Ratings based on 323 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 3, 2024 on Expedia
by A traveller
Posted Oct. 10, 2023 on Expedia
I loved the property history - the buildings, the gardens and the pool.
i did not like the lack of basic hotel amenities such as AC, a Hair dryer, and No bar.
by A traveller
Posted Jul. 27, 2023 on Expedia
by A traveller
Posted Jul. 24, 2023 on Expedia
This is a beautiful property to stay at. My kids enjoyed the pool and horse riding as well. I would definitely return .
by A traveller from Bakersfield
Posted Jun. 30, 2023 on Expedia
by A traveller from Bakersfield
Posted Jun. 30, 2023 on Expedia
Property is pretty and clean. The rooms are nice but horribly hot during summer without a/c. The fan blows hot air. Pillows are full of some kind of balls and you can feel each one of them, especially when it’s so hot and sticky that you can’t get any resting in any part of the room. I tried beside the windows, also in the bathroom but everything it’s so hot and humid. Staff is polite, but yesterday one of the waitresses was literally taking our food and drinks off the table when we were still eating. I had to chase a waitress to get back my plate of cochinita which i had eaten two bites only and asking him to return the tortillas too but I couldn’t do anything for the half queso fundido order they took without asking as well as the cocktail my husband couldn’t finish. The waitress didn’t even apologized but he kept doing it… 😠. When we checked in we asked permission to fly a small drone accepting whatever conditions they wanted, they said they will ask to manager but they forgot and when we went next day to ask again they were very rude. Staff in the yard are excellent.
They don’t tell you that the bar is permanently close and there aren’t places around to go have a drink after dinner. The restaurant closes early too. The game room needs to be reserved at morning to be able to use it at evening. No exceptions but they don’t tell you in the office until you say you would like to use it. We still enjoyed the gardens and the one swimming pool since the other is exclusive.
by A traveller from South Pasadena
Posted Apr. 22, 2023 on Expedia
One of my favorite places in the world for over 50 years. They could improve the restaurant menu. I like it is practically the same for decades but rooms not having A/C is really rough
by A traveller
Posted Apr. 16, 2023 on Expedia
Gorgeous ground, management could be better.
by A traveller
Posted Apr. 10, 2023 on Hotels
by A traveller
I recommend staying here
Posted Feb. 24, 2023 on HotelsThe hacienda is very beautiful, I recommend staying for one or two nights to be able to explore all. One of the best hotels in the area of Tequesquitengo.
