Note fondée sur 592 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 déc. 2024
Commentaires de Gestion de l’hôtel
2 déc. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Richard,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Room was very damp upon arrival. And breakfast was less to be desired. We didn’t even end up eating any of it because it looked so unappealing.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We are sorry to hear that the room felt damp upon your arrival and that the breakfast did not meet your expectations. Your comments are important, and we'll use them to improve both the room conditions and our breakfast offerings. We hope you'll give us another chance in the future.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Exceeded my expectations.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Joe,We appreciate your wonderful feedback! It is always a delight to hear positive experiences from guests like you. Please visit us again soon!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
They hold a deposit for the room.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Shawn,Thank you for your feedback! Yes, we do require a deposit to ensure the best possible experience for our guests. The deposit is fully refundable upon checkout, provided there are no issues. We appreciate your understanding and hope you had a great stay!
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Very nice room.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Michelle,Thank you for your feedback! We are happy to hear you enjoyed your room and had a pleasant stay. We hope to welcome you back again soon!
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kinchat,Thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
The property was conveniently located to shopping and restaurants. Room was large. The room had an offensive odor. Complimentary toiletries were missing and what was provided was of low quality. The front desk clerk was inappropriately dressed. Her t-shirt said something to the effect of "Do MILTFs Not Drugs". It was very unprofessional and offensive to me and my husband.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Michelle,We sincerely apologize for the issues you encountered during your stay. We have addressed the concerns regarding the offensive odor in the room, the missing toiletries, and the unprofessional attire of our staff. Please be assured that we have taken corrective action to ensure such incidents do not occur again. We appreciate your understanding and hope you will give us another opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 11 sept. 2024 sur Hotels
The staff was great, I did laundry there, super quick check-in process. The breakfast was okay.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jordan,Thank you for your positive feedback! We are delighted you had a great experience with our staff appreciated the quick check-in process and laundry facilities and liked the breakfast. We look forward to welcoming you back!
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Victoria,Getting a 10-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Gayle,Winning a 5/5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.
