Hotel Star Express Puebla

3.0 star property
3-star Beaux Arts hotel near Zócalo de Puebla, connected to a shopping center

Choose dates to view prices

Photo gallery for Hotel Star Express Puebla

Standard Quadruple Room, 2 Double Beds
Room service - dining
Reception
Rainfall showerhead, designer toiletries, towels, soap
Front of property
Reviews
8.2

Very good

Popular amenities

  • Gym
    GymGym
  • Breakfast included
    Breakfast includedBreakfast included
  • Parking included
    Parking includedParking included
  • Laundry
    LaundryLaundry
  • Room service
    Room serviceRoom service
  • 24/7 front desk
    24/7 front desk24/7 front desk

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds

Family Room, 2 Double Beds

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Reception
Plaza Poblana
Pet-friendly
Parking included
Free WiFi
Restaurant
4.0 out of 5, Very good, (433)
The price is CA $55
per night
CA $65 total
includes taxes & fees
20 Jul - 21 Jul
Plaza Poblana

Hotel Star Express Puebla Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 90 out of 250 reviews" "
Rating 8 - Good. 102 out of 250 reviews" "
Rating 6 - Okay. 38 out of 250 reviews" "
Rating 4 - Poor. 10 out of 250 reviews" "
Rating 2 - Terrible. 10 out of 250 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Arturo

Stayed 1 night in Jan 2024

10/10 Excellent

Celedonio

Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
15 Minutes and Out
I, unfortunately, did not have a good experience with Hotel Star Express Puebla and had to check out fifteen minutes after arriving. The issue was that the room did not have a window, which could have been fine if there was a way to control the temperature, but there was no AC or a fan, which just made the room's air still and insufferable. Second, the most pressing issue was a lingering awful smell of sewage from the bathroom. It was so strong and intense it was making me nauseous. My colleague staying in the same hotel had the same issue with the smell, so it wasn't just my room. With these issues, we opted to leave. Although we were told we would not get a refund, we did not care because it was terrible.
Stayed 2 nights in Nov 2023

8/10 Good

Rene

Stayed 1 night in Oct 2023

2/10 Terrible

Alejandra

Stayed 1 night in May 2023

4/10 Poor

MARIA DEL CARMEN

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The fee is expensive according to the hotel appearance. Nobody is present to help you with the luggage and there are only stairs. Bathroom outlet was not working. It was reported to the front desk but they didn't do anything. Small rooms and nothing is the same as the pictures on the web Very disappointed that this place is offered through expedia.
Stayed 1 night in Aug 2022

10/10 Excellent

Silvestre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast to die for!
Was fast and friendly service! Breakfast was delicious!
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Other than the bedroom being near the kitchen (loud) was great. Very convenient to the bus station, nice and friendly staff. 4-5 minute walk to the bus station, markets, restaurants. Good breakfast and coffee. Would stay again!
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfy beds enjoyed my shirt stay there bathroom are also very clean
Stayed 1 night in Sep 2018

10/10 Excellent

Jessica, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Modern Hotel
My husband and I decided to stay here for a family wedding because it was in a central location. We could have stayed with family in the area, but getting ready for a wedding is always hectic and we wanted our own restroom/space. We enjoyed how new everything was inside. Receptionist was very friendly and welcoming. The room was new, bathroom was new, toilet was new, windows were new...TV could have been bigger, could use a window a/c unit/heater. Closet space was adequate, and in-room safe was great. Could use a microwave, fridge, iron board and iron though. Toiletries were nice! Was a bit noisy, but nothing that a tired day before and after a wedding couldn't handle (when you're that tired, do you even care?). Parking lot was strange, but just park in the parking garage for Coppel next door while you check in and the valet will bring it and park it where it needs to go. My husband and I felt safe, however our family that lives in the area warned us not to stay there again because of the "danger". I don't know, we didn't see anything shady while we were there, so who knows. Overall, we enjoyed it. Great Price, location, cleanliness, modern updates, free buffet breakfast with amazing, delicious choices. Would recommend.
Stayed 2 nights in May 2018

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep It Up...
Excellent service, nice people from the front entrance, to the cleaning people... I'll recommend this hotel to all my fam. And friends. My Next trip for sure will be to Puebla, Pue Hotel Star Express.
Stayed 2 nights in May 2018

8/10 Good

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very, very good hotel.
The hotel is brand new and everything is shiny. Beds are comfortable. No tears, no stains. It's a very good hotel even in EU/US terms! The only problem is little sound-proofing. You can hear everything happening in the corridor. In the morning people will wake you up as they head for the breakfast. So no matter how tired you were last night or how late you went to sleep, you are still going to wake up between 7-8AM. The breakfast included in the price was very good.

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
maid so annoying
not bad, just the maid know the door every hour after 10 am. room are small than the pictures in the website.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puebla Visit
Hotel was conveniently located for our meetings. It is across the street from the bus station so you can easily arrive from anywhere in Mexico. Despite the bus traffic there was no noise in the hotel from the buses. There is a little noise from the hallways and other rooms, but was not during reasonable sleeping hours, so no issue for us.
Stayed 2 nights in Sep 2017

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel, very clean, great friendly service, great breakfast and very convenient for proximity to CAPU and local transportation.

8/10 Good

Hortencia Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
👏
Stayed 1 night in Mar 2024

6/10 Okay

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
falta aire acondicinado o un ventilador al menos
Stayed 1 night in Mar 2024

8/10 Good

Itzel

Stayed 1 night in Mar 2024

6/10 Okay

Gabriela

Disliked: Cleanliness
Sábanas sucias
En la segunda noche me percaté que las sábanas estaban manchadas y lo reporté a administración, sin embargo no se solucionó el problema ya que el empleado dijo que las sábanas diario las traían de lavandería y aunque vio las manchas y le tomó foto no solucionó. No vuelvo a ese hotel.
Stayed 2 nights in Feb 2024