageur de Richfield
Publié le 7 sept. 2024 sur Expedia
This place is in a quiet nook sequestered from the noise on the street. I've stayed here often. It's clean and the beds are comfortable, but its a bit run down and some of the furniture pieces are beat up. I don't mind, the basics are met and the price is usually reasonable. The man at the desk is friendly and attentive.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your continued patronage and for sharing your feedback. We’re glad you appreciate the quiet location, cleanliness, and comfortable beds. We acknowledge your concerns about the furniture and will work on addressing these issues. It’s great to hear that our staff’s friendliness and attentiveness have made a positive impression. We look forward to welcoming you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the fantastic rating! We're thrilled to hear you had a great experience with us. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service. We look forward to welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review! We're pleased to hear you had a positive experience overall. If there are any specific areas where we can improve, please let us know. We appreciate your feedback and look forward to providing an even better experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 6 sept. 2024 sur Hotels
The motel let us check in early, thank you. We had some family meetings and such, we would not have been able to check in until much later. Again thank you
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the perfect rating! We're delighted we could accommodate your early check-in and help with your family meetings. It’s great to hear that our flexibility made your stay more convenient. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
