Note fondée sur 903 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2022 sur Hotels
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We appreciate your rating and apologize if your experience didn’t fully meet your expectations. We are committed to improving and would welcome any additional comments you might have to help us enhance our service and facilities. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
I love the grassy space behind the building the bike path trail for walking my dog in the river right there. It was great location.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review! We’re thrilled to hear that you enjoyed the grassy space, bike path, and river nearby. It’s great to know our location was convenient for you and your dog. We hope to welcome you back soon!Sincerely, Peter PatelGeneral ManagerBaymont Inn & Suites Provo River(801) 921-5071baymontprovo@gmail.com
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review. We’re glad you found some aspects of your stay satisfactory, but we’re sorry to hear that we didn’t fully meet your expectations. We’re continuously working to improve, and your feedback is valuable in helping us make necessary changes. We hope you’ll consider staying with us again to experience our ongoing improvements.Sincerely, Hotel Manager
par un voyageur
Publié le 14 août 2024 sur Expedia
They stole money from us, said we smoked in the room and did not, they will not provide photo evidence. Very rude front desk person swore at me then hung up.
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,I’m deeply sorry to hear about your experience. This is not the level of service we strive for, and I want to address this matter promptly. Please contact us directly so we can investigate the situation and resolve it to your satisfaction. Your feedback is crucial, and we want to ensure that this issue is addressed appropriately.Sincerely, Hotel Manager
par un voyageur
Publié le 13 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. I'm sorry to hear that your experience didn't meet expectations. We value your comments and would appreciate any specific details you can provide to help us improve. Please feel free to reach out directly so we can address your concerns and ensure a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We hope to welcome you back for another great stay soon.Sincerely, Hotel Manager
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. Please know that we take your concerns seriously and will address them with our team. If you have specific details you'd like to share, we’d appreciate the opportunity to make things right. Thank you for bringing this to our attention.Sincerely, Hotel Manager
par un voyageur
rooms nice service isn't
Publié le 10 août 2024 sur Hotelsonly saw front desk person when i checked in never again. out of coffee even in morning. when i checked in he didnt go over pool hours or breakfast
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the 8 out of 10 rating. We’re pleased to hear you liked the rooms but regret that our service did not meet your expectations. I apologize for the lack of coffee and the missed information about the pool hours and breakfast. We will address these issues with our team to ensure a better experience for future guests. We appreciate your feedback and hope to welcome you back.Sincerely, Hotel Manager
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,I’m truly sorry to hear about your recent experience. Your feedback is important, and I would like to understand more about the issues you encountered. Please contact us directly so we can address your concerns and work towards a resolution. We value your input and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager
